Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I received a reply within 3 hours of my request to Bella M. This after waiting for 7 days and not receiving a reply to my previous request for the same info.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We are so thrilled to know that you had a great experience. It is deeply appreciated. We are pleased to hear that you received a reply from Bella M within 3 hours of your request. We strive to provide the best customer service experience and are glad we were able to deliver that for you. Thank you for your patience and for your support!

Posted 2 years ago

Thank you so much for your five-star rating of Luxury Escapes! We are very pleased to know that you are satisfied with our service. I would also like to thank you for mentioning our prompt response. We understand the importance of communication and we aim to ensure the best service. I am very pleased that you received a reply from Bella M within three hours of your request and that your 7 days wait ended with a favourable result.

Posted 2 years ago

Thank you for the 5-star review. We're glad that Bella was able to assist.

Posted 2 years ago

“I have used luxury escapes a few times in the past and they have been wonderful. My partner and I recently just booked our next trip in July to Thailand. I have had the pleasure to be helped by Bella M. She has been very helpful with possibly upgrade options as well as contacting our hotel regarding special requests. She has been very prompt with replies and communicating clearly. Highly recommend!”

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Posted 2 years ago

Thank you so much Kelsey for the 5 star rating of Luxury Escapes. Bella is amazing! Have a fantastic escape

Posted 2 years ago

“Bella M was so helpful and friendly and what a pleasure to deal with”

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Posted 2 years ago

Thank you, Jodie, for your 5 star rating of Luxury Escapes! We are so pleased that you had a great experience with us and that our team member, Bella M, was so helpful and friendly. It was certainly our pleasure to deal with you!

Posted 2 years ago

Thank you for this 5-star review! We will share this with Bella and the team.

Posted 2 years ago

“Natasha K was extremely helpful and very courteous. Great customer service and a credit to your organization.”

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Posted 2 years ago

Thank you, Michael, for your 5-star rating of Luxury Escapes! We are pleased to hear that Natasha K was so helpful and courteous. We are thrilled that her customer service was a credit to our organization. Thank you for your support!

Posted 2 years ago

We are pleased to hear that our team member Natasha provided you with great customer service and was very courteous. We will share this with Natasha and the team.

Posted 2 years ago

“Bella M saved the day. After beginning to think the whole process of booking a holiday with Luxury Escapes was a nightmare as I was constantly having to phone through with requests for confirmation of my bookings and getting said e-mails from personal accounts as nothing was reaching me. Bella upon my last request to get confirmation of our insurance discovered that our e-mail had been entered incorrectly. Well done her. All staff that I spoke with were excellent but only Bella sorted the problem.”

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Posted 2 years ago

Thank you so much, Heather, for your glowing 5-star review of Luxury Escapes! We are delighted to hear that Bella M saved the day in a difficult situation and helped to resolve your booking issues with professionalism and expertise. We appreciate your kind words and this is a testament to the hospitality we strive for at Luxury Escapes. We hope to welcome you back again soon!

Posted 2 years ago

Thank you so much Heather for your 5 star rating of Luxury Escapes! We are so glad to have been able to provide you with a positive experience despite the initial issues you were having. Bella is an absolute star and we will share this with the team.

Posted 2 years ago

“Kelsey F was polite, professional and resolved our issue without delay. We very much appreciate this high level of customer service. A good experience, thankyou.”

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Posted 2 years ago

Thank you Belinda for your 5 star rating of Luxury Escapes! We are thrilled that Kelsey F was able to provide you with polite and professional service and quickly resolve your issue. We greatly appreciate your positive review and are delighted that you had a good experience. Thank you!

Posted 2 years ago

Thank you Belinda for your 5 star rating of Luxury Escapes! We are so pleased to hear that your experience with Kelsey was positive.

Posted 2 years ago

“We love Luxury Escapes and have booked several times. Everything is on one page and comparisons are easy. We needed to make some changes and were assisted by Jake L who handled everything effortlessly, quickly and professionally. These people are the gold standard in the modern travel industry. Thanks Jake.”

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Posted 2 years ago

Thank you so much, DaveG, for your 5 star rating of Luxury Escapes! We truly appreciate your kind words and are delighted to hear that you have booked with us several times. Your feedback about Jake L's professional and efficient service is greatly appreciated - it's wonderful to hear that Jake is the gold standard in the modern travel industry. We thank you again for your loyalty!

Posted 2 years ago

Thank you for your 5-star rating Dave! Jake is amazing!

Posted 2 years ago

“Mitchell R was super polite and helpful. He was able to sort out our issue promptly.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We are also very pleased to know that Mitchell R was able to provide you with great service. We appreciate you taking the time to mention his politeness and helpfulness, it is wonderful to know he was able to sort out your issue promptly. Thank you again for leaving this 5 star review!

Posted 2 years ago

Thank you so much for your 5 star rating! It's great to hear that Mitchell R was super polite and helpful and was able to sort out your issue promptly. We really appreciate your feedback!

Posted 2 years ago

“Rang customer service to organise a cancellation. Lisa B very helpful and professional in sorting this out for me”

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Posted 2 years ago

Thank you for your 5 star rating of our Luxury Escapes service!

Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes! We are glad to hear that you had a great experience with Lisa.

Posted 2 years ago

“Everything is so seamless. From purchasing a Luxury Escape to getting help with changes.”

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Posted 2 years ago

Thank you so much for your glowing 5 star review of Luxury Escapes! We're delighted that your experience has been so seamless and that you've found shopping for a Luxury Escape and getting help with changes to be straightforward. Thank you for sharing your positive experience with us!

Posted 2 years ago

Hello there! Thank you for your 5 star rating and for the wonderful feedback. We are delighted to hear that everything is so seamless for you upon purchasing a Luxury Escape and getting help with changes. We appreciate your kind words and are pleased you are happy with our services. Thank you for your feedback!

Posted 2 years ago

“We received Exceptional customer service from Tammie. R. we were able to add another traveller to our booking with no problem at all Tammie confirm our extra bedding, costs, and transfer information.”

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Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes! We are delighted to hear that you had a positive experience with Tammie. R., and that you were able to add another traveller to your booking with 'no problem at all'. We are glad that Tammie was able to confirm all the extra bedding, costs, and transfer information for you. Thanks again for your kind words and for taking the time to write a review.

Posted 2 years ago

“We received 5 star customer service from Vynka at luxury escapes. She kept us informed of every aspect of our future booking. Very impressive!”

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Posted 2 years ago

Thank you so much, Angela, for rating our Luxury Escapes experience with 5 stars! We are so happy to hear that you had an enjoyable time and that Vynka provided you with exemplary customer service. We especially appreciate that you chose to revisit us, and we look forward to seeing you again soon!

Posted 2 years ago

“Thanks to Natasha K for helping me with changing my booking dates for the Pullman Bunker Bay. Your patience and assistance with this is greatly appreciated.”

Helpful Report

Posted 2 years ago

Hi there, thank you so much for your 5-star rating! We are so glad that you had an excellent experience. We appreciate your kind words, and we're so glad that Natasha K was able to help you with changing your booking dates for the Pullman Bunker Bay.

Posted 2 years ago

“Thanks for all your help Mitch , couldn’t ask any better service than this . Again thanks very much”

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Posted 2 years ago

Hi there, thank you so much for your 5-star rating! It's wonderful to hear that Mitch provided great service. Your kind words mean a lot to us, and we couldn't be happier to have had you as our customer.

Posted 2 years ago

“Thank you Vynka for your call today regarding a slight mix up in post codes, which was easily resolved. You and might I mention Eric were really efficient and polite and thanks again so much for actually going that one step further and changing our dates as well as confirming. Nothing was too much trouble for you. Great customer service thanks.”

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Posted 2 years ago

Thank you, Anne, for your 5-star rating! We really appreciate your kind words, and are delighted you were pleased with the helpful service provided by Vynka and Eric. We strive to ensure our customers have the best possible experience when booking with us, and it's wonderful to receive such positive feedback. Thank you again!

Posted 2 years ago

“Thank you so much Gavin S for resolving an issue with our accommodation charge. Your attention and effort to follow up and connect with the relevant parties and reach a positive outcome was appreciated by us all. Great Customer Service”

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Posted 2 years ago

Thank you so much Pam for the 5-star rating! We truly appreciate the positive feedback. Special thanks to Gavin S for his swift resolution of the accommodation charge. His dedication to follow-up and ensure a satisfactory outcome was highly valued. We look forward to assisting you with any further needs.

Posted 2 years ago

“I had an issue which needed resolving. I missed a call from Kam R but he left me a detailed message then followed up with an email which kept me well informed. Thanks.”

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Posted 2 years ago

Thank you so much Jo for your 5-star rating! It was a pleasure having you as a customer, and we're so glad that Kam was able to keep you satisfied and well-informed with your issue. Thank you for your kind words!

Posted 2 years ago

“Lisa B provided excellent service enabling us to postpone our booking due to family illness - 10 out of 10”

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Posted 2 years ago

Peter. Thanks for the 5-stars - we are pleased that Lisa was such a great help

Posted 2 years ago

Thank you Peter for your 5-star rating of Luxury Escapes! We are so pleased to hear that Lisa B provided excellent service in enabling you to postpone your booking due to family illness. We strive to give our customers the best service possible, and it looks like you experienced that first-hand! Thank you for your 10 out of 10 rating!

Posted 2 years ago

“Vunka What a fantastic service you provided, my first call with another lady who was nice and professional said there was nothing that could be done. You on the other hand went and spent the time and sorted both the hotels that were booked for the date we wanted as flights booked and got them all to confirm these booking. Thanks very much you restored my faith in Luxury Escapes you’re a star Thanks again very much.”

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Posted 2 years ago

Thank you very much David for your 5 star rating of Luxury Escapes! We really appreciate it. We are also so pleased that you continue to be a loyal customer and we thank you for that! It's truly a pleasure to have you as part of the Luxury Escapes family. Thanks again!

Posted 2 years ago

“I had the great pleasure of recently dealing with Natasha K who was extremely quick in sorting out an issue for me. Natasha K was very polite, courteous and well mannered - a pleasant surprise in this automated world. A very good representative of Luxury Escapes.”

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Posted 2 years ago

Thank you for your wonderful 5 star rating of Luxury Escapes! I'm so glad to hear you had a great experience with one of our team members, Natasha K! It's always lovely to hear about her professionalism and great communication skills. Thank you for taking the time to share your experience with us.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews