“No word on my order delivery date, nothing on the email. Helpful customer service but the order was outsourced to another company and sp Lyst were unable to help. The other company then cancelled the order without warning.”
Hey there I'm so sorry to hear that your order was cancelled by the retailer. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience this has caused you.
“I bought a pair of clothes and sent one for almost a month, but I still don’t know where I went, there was no notification, and I don’t know who to contact.”
Hey there - sorry to hear that you haven't received your order yet. A member of our team has reached out to assist you. Apologies for the inconvenience this has caused.
“I received a fast response from Lyst. My package was never confirmed for shipment and Lyst helped me reach out to the retailer. They also provided me with the email to contact my retailer, information the retailer did not originally provide me with.”
Hey Kerlly, thanks for your kind words. We are glad to hear that our customer care team was able to assist you with your concern. Happy Shopping and Have a great day - Lyst
Hey Bren, thanks for your kind words. We are glad to hear that our customer care team was able to assist you with your concern. Happy Shopping and Have a great day - Lyst
“I’ve had a couple of orders ,and service has been brilliant,I’ve had one minor issue but customer service was excellent and helped all the way to resolve 10/10”
Hey Rob - It's nice to hear you're enjoying the Lyst app. Thanks for the 5-star review! We're constantly working to improve our services and provide the best shopping experience for our customers. I'll pass your feedback along to the team.
Lyst
Hey there - It's nice to hear you're enjoying the Lyst app. Thanks for the 5-star review! We're constantly working to improve our services and provide the best shopping experience for our customers. I'll pass your feedback along to the team.
Lyst
We're very sorry to hear that you are not satisfied with the retailer you have for your order. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please email us at customercare@ly.st for any feedback you'd like to give, we're always listening!
Lyst
“It’s been a week I haven’t got any information about my estimation of my stuff (Love Moschino suitcase) to be shipped or neither delivery date. Messaged via WhatsApp it said they cancelled my order and will not be charged but my shipping cost $24 is charged by retailer! I lost my money for nothing!”
Hey Theresia, thanks for your review. we are sorry to hear that you haven't received an update for your order and was charged for the shipping. Please be assured that a member of our customer care team has reached out on this matter. Apologies for the inconvenience. - Lyst
Hey Jean, thanks for your review. we are sorry to hear that you haven't received an update for your order. Please be assured that a member of our customer care team has reached out on this matter. Apologies for the inconvenience. - Lyst
“Similar to previous posts - same order failed/cancelled twice after check out completed with no explanation. However fast and helpful response to my query explained it was a shipping cost discrepancy. This explanation for the cancellation should have been given in the first instance which would have spared me ordering again, with the same frustrating outcome!”
Hey there, Thanks for your feedback.
I completely understand your disappointment, and I apologise for any inconvenience this has caused you.
Your feedback is important to us and I would like to assure you that your comments will be passed on to the relevant team for their information.
Again, Apologise for the inconvenience.
Thank you! Lyst
“Bait and switch. Item available then suddenly unavailable at the end of the checkout flow. But, item was still able to be purchased on the vendor site, but for more $$$.”
Hey there, thanks for your review. we are sorry to hear that your order has failed due to a price discrepancy. A member of our customer care team has reached out on this matter. Apologies for the inconvenience. - Lyst
“I keep getting emails claiming to help me but it’s been over a week and I still haven’t gotten any news about when it is being shipped. So far I’ve paid for a pair of shoes that I’m not even sure exist.”
Hello there, we're very sorry to hear that you still haven't received an update for your order. Our aim is to provide the best shopping experience for our customers, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst
Hey Coleen, thanks for your review. we are sorry that you still haven't found these perfumes. As previously explained by our customer care agent - the item is not listed by any of our affiliated retailers. Apologies for the inconvenience. Have a good day - Lyst
“Lyst is operating a UK online shopping store charging in £££.
However they fail to make customers AWARE that they are shipping from Italy and therefore the incurrence of added duty on top and higher shipping to what they claim to be. The shipping charges jumped at the last minute to £25. Before the order of £430 total value was delivered the duty was applied for £103; frankly it should of have been calculated at the time of purchase like Net a Porter does and others do. The response from customer care barely taking notice of my complaint said something along the lines of this is our policy but had the audacity to send me this link to rate the experience. Never again. Shop elsewhere where your statutory right as a consumer is protected.”
Hello there, we're very sorry to hear that you've experienced issues with the charges for your order. Our aim is to provide the best shopping experience for our customers, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst
