MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,829 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,829 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally the whole experience ordering online or purchasing in store has been great. Customer service are very quick to answer emails and store staff are always very helpful.”

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Posted 5 months ago

“Had some issues with the shipment as one piece was missing in the delivery. Custoemr service solved this very friendly and easy! Great Mistakes can happen, but the way how maap made up for it was benchmark.”

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Posted 5 months ago

“Possibly a slight change in their sizing, this maybe a difference from model to to model (Emerge XS vs. Evade 2.0 XS). But their returns and exchange process was easy and seamless. They could do with some different colours (when are earth tones going to be out of fashion?). Otherwise love the quality of the products and the design mostly. Keep it up”

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Posted 5 months ago

“Excellent service!!”

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Posted 5 months ago

“I had a factory issue with my bibs and reached out to MAAP for assistance. They were amazingly fast to respond and took care of the issue immediately.”

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Posted 5 months ago

“First time buyer very impressed.”

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Posted 5 months ago

“I frequently order MAAP clothing from maap.cc, averaging about three times a month. Every time I wear my MAAP jersey and bib, I feel confident and radiant. I love the quality and design of their products. I especially appreciate how MAAP sends out emails to inform me about new designs or collaborations because I enjoy being one of the first to wear the latest collections. Whenever I post pictures on social media, I often receive questions from friends and others asking about the right sizes for them. I feel confident suggesting which collection and size would suit them best. I'm happy to share my recommendations and experiences with MAAP products!”

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Posted 5 months ago

“Customer service always great”

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Posted 5 months ago

“I absolutely love these short bibs. I have multiple pairs in different colours and would not wear anything else”

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Posted 5 months ago

“I needed to return a top because of sizing and it came within 48 hours.”

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Posted 5 months ago

“Product just hits the mark time and time again.”

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Posted 5 months ago

“El envío es perfecto. Me dan mucha confianza y es muy rápido”

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Posted 5 months ago

“Calidad premium. El fit core ok si estás muy delgado y eres alto. Pero si tienes que llevar una S pero mides más de 180cm la linea race queda un poco corta.”

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Posted 5 months ago

“Maap Berlin Lab Store is such a vibe. Really kind people, with honest feedback and very helpful when choosing your new Kit. Been always asked if i want a coffee. It really is a place where everyone shares the same love for cycling. Thanks Maap.”

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Posted 5 months ago

“MAAP Kits are exceptional quality that truly stand out. The sizing also fits me perfectly as a "tweener" with a bit too much miscle for an avid cyclist. I size up one size and it's perfect. The service is also unparalleled. After they exchange a jersey that didn't work for me after removing the tags, I was blown away. That alone will have me buying their kits exclusively for a while.”

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Posted 5 months ago

“First time visiting the Collingwood store. Greeted with polite and welcoming employees. Service was impeccable! Pointed in the right direction, honest and highest offering of expertise in the field of all things fit and practicality. Thanks guys!”

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Posted 5 months ago

“Buying online has been easy with MAAP, and my partner and I have enjoyed visiting physical MAAP LaB locations whenever there's one in a city we are visiting. I've appreciated receiving answers to my questions and requests from real people, and customer service was understanding when there was an issue with my partner's bib shorts.”

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Posted 5 months ago

“Fast shipping and updated tracking of parcel. Premium products”

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Posted 5 months ago

“The replacement process was fast and friendly. But frustrating to pay the shipping on a replacement with a manufacturer problem.”

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Posted 5 months ago

“Cozy shop environment and clear division of gears.”

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Posted 5 months ago

MAAP is rated 4.6 based on 3,829 reviews