“Shipment arrived quickly. Shoes are not my size so I marked up the Exchange part for half a size smaller - we'll see if it made sense/if I get the shoes!
One comment is that the Exchange paperwork could be clarified - perhaps adding a box within that section where the customer can identify the original item, explain the exchange, and mark the desired item.”
“I've really enjoyed ordering from Lyst. I ordered two pairs of boots and the actual order process was so quick and easy and I love that I got a confirmation email from the retailer themselves and Lyst - this is fabulous and really shows how thorough Lyst are. I then got an email from the retailer to say that my items have shipped and a date for when they will arrive and I'm really pleased with the fact that I can login to my Lyst account and see that my order was 'successful'. According to both Lyst and the retailer, my order will be coming early next week which is incredibly efficient and pleasing, especially considering that I believe my order is coming from Hong Kong AND I can track this from Hong Kong all the way to the UK. Overall, I am so pleased to have shopped with Lyst. I'm so excited for my items to arrive and I can't wait to shop with Lyst again - it's so handy to have all of my favourite designers in one place AND Lyst seems to have other items that places such as Net-a-Porter and Matches have sold out of! Fantastic!!”
“I am very grateful that the quality control noticed a flaw before dispatching my goods to me. They gave me options and kept me notified every step of the way.
I am very impressed with their customer service and quality assurance.
Many thanks also go to the HR department.”
“Placed my order in the early hours of Monday morning and received it on Tuesday...brilliant service. My son will be very happy with this Christmas present. I will certainly use Lyst again ????”
