“Great service guys
I ordered wrong size and you did everything you could to remedy it.
Kept in touch through the whole process. This is what customers want to be kept informed of what’s happening and you did that exceptionally. A big thank you”
Hey there - thanks for the amazing review! We're really glad to hear that you were happy with the service Mon provided. We can't wait to welcome you back soon!
“You guys were impeccable in your services. I’m impressed and feel very confident in using your website for future services. I had an issue with size and someone got back to me immediately and remedied the situation. They stayed on top of it until it was rectified. Love lyst!”
Hi there - we're so sorry to hear that you've seen a price discrepancy on Lyst. A member of our team has reached out to you directly to resolve this. We sincerely apologise for the inconvenience this has caused you.
“It must be a joke to ask for feedback after answering to my queery with automated e-mails. My feedback is, you re the worst company to deal with, and all you care its to make profit.”
Hi Emilian - we're so sorry to hear that you weren't happy with our service. Please be assured that a member of our team has reached out to help you resolve this issue. Again, apologies for the inconvenience this has caused you.
“Reply from Lyst unacceptable failed to address the issues including my refund still not received
Such a simple process made to look difficult.
I shall contact my card provider and have their merchant account debited.
Never again !!”
Hi Ken - we're so sorry to hear that you weren't happy with the service, and that you still haven't received your refund yet. A member of our team has reached out to help you here. Again, we apologise for the delay and inconvenience this has caused you.
“Good on responsiveness, quick to reach out and follow up to check on an issue. However, not very effective at remedying the issue, particularly when a third party supplier is involved. I ordered an item through Lyst, credit was charged by Lyst, then when the third party vendor notified me the item is no longer available and was issuing a refund, I noticed the credit card they refunded was NOT my card. When I inquired (to both Lyst and Kapok the third party), Kapok let me know that Lyst uses a virtual/corporate card, which they refunded, and that Lyst was responsible for refunding my actual credit card. This took awhile, and through Lyst reached out 6+ times to see if my issue was resolved or alert me there's been an update to my issue, they always put the responsibility on the third party to refund me, even though it was already established multiple time, the refund hang up was on their end. When I re-explained this again, no response. I finally saw a refund, but not for the amount originally charged, and had to ask Lyst to explain the discrepancy when they acknowledged an error. For something so simple and straightforward (a supplier notification of an out of order item & refund), I've spend 10+ emails & tons of time & stress for what other e-commerce platforms treat as an automatic refund. Please do better because I am a long time Lyst user.”
Hey there,
Thanks for your review. Your feedback means a lot to us and I will be sure to pass this on to the relevant team so that we can continue to improve our services.
Sorry to hear that you have had some issues receiving your refund and for any convenience caused. One of our customer care agents has reached out to you via email with an update.
Hello there,
Thank you for your review.
We're sorry to hear that you're not satisfied with our services.
Please feel free to reach us out at customercare@ly.st and use subject line Customer review so we can assist you further.
Lyst
“Not a great experience first order on Lyst website no confirmation email until a random one from business fashion 72 hours later. Item arrived not as described and outsized. Cannot remember ever not being a 52 jacket and yet this was at least a size bigger.
Then the fun begins. Try to return little assistance from Lyst whim took the payment and deferred me to business fashion whom I didn’t transact with and had no relationship with ?
Eventually Business Fashion sent a return label at my request agreed FOC but then they deducted the cost of it from their refund advice. Refund not yet received
Needless to say will not be offering the privilege of my custom to either.
Cettire had the correct jacket shipped it promptly and free. Amazingly the 52 fitted perfectly. They deserve my business.”
Hi Ken,
Thank you for your review.
We're sorry to hear what you've experienced with our retailer.
I completely understand your disappointment, and I apologise for any inconvenience this has caused you.
Your feedback is important to us and I would like to assure you that your comments will be passed onto the relevant team for their information.
Hey there, we're sorry to hear about the trouble with your cancelled order. You may have seen a pending charge on your account which is a pre-authorisation. No funds were debited but instead temporarily put on “hold”. As soon as the retailer charges you for the order, the order total will be deducted from the funds that were on hold. Please be assured that any pending charge will be cleared from your account within 5-7 business days. Kindly contact us at customercare@ly.st if you have any specific issues and we will be happy to look into this for you. Lyst
Hey, we're sorry to hear that you weren't able to find the item sizes as it was out of stock with the retailer. All products are stocked by retailers around the world. Lyst updates mation throughout the day. In this case, it appears there was a slight delay in this being updated on Lyst. Please contact us at customercare@ly.st if you have any specific issues and we will be happy to look into this for you. Lyst
Hi Gospel, we're so sorry to hear that you still haven't received any shipping update on your order. Please be assured that a member of our team is currently investigating this with the retailer who is responsible for the delivery. We will update you as soon as we have a response from the retailer. We apologise for the delay and inconvenience here.
Thanks, Lyst
“This is my order#LY8800801454 I have emailed u numerous time no one helped me to update me with my order I have not received any informations about shipping and they already charged me $100.
This is my first time and will be last time shopping with Lyst”
Hi there, we're so sorry to hear that you still haven't received any shipping update on your order. Please be assured that a member of our team has already reached out to the retailer who is responsible for the delivery. We will update you as soon as we have a response from the retailer. We sincerely apologise for the delay and inconvenience here.
Hey there, thanks for your review. We're sorry to hear that you still haven't received your refund from the retailer. A member of our team has reached out to further assist with this issue. Please respond to the email with your order details so we can investigate further. Looking forward to your response - Lyst
Hey there, we're glad to hear that you were happy with our service! You can add the items to your saved list and Lyst will update you with new offers. Happy shopping!
Hey there, thank you for the amazing review. We're glad to hear that Carl was able to assist you with the issue regarding your order. I hope you love your shoes! Have a great day!
Hey Yuan - thanks for the wonderful review! We're really glad to hear that Ruth was able to help you regarding the issue with your refund. Have a great day!
