Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Vynka contacted us today and helped plan our airport transfers. Very efficient and well organsied.”

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Posted 2 years ago

Thank you so much for your 5 star rating for Luxury Escapes! We are delighted to hear that Vynka helped plan your airport transfers, and that you were pleased with their efficiency and organisation. We appreciate your loyalty and look forward to helping you plan many more memorable experiences in the future.

Posted 2 years ago

“I needed to cancel my trip to Bali only 3 days before departure as I got Covid pretty badly. I rang LE and was put thru to Eric H who has been the most helpful customer service person I have had the pleasure to talk to. He was very pro-active in helping me to understand what the possibilities were to make changes, what evidence I needed to provide so he could get in touch with the hotels etc . He has managed in a very short time to change dates, upgrade accommodation packages and organise new transfers etc for later in the year. This has taken a huge weight off my mind as my insurance would not cover me for Covid BEFORE I left on my trip, only if I contracted it while I was O/S. ( Read the fine print next time for sure ) Thanks Eric for a job well done. Much appreciated.”

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Posted 2 years ago

Thank you so much for your wonderful 5 star rating of Luxury Escapes, Helen! We are so happy to hear that Eric was able to help you with your Covid related cancellation issues and that his customer service astounded you. Your kind words are very much appreciated and we are so glad that Eric was able to provide such great support during such a challenging time. Thank you again for your kind words

Posted 2 years ago

“Vynka was lovely to speak with and very helpful to organise a complimentary airport transfer.”

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Posted 2 years ago

Wow, you have made our day with this amazing review and are extremely glad your experience has been exceptional!

Posted 2 years ago

“I needed to cancel a trip and convert into a credit to be able to use in the future and Mikayla C helped me quickly and with no trouble at all. Thanks Mikayla C, you helped to resolve my problem easily.”

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Posted 2 years ago

Hi Leanne, thank you for your 5-star review. It's great to hear that Mikayla was able to resolve your concerns quickly.

Posted 2 years ago

“Thank to Mikayala C for quality support, my request was resolved quickly and effectively.”

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Posted 2 years ago

Hi Daria, thank you for your 5-star review. It's great to know that Mikayla was able to resolve your request quickly and effectively.

Posted 2 years ago

“Bella M really helped us with all our queries, Thank you.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. Glad that your experience with Bella was a positive one.

Posted 2 years ago

“I telephoned Luxury Escapes this morning and spoke to a lovely staff member by the name of Vynka. She messaged the hotel regarding my query straight away, then emailed me within minutes that she had contacted the hotel and was awaiting a reply. As soon as she received the reply, she forwarded the response from the hotel to me. This was all within 1 hour! Vynka was not only efficient and timely in her help regarding my query, but was also very pleasant to speak with. Well done Vynka!”

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Posted 2 years ago

Hi Marisa, thank you for your 5-star review. It's nice to know that Vynka was very helpful, efficient and pleasant to speak with - she is a gem!

Posted 2 years ago

“Thank you to Gavin S in helping with booking our weekend get away to Melbourne. He was great with any questions and getting back to our emails quickly.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are pleased to know that Gavin helped to make your experience a great one.

Posted 2 years ago

“I usually have amazing experiences booking with luxury escapes however this process has been somewhat unpleasant given the amount of back and forth I have had to do regarding a booking I had made. I just want to call out Tiffany for her assistance in correcting my details and giving me confidence she knew exactly what she was doing. Tiffany was professional, friendly and really listened to my concerns and was able to rectify those on the spot. I really appreciate her assistance and as a result I will continue to recommend and book via luxury escapes in the future.”

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Posted 2 years ago

Hi Julie, thank you for your 5-star review and recommendation. We are extremely pleased to hear that Tiffany was able to rectify your concerns and that you are happy with the outcome.

Posted 2 years ago

“Tammie R was a pleasure to talk to she made me feel at ease and it was easy to fix my problem that I was concerned about”

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Posted 2 years ago

Hi Geoffrey, thank you for your 5-star review. We are happy to hear that Tammy helped to make your experience a pleasant one.

Posted 2 years ago

“Hi, I made an error in my name for my booking and Mitchell R was so helpful in sorting it all out with the hotel. He also called back to say it was all sorted. Really great customer service. Thank you”

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Posted 2 years ago

Hi there, thank you for your 5-star review. It's so nice to hear that Mitchell provided great service - he is a star!

Posted 2 years ago

“Bella's prompt assistance in resolving my Jetstar flight changes and subsequent need to cancel my planned holiday to Thailand was most appreciated.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are pleased to note that Bella was able to resolve your concerns promptly.

Posted 2 years ago

“Wish I could give Kelsey F more than five stars. She was incredibly helpful and polite.”

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Posted 2 years ago

Hi Joann, thank you for the 5-stars. It is certainly great to know that Kelsey was exceptional - we will pass on your feedback.

Posted 2 years ago

“We really appreciated Sina’s excellent customer service, prompt responses and the outcome of our request. We were unable to travel and use our purchased escape within its timeframe due to medical reasons. Sina tried to extend it with the hotel, unfortunately this was not possible, however Luxury Escapes have given us a credit to use on another escape.”

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Posted 2 years ago

Hi Maree, thank you for your 5-star review. Wonderful to hear that Sina provided excellent service. We look forward to seeing where your next escape takes you!

Posted 2 years ago

“Hi Nicole handled a cancellation and alternative booking with ease.”

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Posted 2 years ago

Hi Brent, thank you for sharing your positive experience with Nicole; it is certainly appreciated.

Posted 2 years ago

“Today I had an issue with a staff person in trying to book a prepaid Scoopon gift voucher at a local winery in McLaren Vale, so unable to make any sense out of the directions i had been given I phoned the Scoopon number for some assistance. I spoke with a lovely young fellow, his name was Mitch R, he knew the area I was referring to and was able to sort out my dilemma. Mitch was very personable, extremely obliging and friendly, and i would think was a valuable member of your team, so I thank him for his support.”

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Posted 2 years ago

Hi Louise, thank you for sharing your positive review. We are glad to hear that Mitch was able to sort out your concerns - he certainly is a valuable member of the team.

Posted 2 years ago

“prompt and efficient service. have accommodated all of my requests. Special thanks to Bella M.”

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Posted 2 years ago

Hi George, thank you for sharing your review. Glad that Bella helped to make your experience a great one.

Posted 2 years ago

“Just spoke with Kelsey F to sort out my account, her service was amazing! How refreshing to speak to someone on a customer care hotline who was so helpful and could understand, she went above and beyond! Highly recommend Luxury Escapes, myself, family and friends have booked many a deal.”

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Posted 2 years ago

Hi Niki, thank you for your 5-star review and recommendation. It's wonderful to know that Kelsey went above and beyond to assist you.

Posted 2 years ago

“Because of illness I was unable to proceed with my weekend away. I rang LE and Mitchell R' answered the phone. I asked if I could postpone this trip to another time, knowing it may have been too late to cancel. Within the hour Mitchell R' emailed me with the good news, I was able to keep my booking and use at a later date. Great communicator and follows through. Very happy :)”

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Posted 2 years ago

Hi Dolly, thank you for your 5-star review. It's so great to hear that Mitchell was able to provide a solution that worked for you.

Posted 2 years ago

“Due to a change of plans, Gavin S. managed to cancel our Booking and Re-book at a future date without any problems.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. We are glad that you had a positive experience with Gavin.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews