Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fantastic service from Marina B - thank you for helping me alter my booking so quickly. Really appreciate your efficient and friendly service!”

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Posted 2 years ago

Wow, thank you Bron for your 5-star rating for Luxury Escapes! We're so glad you had a wonderful experience and thank you for your kind words about our amazing staff - Marina B's prompt assistance with your booking has been specially noted.

Posted 2 years ago

“I had a enquiry about my recently booked holiday, Kam R was the gent I spoke with. He was very helpful and polite”

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Posted 2 years ago

Thank you Steve for your 5-star review! We are delighted to hear that Kam R was helpful and polite when you contacted us with a enquiry about your recently booked holiday. We strive to provide excellent service to our customers, so it's wonderful to see that you experienced this level of service with Luxury Escapes.

Posted 2 years ago

“We have been dealing with Madison G from the support team during a stressful time in cancelling our trip to Singapore. This was a last minute cancelation due to my husband's injury and inability to fly. Madison has been very helpful and efficient liaising with the hotel and successfully obtaining a refund for us for this we are very grateful. We will be definitely rebooking when we are able to travel again. THANK YOU Madison G.”

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Posted 2 years ago

Thank you so much, Jacqueline, for your 5-star review. We're glad to hear that Madison G has been exceptionally helpful and efficient in handling your last-minute cancellation. We hope to see you on your next escape soon.

Posted 2 years ago

“I called with a slight problem and Bella M fixed it in minutes with a pleasant attitude to go with it. Very helpful. Thank you.”

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Posted 2 years ago

Hi CP, thank you for your 5-star review, we really appreciate it. We're glad to hear that you had a pleasant experience with Bella M in resolving your slight problem. Thank you for your support.

Posted 2 years ago

“Mitchell R was so helpful in sorting out an issue with our booking. He was professional, friendly & efficient. He went out of his way to sort a solution and it was done in such a sort period of time. We were amazed at short turn around time to have this sorted. It is appreciated so much & too a lot of stress away. Thank you again”

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Posted 2 years ago

Thank you so much for your 5-star rating! We appreciate the kind words about Mitchell R. in particular; it means a great deal to us to hear that he went out of his way to sort a solution in such a short period of time. We are so glad to hear that our efforts helped take some of the stress away. Thank you for your positive feedback!

Posted 2 years ago

“We required changes to our booking due to unforeseen circumstances. Samantha B investigated and promptly amended our booking. Samantha B ensured the whole process was stress-free and quickly resolved.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Brendan! We're glad that you had a stress-free experience with Samantha B who promptly amended your booking. We really appreciate your kind words.

Posted 2 years ago

“Out customer service manager is Bella M and she has been excellent with her communication and timelines given with the changes we had to make with booking. Thanks Bella and we are looking forward to a great family goliday”

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Posted 2 years ago

Thank you for your five-star rating, Glenn! We really appreciate it. Great to hear that Bella M, has gone above and beyond to ensure your booking process went smoothly. We hope you'll have an amazing time on your upcoming family getaway!

Posted 2 years ago

“Mitchell R sorted out my trip for next year that somehow had come forward to this year i am i very happy person as i was already booked this year to bali i thank u again Mitchell”

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Posted 2 years ago

Thank you so much for your 5-star review! We appreciate your kind words regarding Mitchell and are pleased to know that he was able to sort out your trip for next year. Thank you again!

Posted 2 years ago

“After a crisis which required us to amend our holiday dates at the last minute, I am extremely grateful to Bella M, for her support and management of the necessary changes. She communicated with the hotel to work out a solution. She was particularly courteous, professional and a great communicator. Her attention to detail was outstanding. She navigated a tricky situation with ease. We have booked many successful and memorable holidays with Luxury Escapes and will continue to do so.”

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Posted 2 years ago

Thank you so much for your 5-star review. We're so glad to hear that Bella M's support, professionalism and communication enabled you to navigate a tricky situation with ease. We look forward to continuing to provide exceptional experiences and memories for you in the future. Thank you again for your kind words.

Posted 2 years ago

“If we could give less than 1 star, we would... We wish we had NEVRE gone through Luxury Escapes and warn others of the same. This company has not only ruined my honeymoon, but has come up with 101 excuses as to why we were over charged the amount we were and the extra overcharge can only be a 'credit' causing us to either forfeit our money OR book with them again. After more than 4 hours between different representatives, we finally received an emailed that our refund is 'processed' (again confirming in writing the last 4 digits of our CC the refund was processed to) only to log in the next day to see the amount refunded only as a 'credit' with them. After 5+ hours of being on hold the following day, Dani who was meant to be a senior (manager) ended our chat. The representatives when we call back tell us to hang up as there is NOTHING they can do for us and to keep being 'patient'- "the dispute is with 'management' ". All in all, they are hoping people give up and accept the credit and in using the money, we spend more on their company! Disgusting service and attitude. Shame on you Luxury Escapes with your scams holding on to peoples money for profit! We are now in the process of putting a complaint in to both Consumer Affairs and ATAS. You can't do this to people and we will not let you get away with it.”

Helpful Report

Posted 2 years ago

Hi there, We have spoken to our support team who have been assisting you with your booking issues. The support team initially refunded you for your insurance and this was incorrectly refunded into your Luxury Escapes credit. The team have since reversed this and refunded the money correctly into your bank account. We understand that there was confusion regarding an amount of money that you believe you were still owed as a cash refund. As you used external gift cards to make your purchase, it is not possible to refund any amount paid with these gift cards back to a bank account. We understand that the process has been frustrating for you and we thank you for your patience throughout. Kind Regards, Luxury Escapes

Posted 2 years ago

“Had to amend an existing Luxury Escapes booking. Jake L was extremely efficient, helpful and provided great customer service in assisting us with the amendment. Thanks Jake.”

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Posted 2 years ago

Thank you Warren for giving Luxury Escapes a 5-star rating! We're also glad to hear that Jake L provided great customer service and assistance with your booking amendment. We really appreciate your kind words.

Posted 2 years ago

“I can not fault the Luxury Escapes Team! I am a regular with LE because their holiday offerings NEVER disappoint. Throughout my most recent dealing with LE, I would like to thank 'Gavin S' for his professionalism and friendly, helpful manner - truly commendable. He took the problem I called about away and managed it beautifully. A HUGE thank you! The relaxed and professional manner that Gavin gave is what keeps me coming back to LE again and again!”

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Posted 2 years ago

Hi Meredith, thank you so much for your 5-star review! We take pride in offering exceptional services and strive to ensure that our customers have the best experience each and every time. We are glad to hear that our team, particularly Gavin S, provided you with an experience that you felt was both professional and friendly. Thank you again for your positive review, we look forward to seeing you again soon for another Luxury Escape!

Posted 2 years ago

“Had to change my dates and the operator Marina B did this with out any fuss very helpful thanks”

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Posted 2 years ago

Thank you for your great rating of Luxury Escapes! We are so glad to hear that you had such a great experience with our operator Marina B, who made changing your dates easy and hassle-free.

Posted 2 years ago

“Luxury Escapes takes the stress out of any holiday while always jam packing their offers with the added extras, like massages, returns transfers, drink packages. Just recently I have had the pleasure of being assisted to book, make changes and make more changes by Mitchell R! What a star , great communication and always checking in to make sure I had received documents or communication from third parties. Thanks Mitchell, you really did make this experience easy and I felt supported all the way.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Deirdre! We appreciate your kind words about our offers and value your feedback. We're so glad that Mitchell R was able to help you out every step of the way - he is indeed a star! We strive to make every Luxury Escapes experience stress-free and enjoyable, and it sounds like we achieved that with you. Thank you again!

Posted 2 years ago

“Jennifer went out of way to assist with my enquiry and followed up the same day to make Sure everything was sorted. Peace of mind!”

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Posted 2 years ago

Thank you so much for your positive review! We're so glad to hear that Jennifer went out of her way to assist you with your enquiry. We take pride in providing excellent customer service, so thank you for bringing this to our attention.

Posted 2 years ago

“Great assistance from Tammie by resolving my hotel transfer issue.”

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Posted 2 years ago

Thank you so much for giving Luxury Escapes a 5-star rating! We really appreciate it. We are glad to hear that Tammie was able to resolve your hotel transfer issue – we always strive to provide great assistance with all of our customer service. Thanks again for your kind words!

Posted 2 years ago

“Great service and communication from Jake L at Luxury Escapes Customer Service team. Jake was most helpful is sorting and finalising our booking and went the extra mile to ensure our satisfaction.”

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Posted 2 years ago

Hi Graeme, thank you for your 5-star review. We are glad to hear that Jake L from our Customer Service team was able to give you great service and communication while sorting and finalising your booking, and that he was committed to ensuring your satisfaction.

Posted 2 years ago

“Dealt with my query efficiently & quickly, calling me back & also emailing me”

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Posted 2 years ago

Thank you so much for your five-star rating of Luxury Escapes! It is fantastic to know that you felt we called you back and emailed you quickly and efficiently. We strive to ensure all of our customers have the best possible experience.

Posted 2 years ago

“I have used Luxury escapes before and have had many conversations with them (thanks to Covid). They are so helpful, polite and accommodating. They also no their products really well. I have had another wonderful phone experience today with Mikayla C and then the sales team member after that. Really great service.”

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Posted 2 years ago

Hi Elizabeth, thank you for your 5-star review! We are so glad that you were able to have an amazing experience with Mikayla C and the sales team member. It is great to hear that they were able to provide you with wonderful service. We appreciate your kind words and feedback.

Posted 2 years ago

“Bella M was extremely helpful and very active on replying to our email requests. Thank you Bella, customer service is second to none.”

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Posted 2 years ago

Thank you so much for your 5-star review, Nisha! We are so pleased to hear that Bella M was able to provide you with an excellent customer experience. We are proud of her hard work and commitment to providing excellent customer service.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews