Hey Lusaka - thanks for the excellent review! We're really glad to hear that Carl was able to help you find those special pair of shoes. Happy shopping!
Hey there - thanks for leaving a review. We're so sorry that the dress wasn't available. We know how frustrating this must be so I have a tip for you:
You can add the item to your saved list and Lyst will let you know if it goes back on sale:
-Log in to your Lyst account or sign up.
-If you’re on our website simply click on the button “Track deals”, on the right side of the item you want to save.
-Click on the Lyst heart to add the item to your wishlist, if you’re using the app.
You’ll then be notified when the item is available again or on sale.
Hope the item is available for you again soon!
Hey there, thanks for your review. We're sorry to hear that you haven't received your Pro-Keds sneakers from the retailer. A member of our team has reached out to further assist you in this matter. Apologies for the inconvenience. - Lyst
“The item I purchased was great and received (from Lithuania!) one day after ordering. Had a slight disagreement over postage (hence dropping one star) but this was sorted out.”
“You need to work on returns better than that it takes weeks to get my money back writing emails to see why till now I don’t get my refund going through their company to your company then Klarna that’s insane you need to do as soon as you get the item back you check you return the latest one week not longer it’s really horrible work on that other sites they make simple and easy return”
Hi there - you still haven't received your refund. Please be assured that a member of our team has reached out to help you here. We sincerely apologise for the inconvenience this has caused you.
Hey there - thanks for your review. We offer more than 5 million products on Lyst in various price ranges. We suggest that you filter the items by price to see the best options available for you. If you have more questions, please contact us at customercare@ly.st. Have a great day!
“Would never recommend this company…stick was said to be in and money was taken,then straight away had email saying out of stock but refunded a different amount. Do not use!”
Hey there, thanks for your review. I'm sorry to hear that you had an issue with your refund. A member of our team has reached out to assist you with this issue. Apologies for the inconvenience. - Lyst
“I ordered a women’s black with pumpkin print. I didn’t receive the item as pictured online. The fabric was very different and and an imitation of the material of the sweatshirt. Disappointing :( But the customer support was responsive as the item took slightly longer to be delivered.”
Hey there, thank you for your review. A member of our customer care team has reached out to assist you further with this issue. Have a great day - Lyst
Hey there, hope everything is okay! Could you please reach out to us at customercare@ly.st with a brief description of the issue you're facing on Lyst so we can assist you? Hope to hear from you soon!
“I wouldn’t even give you one star or purchase from you again. 2 payments from my account for a purchase of 15/8/22. After many emails to you after 2 weeks was told the holding pending payment would be removed. Thought this was the end of the matter but today there is a further pending payment on 11/9/22 when my order was paid for on 15/8/22. I am still awaiting my purchase too as Lyst said it was in stock but the one pant have assisted me that I won’t re dive my Order until October. Why can you request a further payment when my transaction was complete on 15/8/22. Surely this is fraudulently requesting payment again, whether this is pending or not. I have emailed again to your customer service so let’s see how long this takes now as you cannot even phone Lyst. Horrified is my review and would not recommend anyone purchasing from Lyst”
Hey Fiona, we're so sorry for the confusion here. A member of our Customer Care has reached out to help you here. Again, our sincerest apologies for the inconvenience.
Hey Sarah, thanks for your review. I'm sorry to hear that you're having an issue with returning your order. A member of our team has contacted you to assist with this. - Lyst
Hey Dawson, thanks for your review & sorry to hear that your item wasn't suitable. A member of our customer care team has contacted you to assist with the return request. - Lyst
