Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Gavin S was very helpful and answered all my questions”

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Posted 2 years ago

Thank you Dawn for the 5 star rating of Luxury Escapes! I'm glad to hear that Gavin S was very helpful and answered all your questions. Your feedback is appreciated and we look forward to serving you again soon.

Posted 2 years ago

“Quick turnaround response to my email and very informative communication by Gregory W. Thank you”

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Posted 2 years ago

Thank you for your fantastic 5-star rating of Luxury Escapes! We are so pleased to hear that you had a great experience with our service and communication from Gregory W. We strive to provide the best customer experience and it's wonderful to hear that we've succeeded in your case. Thank you!

Posted 2 years ago

“Mikayla C Was very helpful & in general the service that I always receive from LE is amazing ! Thank you”

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Posted 2 years ago

Thank you for your five-star rating of Luxury Escapes, Samantha! It's wonderful to hear that Mikayla C was so helpful and that you always receive amazing service from us. We really appreciate your loyalty and look forward to seeing you again soon.

Posted 2 years ago

“Lisa was very efficient and helpful She organised our date change without a hitch”

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Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes! We are delighted to hear that Lisa was very efficient and helpful in organizing your date change without a hitch. We sincerely appreciate your kind words about our service and are grateful for your business!

Posted 2 years ago

“Mitch was friendly and helpful and a pleasure to deal with. Thank you”

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Posted 2 years ago

Thank you so much for the 5-star rating on Luxury Escapes, Jaquelin! We are so pleased to hear that Mitch was friendly and helpful and a pleasure to deal with. Your kind words are truly appreciated. Thank you!

Posted 2 years ago

“Very good service and helpful”

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Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes! We are delighted to hear that you had a great experience with our very good service and helpful staff. We appreciate your continued support and thank you for taking the time to leave us a review.

Posted 2 years ago

“Tammie R was great, she resolved my issue promptly without any fuss, we’ve booked through Lux Esc a few times and staff have always been cooperative and very respectful. Job Well done Tammie.”

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Posted 2 years ago

Thank you so much for the 5 star rating, James! We are delighted to hear that Tammie R was great about resolving your issue promptly and without any fuss. We take pride in our cooperative and respectful staff that provide a great experience every time you book through Lux Escapes - job well done Tammie!

Posted 2 years ago

“Danielle was absolutely fantastic with helping me rebook my husband and I’d cancelled Jetstar flight and accomodation to Bali. could not have done it without her help as we are not tech savvy! Such friendly and supportive service, Danielle did everything to help us and was a pleasure to deal with as she was very kind and friendly. Thank you again”

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Posted 2 years ago

Thank you Susan for this lovely 5 star rating. We truly appreciate your kind words about Danielle's excellent customer service. We're glad that she was able to help you and your husband rebook your cancelled Jetstar flight and accomodation to Bali!

Posted 2 years ago

“Gavin got me the information I requested very quickly”

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Posted 2 years ago

Thank you for this 5-Star review! We will share this with Gavin.

Posted 2 years ago

“A recent Holiday package booked early October which turned sour after JETSTAR cancelled the flight ✈️ and re booked on flights that didn't match our accommodation. A lot of time spent by your staff attempting to co-ordinate flights/accommodation was finally resolved. Special thanks to Paul (flights) and Gavin (Accommodation) for co-ordinating the booking, and also Lesley and Taylor initiated the enquiry, achieving a positive outcome. Hopefully our trip to Phuket goes without a hitch.”

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Posted 2 years ago

This review has really made us smile Leslie! Thank you for sharing. The team are amazing and we will be sure to share this with the agents that assisted you and the rest of the team.

Posted 2 years ago

“Danielle was a great help. She assisted with amending our booking due to ill health. So grateful as we throougthly enjoy our "Luxury Escapes".”

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Posted 2 years ago

We're so appreciative of this lovely review of Danielle's assistance and also happy to hear you enjoyed your escape. Thank you for sharing.

Posted 2 years ago

“So greatly appreciative of the customer support I received from Jake L. So much confidence in booking my holidays with Luxury Escapes and the support you receive.”

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Posted 2 years ago

Thank you for this great review of Jake's amazing customer support. We will share this with the team.

Posted 2 years ago

“Am very happy with Luxury Escapes service especially Lisa B. We had a issue and she helpfully resolved it "above and beyond". Lisa went out of her way to also book the restaurant for us for dinner on our arrival..A++ Lisa!!”

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Posted 2 years ago

Thanks Laurin for your 5 star rating of Luxury Escapes! I'm extremely happy with the service we have received especially Lisa B.

Posted 2 years ago

“I would love to thank Mikayla C for her recent assistance regarding my visit to Greece. I was a bit stressed about a change I needed to make and she made it happen and was absolutely lovely to talk with. Thanks”

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Posted 2 years ago

Thank you so much for the 5 star rating Jen! I really appreciate it! Also, I would love to thank Mikayla C for her recent assistance regarding my visit to Greece. I was a bit stressed about a change I needed to make and she made it happen and was absolutely lovely to talk with. Thanks again for your amazing rating and kind words!

Posted 2 years ago

“Danielle was fantastic! We wanted to change dates for an upcoming trip so she contacted the hotel to follow this up for us. We were kept in the loop throughout the entire process and the outcome was favourable thanks to her. Will definitely rebook with Luxury Escapes knowing they have staff like Danielle.”

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Posted 2 years ago

Thank you so much for your 5-star rating! We are so glad that Danielle was able to help you with changing the dates of your upcoming trip, that you were kept in the loop throughout the process and that the outcome was favourable. We are so proud to have such amazing staff at Luxury Escapes who are dedicated to providing exceptional customer service. We look forward to welcoming you back soon!

Posted 2 years ago

“Lisa was extremely helpful and followed through on my request efficiently. She also was very friendly.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Sejil! We are so pleased to hear that Lisa was extremely helpful and followed through on your request efficiently. She also was very friendly. We appreciate your loyalty and look forward to helping you with future getaways!

Posted 2 years ago

“Great service. Quickly answered call, very professional. When Mitchell R realized he didn’t need to put in a request he called me straight back and advised the change was actioned.”

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Posted 2 years ago

Thanks so much for the 5-star rating and positive feedback, Lyn! We're really glad to hear that you experienced great service, a quickly answered call, and professionalism from Mitchell R.! We appreciate your kind words, and we hope you continue to enjoy your luxury escape!

Posted 2 years ago

“Very quick response to my question. Happy to make any changes for our family holiday. Thanks Gavin”

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Posted 2 years ago

Thank you so much for your glowing 5-star rating of Luxury Escapes!

Posted 2 years ago

“We have used Luxury Escapes for previous booking and given great value and service have used them again. This time, due to some unforeseen personal circumstances we needed to amend our booking. I wasn’t sure if this would be possible as travel fairly soon but we need not of worried. Fantastic communication from Gavin, very understanding of circumstances and it was quickly resolved. He went above and beyond. Thank you”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes and for being such a loyal customer. We truly appreciate your loyalty and we are glad to see that Gavin was able to help you out with your booking!

Posted 2 years ago

“As always Luxury Escapes customer service is second to none. Gavin S answered all my questions and was very quick, helpful and informative with all the responses. Great service!”

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Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews