Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Vynka B was very helpful with rearranging an activity I couldn’t attend due to food poisoning. Responses were very quick and service was exactly what I needed.”

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Posted 2 years ago

Thank you for the 5 star review, Mackenzie! We really appreciate your feedback. We're delighted to hear that Vynka B was able to help you out when you needed it. We take great pride in providing our customers with responsive and timely service. Thank you again for your kind words!

Posted 2 years ago

“Well Mitch R , was absolutely awesome to speak to, he navigated through my booking and found a letter missing on the email address. Then BANG, sent all the information through. He then asked me if I needed anything else. Man he was good Cheers Happy Steve!!”

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Posted 2 years ago

Thanks so much for your 5 star rating, Steve! We're so glad to hear that Mitch was able to assist you with your booking, and that our service was so helpful! We truly appreciate it. Thanks for your kind words about Mitch, too. We're glad you had a great experience with Luxury Escapes!

Posted 2 years ago

“Eric H, was amazing solved the problem I had within minutes Thank you”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We strive to exceed expectations and it's so wonderful to hear that Eric H. was able to solve your problem quickly. We appreciate you taking the time to give us such a great review.

Posted 2 years ago

“Great customer service”

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Posted 2 years ago

Thank you for the 5-stars!

Posted 2 years ago

“The team Vynka and Lauren were so helpful updating our booking after our airline cancelled our flight! So looking forward to spending our 25th wedding anniversary in the Maldives - thank you Luxury Escapes, stress free and helpful!”

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Posted 2 years ago

Thank you so much Jo, we really appreciate your 5 star rating! We are so glad that the team Vynka and Lauren were able to help you with your booking and make your 25th wedding anniversary to the Maldives even more stress-free and special. We hope you enjoy your stay and thank you again for taking the time to give us your feedback.

Posted 2 years ago

“Thank you for your reply. I wanted transport organised from the airport to our hotel in Nusa Dua. Malcolm G has sent our request to the hotel so.we will have someone waiting when we arrived. OT takes the pressure off from trying to get taxis. Thankyou again”

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Posted 2 years ago

Thank you so much for the five-star rating! It's always wonderful to hear when our customers enjoy their Luxury Escapes experience. We appreciate your kind words. We're delighted you were able to benefit from the airport transfer service we offer. It's great to hear it took the pressure off from you trying to get a taxi. Thank you again for your support!

Posted 2 years ago

“On arrival we discovered Hotel room was not ‘as advertised’. Contacted LE and spoke to Kam R who assisted us, together with very accomodating hotel management, into a room which met our expectations.”

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Posted 2 years ago

Thank you so much for your 4-star rating for Luxury Escapes, Nathan! We are so glad that Kam R and the hotel management were accommodating and that expectations were met. It's reviews like yours that help us continuously strive to provide the best experience for our guests.

Posted 2 years ago

“Jake L was very helpful in responding to my questions, he is a great asset to your company”

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Posted 2 years ago

Thank you so much for your 5 star rating for Luxury Escapes! We are delighted to hear you had a great experience working with us. We are especially pleased to hear of the great service you received from our customer service Representative, Jake L. We appreciate customers like you who take the time to provide feedback. Your positive words are very much appreciated!

Posted 2 years ago

“Natasha K was just so incredibly helpful. As soon as I realised I had made an error with the dates of my booking I called Luxury Escapes and spoke with Natasha. No sooner had I explained that i needed to change the dates, Natasha was able to cancel and rebook with no additional fees and this all all took less than 10 minutes. Sensational Outcome, Thankyou so much Natasha.”

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Posted 2 years ago

Thanks so much for your 5 star rating Andrew! We are delighted to hear about Natasha's fantastic service. It's also great to know that you're a returning customer - we value your loyalty and look forward to helping you book your next Luxury Escape soon!

Posted 2 years ago

“Bella.M, my agent for the call was very helpful and put my mind at ease when I though I stuffed up my transaction. Bella.M assisted me quickly, politely and didnt hesitate. Thanks Bella.M”

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Posted 2 years ago

Thank you so much Ben for the 5 star rating! I am really glad to hear that Bella.M was so helpful and put your mind at ease. We are proud to have such a helpful and dedicated agent and we truly appreciate your feedback. Again, thank you so much for your generous rating!

Posted 2 years ago

“Mikayla C was very helpful and courteous when assisting me with my inquiry and dealt with it promptly, so I was reassured all arrangements for our trip were finalised. Thankyou Mikayla”

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Posted 2 years ago

Thank you for the 5 star rating of Luxury Escapes, Linda! We really appreciate your positive feedback. I am delighted that Mikayla C was helpful when assisting you with your inquiry and that you were reassured that all the arrangements for your trip were finalised. Thank you, Mikayla!

Posted 2 years ago

“Kay R responded very quickly regarding our airport transfer. Thank you for your prompt reply”

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Posted 2 years ago

Thank you very much for the 5 star rating of Luxury Escapes! We are glad that you found our services satisfactory. We appreciate your kind words and are also glad to hear that Kay R responded quickly regarding your airport transfer. Thank you for your prompt reply!

Posted 2 years ago

“I thought that this booking was lost as we couldn't access it in the time frame required after we couldn't use it due to border closures. Then, incredibly, Brisbane Arise Skytower volunteered to honour it. Our contact with LE (Vynka) was so supportive connecting us to a booking and communicating so promptly and courteously throughout the booking process. Will definitely be booking with Luxury Escapes again!”

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Posted 2 years ago

Thank you so much, Anna, for your 5-star rating of Luxury Escapes! I'm glad we were able to make the booking despite the challenging circumstances associated with border closures and I'm very thankful that Brisbane Arise Skytower were willing to honour it. We really appreciated the support and prompt communication from Vynka throughout the process. We'll definitely be booking with Luxury Escapes again in the future!

Posted 2 years ago

“Vynka was very helpful on helping arrange hotel airport transfers”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We truly appreciate your feedback and great review. It was our pleasure to have Vynka assist you in arranging your hotel airport transfers and we are so glad to have been able to provide you with the best service!

Posted 2 years ago

“Customer service on whatsapp”

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Posted 2 years ago

Thank you for giving Luxury Escapes a 5 star rating! We really appreciate your feedback and are so glad that you enjoyed your experience with us.

Posted 2 years ago

“Had an exceptional experience on our first Bali escape. Great service to book and great follow up service by Natasha on an enquiry on our return. We will use Luxury Escapes again.”

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Posted 2 years ago

Thank you so much for taking the time to share your 5-star review of Luxury Escapes! We are delighted to hear that you had an exceptional experience while on your first Bali escape

Posted 2 years ago

“Vynka was very helpful in organising our airport transfer. She was impressive.”

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Posted 2 years ago

Thank you for your 5 star rating of Luxury Escapes! We are delighted to hear that Vynka was so helpful in organising your airport transfer and that you found her impressive. We appreciate your kind words.

Posted 2 years ago

“Thank you Vynka for your assistance and checking in with the hotel for the airport transfer instructions. Your friendly demenour and can do attitude made my day, turning a concern into a pleasant experience. Well done.”

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Posted 2 years ago

Thank you so much, Archie! We really appreciate your 5 star rating of Luxury Escapes. It's always great to hear our customers are happy with their service. We couldn't have done it without the help of Vynka and it's great to hear that her friendly demeanour and can do attitude made your day.

Posted 2 years ago

“I booked a 1 night stay on the Gold Coast. Upon arrival the Hotel Concierge advised that my booking had been cancelled due to a discepancy with the nightly rate I had paid. I emailed Luxury escapes and was promptly contacted via mobile phone by KELSEY F . KELSEY F was polite and professional and resolved my case efficiently. KELSEY F contacted me via email to enquire about my wellbeing which I greatly appreciated following a distressing few hours.”

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Posted 2 years ago

Thank you so much for your positive review Arlene, we appreciate your feedback and are so glad you had a positive experience with Kelsey! We always aim to provide the best possible customer service, so it's great to hear that she went the extra mile

Posted 2 years ago

“Kam R organised our booking and was very helpful and friendly. We were booking with friends and he handled both reservations very efficiently. Thank you, Kam!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Luxury Escapes! We really appreciate it! We also want to thank Kam R for his great work in handling our booking with such efficiency. He was friendly and helpful throughout and we are so glad our friends had the same good experience. Thank you again, Kam!

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews