Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

Write Your review

Tell us how Luxury Escapes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First time user of Luxury Escapes & Gavin S resolved my newbie error quickly & efficiently! He listened, was clear & re-assured me there is always help if I need it. Thank you Gavin & Luxury Escapes for assisting me book my first ever holiday on my own. Can't wait for the holiday to begin :)”

Helpful Report

Posted 2 years ago

Thank you for your fantastic 5 star rating, Elizabeth! We are so glad to hear about your positive experience as a first-time user of Luxury Escapes and appreciate the comments you have made about Gavin S. It's fantastic to know that he was able to resolve your newbie error quickly and efficiently, and that you felt listened to and reassured with the help you received. We look forward to having you enjoy your vacation and hope that you have a memorable experience!

Posted 2 years ago

“Extremely helpful with a wonderful attitude.An asset to the company.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes. We are proud of our team here at Luxury Escapes and it's great to hear that Extremely has been so helpful with a wonderful attitude - he is indeed an asset to our company. Thanks again for your kind words!

Posted 2 years ago

“Giving went above and beyond exceeding all expectations. He showed great empathy for my situation and was able to resolve my query quickly and with even a better outcome that I could have ever imagined possible. We are regular returning customers of Luxury Escapes and this is why we keep coming back, the customer service is always 10/10 and your packages are well thought out and so inclusive. Thank you Luxury Escapes”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Luxury Escapes, Elizabeth! We are so happy to hear that you had an exemplary experience with our team member, and that they went beyond your expectations to provide you with an even better outcome. We are thrilled that you have stayed with us multiple times and are thankful for your positive feedback - we will strive to continue offering the great packages and customer service that you have come to expect. Once again, thank you for your kind words!

Posted 2 years ago

“Gavin S was so efficiently helpful. Very happy with the service.”

Helpful Report

Posted 2 years ago

Thank you for sharing your review Andre. We will pass this on to Gavin and the team.

Posted 2 years ago

“Thank you i had Lisa B do a wonderful help confirming our upcoming holiday. Kind Regards Mike”

Helpful Report

Posted 2 years ago

Thank you for this 5-Star review Mike! Lisa is the best.

Posted 2 years ago

“JENNIFER was amazing help to organise a date change for me. Done in a professional manner and quickly. Thanks again”

Helpful Report

Posted 2 years ago

Hi Tracy, thank you for this review. We will share this with Jennifer and the team.

Posted 2 years ago

“Thanks Mitchell R for your understanding and excellent prompt service. You were a pleasure to deal with and helped us out enourmously with our change in booking due to unforseen circumstances.”

Helpful Report

Posted 2 years ago

Thank you Steve for your wonderful 5 star rating of Mitchell's amazing customer service! We will share this with Mitchell and the team.

Posted 2 years ago

“Hi Kelsey F provided excellent customer service, very happy Colin & Julie Mcfee”

Helpful Report

Posted 2 years ago

Thank you Colin and Julie for your 5-Star review. Kelsey is amazing!

Posted 2 years ago

“We have used Luxury Escapes a number of times and have always found the staff to be friendly and extremely professional. My only complaint would be the excessive waiting time when contacting them by phone.”

Helpful Report

Posted 2 years ago

Thank you for this review Tim. We're so happy to hear that the support team were professional and friendly, they really are amazing! Thank you for your feedback on the wait times, we will pass this on. We are currently working on ways to reduce this.

Posted 2 years ago

“Danielle P. from customer service was awesome. There was an error made when booking and our reservation date was incorrect. One call to Danielle ad she handled the problem expertly and canceled/re-booked the correct reservation date and even saved me $50 to boot! Anyone can look good when everything is perfect, but an organization's true colors come out when there is a challenge/problem. This hiccup was handled smoothly. Three cheers for Danielle and Luxury Escapes!”

Helpful Report

Posted 2 years ago

This review has really made us smile! Danielle is an absolute asset to Luxury Escapes and we will be sure to share this with her and the team.

Posted 2 years ago

“I mistakenly spelt my partners name wrong on the ticket and even though we were in the uk and they are based in Australia, they couldn’t have been more helpful. Holiday was exactly as described and all went well. We had an amazing holiday at a reasonable price. Would definitely book again with them.”

Helpful Report

Posted 2 years ago

We're so happy to hear this Ruth! Our support team are all superstars and we will share your kind words with them. We can't wait to see where we can take you next.

Posted 2 years ago

“We had an issue with the standards of our original booked accomodation. The Luxury escape team, particularly Gavin S went about immediately to resolve this providing various options to ensure we still had a great experience with minimal disruption. This is very comforting when you’re overseas knowing that this organisation cares about your experience. I’ll continue to use Luxury Deals for my future holidays.”

Helpful Report

Posted 2 years ago

Thank you so much, Samantha, for your five-star rating of Luxury Escapes! We're so pleased to hear that Gavin S and the Luxury Escapes team helped resolve an issue with the original booked accommodation quickly and gave you options that enabled you to still have an enjoyable overseas experience. We truly appreciate your trust in us and we look forward to providing you with more luxury holidays in the future.

Posted 2 years ago

“Tammie has been lovely and very helpful to close out my Enquiry!”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating of Luxury Escapes! We are delighted to have earned your appreciation. We're thrilled to hear that Tammie has been so helpful throughout your enquiry. We strive to provide the best service possible to our customers and it is highly appreciated. Thank you again for your kind words!

Posted 2 years ago

“Really tried hard to assist.”

Helpful Report

Posted 2 years ago

HI Bec, we are so glad to hear that our support team did their best

Posted 2 years ago

“Vynka was incredibly friendly and helpful! Lovely service.”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating! We are delighted that you enjoyed your experience with Luxury Escapes! We especially appreciate your kind words about Vynka. Her friendly and helpful service is greatly appreciated!

Posted 2 years ago

“The customer service experience received from Vynka has been extremely helpful. She has followed up on all my travel needs and has promised to keep me informed.”

Helpful Report

Posted 2 years ago

Thank you, Leanne, for your 5 star rating of Luxury Escapes! We really appreciate your great review. We are glad to hear you had a positive customer service experience with Vynka. We are committed to providing the best customer service experience and we are glad Vynka followed up on all your travel needs and kept you informed. Thank you for choosing Luxury Escapes!

Posted 2 years ago

“Due to personal reasons I’m unable to fly internationally at the moment. Ruxi was very helpful and was able to assist me in changing my package so I can still use it on domestic travel. Very easy process and Ruxi was very pleasant and happy to assist.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating, Candice! We appreciate that you choose to be a returning customer for Luxury Escapes. We are also grateful that you have allowed us to help you with your domestic travel plans despite the fact that you are unable to fly internationally due to personal reasons. Thank you for your understanding and your kind words about Ruxi, who did an amazing job assisting you.

Posted 2 years ago

“Tammy was so professional and helpful , an absolutely credit to your company. Tammy solved my problem with dates and made it all work out. I cannot thank Tammy enough she relieved all my stress and set up the dates that we needed. Tammy should be employee of the year. Thank you”

Helpful Report

Posted 2 years ago

Thank you Julie, for giving Luxury Escapes such a fantastic 5 star rating! We are so pleased to hear that Tammy was professional and incredibly helpful in sorting out the dates for you. We truly appreciate your loyalty as a returning customer and we look forward to helping you plan your next getaway.

Posted 2 years ago

“Gavin, was very helpful and explained everything I needed to know about my upcoming trip. He was very professional and confident with his responses to me. Absolutely would recommend Luxury Escapes to all.”

Helpful Report

Posted 2 years ago

Thank you so much for the kind words, John! We're so thrilled to hear that Gavin was able to provide you with the answers and assistance you needed. We really appreciate you taking the time to share your experience with us, and it is wonderful to know that you would recommend Luxury Escapes to others.

Posted 2 years ago

“We would like to thank Mitch R for assisting us in organising our proposed holiday in Daylesford. We had spme difficulty in arranging a date. Mitch was able to structure the times of our holiday in a most suitable way for us. Thank you Mitch!”

Helpful Report

Posted 2 years ago

Thank you Mitch R for your kind words and 5 star rating! It was great hearing about your experience arranging your holiday in Daylesford with us. It thrilled us to find the most suitable time frame to fit your needs. Thank you for choosing Luxury Escapes and we look forward to helping you again in the future.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews