“I wouldn’t even give them 1 star but it’s the bare minimum score I can give. Tried contacting multiple times, haven’t had a proper response, just an automated email asking me to review them, so here you go!! Avoid at all costs, unless, unhelpful, unknowledgable and don’t care about their customers.”
Hello Michael, thanks for your review. We're sorry to hear that you are not fully satisfied with the assistance provided to you. Please email us at customercare@ly.st for any feedback you'd like to give, we're always listening! Again, apologies for the inconvenience - Lyst
“Lyst has been no help in the refund process. They’re seller - Accent - send the wrong size but requires a $60+ return label for a $90 purchase. We will NEVER deal with either party again.”
Hello Steves, thanks for your review. We're sorry to hear that you need to pay for the returning an item. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
“Lyst has the best customer service!! Lyst was quick to contact the vender and help with my return and refund. I would not hesitate to purchase through Lyst.”
Hello there, thanks for your 5-star review. We're glad to hear that everything worked out for your refund, we can't wait to welcome you back once more. Happy Shopping - Lyst
Hello Jane, thanks for your review. We're sorry to hear that you still are receiving emails from Lyst. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
“I purchased an item for X dollars. Lyst cancelled my order providing that there was an error in the price listed and that the item was X+Y dollars. I repurchased the item at the correct price but emailed my concern over being saddled with the cost of Lyst’s error. Lyst adjusted my purchase price near to X dollars, which was a significant adjustment. I’m glad Lyst took responsibility for their mistake and I will look to purchase from them in the future.”
Hello there, thanks for your 5-star review. we're glad to hear that everything worked out for your order. we can't wait to welcome you back once more. Happy Shopping - Lyst
“Did not answer my query properly. Answered in a generic way. Instead could have suggested the way to change the currency from USD to AUD on a major Retailer's website which made a difference to my bottomline of $40 cheaper for the item when changed to AUD.”
Hey Dianne, thanks for your review. we apologize for the inconvenience. rest assured that your feedback has been forwarded to the relevant team here at Lyst for their information. Again, apologies for the inconvenience. Have a lovely day - Lyst
“I had ordered a pair of gloves based on information on the Lyst website. When I received the item, it turned out that it was not accurately described. I returned the item, and the shipper refunded the price, less the shipping. I contacted Lyst, and they refunded the shipping.”
Hello Karla, thanks for your review. we're sorry to hear that you have received the incorrect size for your order. A member of our customer care team will reach out to further assist you with this query. Again, apologies for the inconvenience - Lyst
Hey there,
Thanks for your feedback. Sorry to hear that you received the wrong size shoes.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
“I was notified via Lyst that a pair of trainers id been searching for had become available via a website link in USA , I was skeptical as I had read that some companies charge an extra import tax from the courier without any warning
I messaged Lyst after my order and they were very helpful
Just make sure with the company your buying direct via Lyst at the time of ordering , It should say at the checkout but not always if it’s outside Of the uk
My new balance 327 trainers arrived within 4 days so I was very happy indeed
They seemed quite small but they seem genuine so that must be the way they come up
I would use Lyst again :-)”
Hey Rosa,
Thanks for your feedback. Sorry to hear that you still haven't received your order.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
Hey Ben,
Thanks for your feedback. Sorry to hear that you weren't able to get the help you needed to find the item that you were looking for.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
Hey there - thanks for your review.
Just to clarify, Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world.
Shipping and return policies are specific to each individual retailer and will vary by item.
However, we thank you for your feedback and please be assured that I have forwarded your comments to relevant team for their information.
Best,
Lyst
Hey Julie, we're sorry to hear that the item you've ordered had a different price than when you placed your order.
This isn't an app error as all prices are set directly by the retailer.
We apologise if the retailer’s current price has not yet updated on Lyst.
Thanks for sharing your feedback as we're always working to improve our services.
Best wishes,
Lyst
Hi Grace! Thanks for your review,
Please be assured that all items on Lyst are authentic and we partner with some of the world's best-known retailers and brands such as Gucci, Net-a-porter and Farfetch etc.
Lyst only works with retailers and designers who we know carry authentic stock and deliver a great shopping experience.
If you have any questions about authenticity please contact the retailer or brand stocking the item directly. (The retailer's name can be found on the product page).
Thanks again and if you have any other questions please contact us at customercare@ly.st.
Lyst
“I placed the order on December 12 I still haven’t received my package or no information on my package this is really sad. I’ve been reaching out and no one has not contacted me back yet I sent over 30 emails is that 5 to 7 days shipping I have received nothing. 😖🤯🤬🤬😤”
Hey Kia,
Thanks for your feedback.
Sorry to hear you haven't received your order.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
Hey Hinad,
Thanks for your feedback.
Sorry to hear you encountered an issue with your order.
A member of our customer care team will be contacting you to assist you further with this issue. Apologies for the inconvenience.
Lyst
