Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Danielle helped me switch dates around for a booking and she was absolutely lovely to deal with, prompt and efficient making the change thru the hotel.”

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Posted 2 years ago

Hi there, thank you for your 5-star review. It's great to hear that Danielle was absolutely lovely to deal with.

Posted 2 years ago

“Luxury Escapes have been a pleasure to deal with. Bella M was extremely helpful, patient and always responsive with all our queries. My partner became pregnant shortly after booking our package which meant travel was not possible but both Luxury Escapes and our hotel were understanding of the situation and worked with us to provide a positive resolution that catered to our little family’s needs. Thank you L.E. and Bella M for taking the stress out of the situation.”

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Posted 2 years ago

Hi James, thank you for your 5-star review. We couldn't be happier knowing that Bella was extremely helpful and provided a solution that worked for you.

Posted 2 years ago

“Sam has a very pleasant telephone manner and was super efficient.”

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Posted 2 years ago

Hi there, thank you for sharing your review. Glad to hear that Sam helped to make your experience a pleasant one.

Posted 2 years ago

“Great customer service provided by Vynka who went above and beyond to sort out my query about upgrading our room. I missed a few calls and was followed up with an email to let me know they tried to contact me to sort out my query. It's rare to receive such prompt service these days. Will definitely book through luxury escapes in the future.”

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Posted 2 years ago

Vynka strikes again! Thank you for this amazing review which we will be sure to share with Vynka and the team.

Posted 2 years ago

“Thank you so much Mitchell R for your amazing service, you have definitely proven to me that customer service is still alive !!”

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Posted 2 years ago

Thank you for this review Rosalie. Mitchell is amazing and we will be sure to share this with him and the team.

Posted 2 years ago

“When booking through Luxury Escapes, not only do you get exceptional holiday accommodation, you also receive exceptional customer service. Natasha K attentively made the effort to help amend date changes for my hotel booking. Thanks Natasha and Luxury Escapes for making this a very pleasant experience. I will definitely be a repeat customer & highly recommend Luxury Escapes to my family and friends.”

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Posted 2 years ago

You've certainly made us smile with this lovely review Jenine! Thank you for sharing and we can't wait to take you on many more escapes in the future.

Posted 2 years ago

“Natasha K was really helpful.”

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Posted 2 years ago

Thank you for this 5-Star review. Natasha is amazing!

Posted 2 years ago

“I booked our holiday with our children and grandchildren to go to Phuket and before we left I realised all the accommodation was in my name and so was the insurances I frantically rang and Mohammad A was amazing and fixed up all my mistakes. The after booking service from Luxury escapes is excellent. Highly recommend this travel company”

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Posted 2 years ago

We're so glad that Mohamad was able to assist with your booking. It sounds like he took the stress away for you to enjoy your escape! We will share this with the team.

Posted 2 years ago

“Bella contacted the Tour Team, they will get back to me in the next few days.”

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Posted 2 years ago

Thank you for the 5-Star review!

Posted 2 years ago

“Samantha B, delt with my case, she was very nice and understanding regarding my wife's hospitalization. Thank you very much for organizing the delayed Holiday. I would recommend luxury escapes to everyone. Allan.”

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Posted 2 years ago

Thank you for this lovely review Allan. We are so glad that Samantha was able to assist at what would have been a worrying and stressful time for yourself and your wife.

Posted 2 years ago

“Spoke with Vynka today regarding changing our dates she was very helpful contacted the hotel and secured our dates. She also sent emails advising us of the new change. Vynka was very friendly and professional.”

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Posted 2 years ago

Thank you for this review of Vynka's friendly and professional assistance. We will share this with the team.

Posted 2 years ago

“Tammie R. was extremely helpful with my query, going above and beyond with quick responses and an outcome that I didn’t expect. Thank you so much 😊”

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Posted 2 years ago

Thank you for this review of Tammie's amazing customer service. We will share this with the team.

Posted 2 years ago

“Natasha K has been so lovely and professional who helped me solving a booking issue with the hotel. I have missed this kind of customer service in Australia for a long time, she is kind, care and knowledgeable, she follows the matter from beginning to the end and delivers a satisfactory outcome. I will continue and always use Luxury Escape as my future travel because I know they have someone like Natasha looking after me. Well done Natasha and Luxury Escape!”

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Posted 2 years ago

This review has really made us smile! Thank you for sharing and we will be sure to share this with Natasha and the team.

Posted 2 years ago

“Vynka B at Luxury Escapes was a life saver for us. We were in an awkward position with a late positive covid result coming after the free cancellation period, Vynka was able to re-schedule our booking which was hugely appreciated.”

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Posted 2 years ago

Thank you for sharing your experience. Vynka is a star and we will share this with her and the team.

Posted 2 years ago

“I had a quick question in relation to a booking and Qantas points. Mitchell R was great to deal with. Polite, clearly spoken and took no time at all to sort it out.”

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Posted 2 years ago

Thank you for your kind words. Mitchell is amazing!

Posted 2 years ago

“When I rang to change the booking I was very impressed by the level of service including follow up emails.”

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Posted 2 years ago

Thank you for this review. The team are amazing and we will share this with them.

Posted 2 years ago

“Asked for an early check-out as I was dissatisfied with the hotel services. Nathacha had been very helpful and followed up with me until I was able to rebooked to a new accommodation. Thanks again.”

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Posted 2 years ago

Thank you for this review. We're sorry to hear that you were dissatisfied with your original hotel but are happy that Natasha was able to assist.

Posted 2 years ago

“Kam R is the best in customer service”

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Posted 2 years ago

We couldn't agree more Katerina. Thank you for this review!

Posted 2 years ago

“Thank you to all the staff at Luxury Escapes. Our lost holiday was able to be credited back to us and all the staff we had dealings with were amazing. Natasha K, Christine M and anyone else I had dealings with thank you.”

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Posted 2 years ago

This review has certainly made us smile! We will share this with the team.

Posted 2 years ago

“Had to cancel booking short term. Eric was very helpful. thanks”

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Posted 2 years ago

We're so glad that Eric was so helpful. Thank you for this review.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews