Hi Elizabeth,
Thank you for taking the time to review our service.
I am very sorry to hear that you have experienced a problem with your order. Please contact me directly at customercare@lyst.com and I will look into this for you.
I am very sorry for any inconvenience.
Best Wishes,
Benedict
Lyst Customer Services
“Personally, I have had extremely good experiences
with LYST. I've found great quality items and if they're rather costly, I put them on my wish list and I'm notified as soon as they are on sale. Checkout is easy and shipping is always on time.”
“THREE ISSUES:
I bought a shirt on 3/30/15. When I set up my order and it asked me to if I wanted to create an account I said yes. It said I would get an email to confirm registration. Never got one, checked spam.
Now I need to return it. I went to www.aliceand olivia.com/returns and put in my email address and order number (I have 2 different ones (one on the confirming order email and a different one on the packing slip) I tried both and it wouldn’t go through.
I left two messages at 1-800-401-8211 on 2 different days and no one has returned my call.
Needless to say MY FIRST experience on lyst is not a good one. I still have the shirt.”
Hi Hilary,
I'm so sorry to hear of the problems you have had trying to return your item.
Please be assured I have contacted the retailer and they will be in touch directly. I have also sent an email to you confirming your order number and the email address you placed the order with.
I will make this my priority and ensure this is resolved as quickly as possible.
Please accept my sincere apologies for the obvious inconvenience. Do not hesitate to contact me directly on customercare@lyst.com if you have any further questions.
Best Wishes,
Benedict
“Ordered a Miss Sixty belt from Lyst through YOOX that I had been searching for for AGES. Arrived in 2 days beautifully presented and the belt itself is gorgeous and everything I'd hoped for. Thank you Lyst! Will definitely be shopping again
Zoe”
Hi Zoe,
Thank you for your feedback.
I appreciate you taking the time to share your experience with us.
I am so pleased to hear you are happy with the belt and that it arrived so quickly. I will be sure to pass your comments onto the teams here.
Have a lovely Easter weekend and we look forward to welcoming you back soon!
Best Wishes,
Benedict
Lyst Customer Care
“Very easy and accessible. I found what I was looking for and it was sold out on many other sites I had visited. The price was the same as the other sites so it was an easy choice.”
“This is my first purchase. If everything goes through smoothly I will be happy to give you 5 star ratings. I am just waiting to see when my purchase will arrive and in what condition.”
Hi Clarence,
Thank you for your message.
Orders are fulfilled by Lyst Partners and not by Lyst. Please contact the retailer 's customer care team directly who will be able to assist you further with this request.
I have also emailed you directly all the information you need when contacting them.
If I can assist you further, please let me know at customercare@lyst.com.
I look forward to hearing from you soon.
Best wishes,
Marina Reid
Lyst Customer Care
“I found it very confusing to deal with your company. I placed my order with you and then I find that I am dealing with YOOX. I never received an email conformation from you when I placed my order, so I didn''t know if the order had been processed. Also, the total from YOOX is slightly different from yours. Much easier to deal with Zappos as they are much more organized !!!!”
Hi Gloria,
Thank you for your feedback.
I am very sorry for any confusion.
We always display the name of each retailer on the product page alongside the price to inform you which retailer will be fulfilling the order. We also confirm this by email once you have completed the purchase. On investigation, I see that your order confirmation was forwarded to you on 18th March. I am sorry that on this occasion you did not receive it.
I would very much like to follow up on your comments regarding the discrepancy in the totals. Please feel free to email me at: customercare@lyst.com
I look forward to hearing from you.
Best wishes,
Marina Reid
Lyst Customer Care
“I ordered a pair of shoes on your website. I then received a follow up email asking me for a copy of my credit card (front and back) as well as a copy of a current utility bill. Quite frankly, in the age of identity theft, this was more information than I was willing to provide, so I cancelled the order.
In all my experiences with internet shopping, no one has ever asked for this king of information before!”
Hi Debbie,
Many thank for sharing your concern.
Please understand that the collection of personal data is used solely to perform anti-fraud checks. Some retailers will indeed request personal and payment details in order to complete your purchase.
Copies of your payment card, in addition to copies of your photographic ID, may be needed by some retailers to perform appropriate anti-fraud checks.
I hope this information is helpful and if you wish to discuss this further, please do not hesitate to contact me directly at customercare@lyst.com
Best wishes,
Marina Reid
Lyst Customer Care
“I'm glad that it was it to find what I was looking for. I'm also glad that my shoes came in only 5 days including the weekend. My shoes look good! I will differently be back!”
