“The dress I ordered showed up the very next day. It is beautiful, and the quality is exceptional. I shop a lot online, and have been disappointed more than once over quality on items purchased elsewhere. Dress fit true to size.”
“I was incredibly disappointed to receive an email from you that my purchase of a Trina Turk bikini bottom is a final sale where this was never specified on your website. Funny that Zappos will take a return with no questions while also offering me a coupon towards a future purchase when I'm ever inconvenienced with anything. I won't be buying anything from your site again and I certainly won't be recommending you to friends!
Not happy at all!!
Colleen Clare 401-578-0729”
Hi Colleen,
I am terribly sorry, there seems to be a confusion with your order. I have investigated this with the retailer, Tina Trick and can confirm that your item was not a final sale.
Their customer care team will now follow this up with you directly and get this resolved promptly.
I apologise for the inconvenience caused and hope if I can assist you further, you will let me know immediately.
I look forward to hearing from you.
Marina Reid
Lyst Customer Care
“I ordered what I thought was a "Long Torso" Jcrew swimsuit and after I placed the order I noticed it was the "short Torso" suit that was ordered.
I went back to your site to search for the right one and when I clicked on the the one I wanted it would go to a different suit. Now i have 2 coming, and one I do not want and will send back. Very frustrating…….”
Hi Darcy,
Thank you for your feedback.
I am very sorry for the confusion and I will certainly investigate this further for you. I hope the retailer has been able to find a resolution for you.
If you would like to discuss this matter further, please feel free to email for my attention at customercare@lyst.com.
I look forward to hearing from you.
Best wishes,
Marina Reid
Lyst Customer Care
“It was my first time purchasing on Lyst this past Feb 2015. I was searching for a pair of Guiseppes for 2 years and finally I found them on Lyst and they had the best price in the WORLD. They bring every available price and store to your finger tips. And they followed up by giving me a personal shopper. Needless to say, I LOVE LYST!!!??????”
Hi Alexandria,
I appreciate your feedback and I am delighted to hear that you've had a positive experience with Lyst!
If you need any assistance - whether it's finding the perfect outfit or gift, putting together lysts for inspiration or any other advice, please contact our Shopping Advisor at shoppingadvisor@lyst.com anytime.
I look forward to welcoming you back on lyst.com soon!
Best wishes,
Marina Reid
Lyst Customer Care
Hi Diane,
Thank you for sharing your experience, your feedback is appreciated.
If you need any assistance, inspiration or any other advice, please do not hesitate to contact our Shopping Advisor at shoppingadvisor@lyst.com anytime.
I look forward to welcoming you back again soon.
Best wishes
Marina Reid
Lyst Customer Care
“This coat is very well made, beautiful and warm. My only complaint is that it is not grey. It is black with a light sheen that shows in the light. I'm keeping it but I do wish it looked more like the pictures.
I live in Boston and this is warm enough for the awful weather.
The fur trim is beautiful. The cuffs and pockets are lined with fleece.”
Hi Ronnie,
Thank you for your feedback.
I am sorry that you have received your order in an unsatisfactory condition and I hope this was resolved with the retailer satisfactory.
If you would like to discuss this matter further, please email for my attention at customercare@lyst.com
I look forward to hearing from you.
Best wishes,
Marina Reid
Lyst Customer Care
“I was very pleased with the service provided. It took a little longer to receive my purchase due to weather, but a staff member named Marina was very helpful informing me how to find the status of my purchase. Thank you.”
Hi Andrew,
Thank you for your feedback.
I am pleased to hear that bad weather did not tarnish your experience with us and I look forward welcoming you back soon again.
Best wishes,
Marina
Lyst Customer Care
“Great shirt at a great price. Very slim fit. More like Nordstrom's extra slim 1901's. 33 waist and 5.11 175. Got the 15.5 and fits me perfect. Slim athletic build. Highly recommend.”
