Hey KB, thanks for your wonderful review. we're glad to hear that you're satisfied with our services. we can't wait to welcome you once more. Happy Shopping! - Lyst
Hi Paul, we're glad to hear that Mon was able to give you great customer service. Please be assured that a member of our team has reached out to you directly to resolve this issue. Hope to hear from you soon.
Have a good day - Lyst
Hey there, we're sorry to hear that your order was cancelled directly by the retailer. A member of our customer care team has reached out to assist you on this matter. We look forward to receiving your response.
Have a good day - Lyst
“The customer service out here from Lyst Very professional fast delivery I don’t think I’ve ever had a parcel delivered this fast just as a customer. Just wanted to thank them they even let me know updating me on my personal and took care of me very fast in a good way I suggest People to order it because they are very honest and truthful as well during the order I was always updated and they delivered so far I’ve never seen this and I think them God bless”
Hey Josh - thank you for an awesome review! We really appreciate your comments and we're so glad to hear that Mhellz was able to constantly update you about your order. We can't wait to welcome you back soon!
Hey there, thank you for your 5-star review. We're glad to hear that Carl was able to help you with your order amendment request. Have a lovely day - Lyst
Hey Ewa, Thanks for your 5-star review and for your kind words. We are delighted to hear that we're able to assist you with your order. Happy Shopping and Have a great day - Lyst
“I haven’t received any response regarding my query!!
I haven’t received any confirmation for my purchase, and I don’t know what its status, I bought it as a gift for my friend, and I was hoping to get it on the 2 of November”
Hey there, thanks for your review. we are sorry to hear that you haven't received your order confirmation from the retailer, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst
“I have never received my order and I have tried to email you numerous time no one really helped me and I gave up but I would never purchase anything from you this was my first experience and will be last”
We're very sorry to hear that you weren't able to receive your order as you expected it to. I can see that a member of our team has already reached out to you regarding this issue. Apologies for the inconvenience this has caused you.
“I asked a question about an Italian scarf - Kyla has worked energetically with tremendous consideration, determination & patience & provided an answer. Outstanding customer service / absolutely fabulous!!!! She deserves applause. Peace.”
“Everything turned out good. I didn't understand the billing process and when eplained to me, I understood and everything got resolved. I definitely love the price of my purse and wallet. Delivery is going to be early than said and I am so happy.”
Hey Sue, thanks for your wonderful review. we are glad to hear that our customer care team was able to help you by assisting you with your billing question. hope your purse & wallet will be with you soon! Happy Shopping! - Lyst
“Lyst is a directory service, collaborating with a variety of vendors, they do not handle any sales directly. Unfortunately, this results in a russian roulette like experience with zero CS or security.
I ordered five items from them. Four were great deals and the transactions were handled smoothly. For the fifth, I was fully charged and the item never materialized. It was impossible to obtain a refund (I made a purchase with a debit card so I could not contest the transaction through my bank). CS just led me around in circles for the better part of two months and they insist that I was never charged even after I sent multiple bank statements in, showing otherwise.
Be advised, Lyst is Russian Roulette. You may get a great deal or you may lose your time and money. Always shop with a credit card to at least have purchase protection because they will not really help you.”
Hi Stefanos, we sincerely apologise that you never received your order but were still charged for it. We completely understand how frustrating this experience must be. A member of our Customer Care Team has reached out to help you here. Again, apologies for this experience.
