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Machine Mart Reviews

1.8 Rating 247 Reviews

19 %

of reviewers recommend Machine Mart

Company Reviews

1.8

Based on 247 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Machine Mart 1 star review on 5th April 2023

Machine Mart 1 star review on 5th April 2023

Machine Mart 1 star review on 5th April 2023

Machine Mart 1 star review on 5th April 2023

Machine Mart 1 star review on 5th April 2023

Machine Mart 1 star review on 5th April 2023

Machine Mart 1 star review on 5th April 2023

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a space heater to dry out a customers new extension i was given a delivery date date passed so rang to chase i was informed that it was out of stock i asked why no one had contacted me to let me know the agent who was completely dissintrested said it was a mix up whith the warehouse my customer has been waiting for a week now i look like an idiot and i now have to wait a week for my refund so he says the havent heard the last of me i will never use this company again and neither should you as thee owner of a construction company i will also be informing everyone i come contact with of the same”

Posted 3 years ago

“I recieved a badly damaged/ with parts missing compressor from this outfit.. Twt are the couriers . I tried in vane to get support from Clarke international Left messages..calls promised etc Nothing I will be seeking a refund”

Posted 3 years ago

“A couldn’t care less attitude from store staff, no communication at all as to where the repair on my machine is up to . One star was being generous.”

Posted 3 years ago

“Machine Mart Maidstone, two weeks ago 23rd december 2020 I purchased a clarke compressor which when switched on had a pump fault, I took it back to-day 4th jan 2021 for an exchange under warranty but because the air tank had the paint scratched where I put straps across it to secure it in my trailer they refused to exchange it for another saying it was damaged? obviously buyer beware of poor trading support from this company.”

Machine Mart 1 star review on 6th January 2021

Posted 3 years ago

“Hello. Again. Can you let me know where my order is. Order. 246 0469 Mr Rai. First time customer. For. machine. Mart. Above is the most recent email Ive. sent. No reply or acknowledgement goods. Don’t know where they All the signs of a mis managed Or unmanaged company. I’ve had much much better service from. Screwfix. Tool station. Amazon. Etc. Plus I’ve mentioned I’m a first time customer.....,, just don’t use this bunch of bandits. .”

Posted 3 years ago

“Got refused service for not wearing a mask, even with exempt badge on. So I purchased the same item in halfords with no rudeness like your shop! Total discrimination! You lost a customer!”

Posted 3 years ago

“At the Swindon shop, I was refused service, even with exemption badge for not wearing a mask. He was very insulting and rude towards me! But I happily purchased the same thing in Halfords with a better friendly service. Not rude or insulting like you! You are discriminating me! I won't bother going near your shops again! Please look up the gov website about exemption! Sort it out!”

Posted 3 years ago

“I ordered a product from Machine Mart. Waited and it did not arrive. Chased it and they said it was delayed and would arrive in 2 more weeks. I patiently waited that whole time with no communication from them. Then when it didn't show up a second time, I chased them yet again. They then told me it was out of stock and it won't be here for another month. The ecommerce experience is shocking beyond belief. I place about 300 orders a year with Amazon and they have never ever cocked up even close to this. I won't ever order on machine mart again, suggest you check if Amazon or a decent e-commerce business has your product before you order either. Also I notice on this site they have a 1.8 star rating whereas on Trustpilot they have 4.4 apparently. Seems they have a way of boosting the good feedback on that site somehow, if it was all completely voluntary, the 2 different platforms wouldn't show such a massive average star difference.”

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY! AFTER READING MANY REVIEWS OF THIS COMPANY THE MD MR JOHN CLARKE SHOULD BE ASHAMED OF HIMSELF FOR ALLOWING HIS BUSINESS AND STAFF TO CARRY ON LIKE THIS. MY COMPANY BOUGHT A COMPRESSOR FROM MACHINEMART LAST WEEK AND ONCE IT WAS FITTED IT WAS DISCOVERED IT WAS FAULTY. THE ONLY WAY MACHINEMART WOULD LOOK AT IT IS IF WE RETURNED IT TO THEM FOR THEM TO LOOK AND DECIDE IF ITS FAULTY. THIS WOULD MEAN MY COMPANY BEING WITHOUT A COMPRESSOR BY THE SOUNDS OF IT MANY WEEKS FROM LOOKING AT OTHER REVIEWS, AND NOT BEING ABLE TO TRADE AS WE ARE A VEHICLE REPAIR GARAGE. EVEN THOUGH WE HAVE HAD A CLARKES COMPRESSOR FOR MANY YEARS I DO QUESTION THE BUILD QUALITY OF THE NEW ONES NONE OF THE TECHNICIAL STAFF SEEM TO HAVE ANY KNOWLEDGE AT ALL. IT COST NEARLY£1400 AND NOT ONE MEMBER OF STAFF HAS CALLED TO SEE IF OUR PROBLEM HAS BEEN RECTIFIED. THEIR CUSTOMER SERVICE IS ABSOLUTELY APPALLING, I THINK THE WORST I HAVE EVER EXPERIENCED. I'M AFRAID IT MUST COME FROM THE TOP. TO TREAT YOUR CUSTOMERS THE WAY THIS COMPANY DOES IS ABSOLUTELY DISGUSTING. I HAVE CONTACTED BBC WATCHDOG MAYBE MORE PEOPLE NEED TO AND TRY AND STOP THIS BEHAVIOUR, I THINK MR JOHN CLARKE NEEDS TO BE ACCOUNTABLE.”

Posted 3 years ago

“1 star is too genoriuos for this company. I bought a compressor which broke down within the years warranty period. Sent away for repair on the 19.10.20, we are now on 2.12.20 and still my compressor has not been returned. Around 3 weeks ago I was advised that my compressor had been lost and a new one would be immediately sent out, still no machine and just keep getting fobbed off! Spoken to 3 or 4 different customour support advisors who all have the same arrogant attitude and no apology for this ridiculous situation. I am not upto almost £1000 in hire of a machine whilst waiting for a replacement and this is increasing by the day. Over 6 weeks and counting for a broken product to be repaired during a warranty period simple isn't good enough”

Posted 3 years ago

“AVOID!!! For their Deal location: If I could give ZERO stars for this review I would. The customer service is nonexistent at this store. 'Manager' Ben needs to be retrained in how to speak to customers. He is presumptuous and frankly incompetent in this role. There is a correct and incorrect way to speak to a customer, and he needs to be trained in the correct manner. The other staff member, Rich, should also be retrained as he is just as discourteous. I will never buy from this store ever again, and I will never buy from Machine Mart due to their support of such audacious employees.”

Posted 3 years ago

“You discriminated against me. I am exempt from wearing a face covering. However, last Friday in your Exeter store, when I was collecting an order placed on the web, a member of your staff barked at me "have you a face covering?" I stated I was exempt; I wear a card stating so out of courtsey. Your staff member then prevented me entering the store beyond the front door and stated "we can't allow you to browse in the store then" This is in violation of the Disabilities Discrimination Act 2010. I was treated like a leper. Your attitude disgusts me. I shall never buy from you again and I will be reporting this to the relevant authorities.”

Posted 3 years ago

“Extremely rude customer service agent called me a liar because I said that the catalogue I was looking at didn't have a date on it but apparently they ALL have dates and I was being obstructive because I wouldn't tell him what it was when he was trying to help me(?). I sent him a copy of the front of the catalogue and am still waiting for an apology. What I was trying to sort out was that they sold us a sack barrow with an upgrade to the wheels but the upgraded wheels don't fit because they're too big, but it's apparently not down to the sales team to advise us of this when we are buying the products, it's down to us to be an expert in the products they sell so don't need any advice - apparently.. I also don't appreciate spending 13p per minute to be given abuse from someone who was supposed to be helping me. Seriously, steer clear you could be on a hiding to nothing.”

Posted 3 years ago

“Left a Clarke2.2kW Inverter Generator for repair on the 01/07/2020 and subsequent confirmations about its repair status wer, • It was out for repair. • With the engineer for repair. • Parts for the repair were enroute from Italy • (On one occasion the generator couldn’t be located) • beyond economical repair as a new inverter was needed. It took approx. 15 weeks for this to be repaired. Not the greatest service or customer care.”

Posted 3 years ago

“Ordered a petrol strimmer on the phone, paid extra for next day delivery only to find out 3 days later that the item was not in stock. It took 8 phone calls including being talked down to by one very rude man in customer services, 3 times I was promised a call back when they found out what was happening with my order which never happened and 2 weeks later I finally got a refund. Terrible company, I wish I'd read all the reviews on trust pilot before ordering as it seems they make a habit of taking money for items that aren't actually in stock. Will never consider buying from them again.”

Posted 3 years ago

“ordered a new welder payed for it on click and collect expecting to collect next day to be told i have to wait 8 or 9 days for them to phone me,have emailed them and phoned my local shop the guy pritty much laughed and said there nout he can do,email said i can have refund then ust go but from shop lol but that takes 3 days for refund its a absolute joke ,im going to go to shop with my print ouut recipt and see if there 1 in shop gonna have it on film lol see what there say when i take what i have payed for then its going all over social media”

Posted 3 years ago

“Purchased a couple of welding nosles from machinemart parts department item were 95 pence each postage was £23.30,the bloke wouldnt give me a price untill my credit card went through,there a ripoff so dont buy anythink from them.”

Posted 3 years ago

“A previous experience was reasonable although delivery was a bit slow. For this reason ordered 3 items together (Router,Table & Bits)To cut a long story short the only thing to arrive eventually was the router and this had a minor item damaged in the box. After numerous phone calls to customer services I had still not received the outstanding items so asked for a refund. My original order was made on June 8. I still await my full refund today(30 Aug). Customer services seem to lie habitually and complaining e mails go unacknowledged and unanswered. I would never use this company again but would recommend them to someone I didn't like.”

Posted 3 years ago

“Brought a 24v Clarke booster pack, stopped holding charge after a months use so decided t take it back to the shop, they said the inspection would take 2 weeks and it didn’t only when the rang after a month they said there would be a charge of £180 because the battery’s were no good. This apparently ain’t covered under warranty and they still want to charge me???? Please don’t shop at machine mart hay mills (Birmingham) it’s an absolute nightmare. I also rang customer services to make a complaint and was spoken to by Micheal wilkinson, he was nothing but rude, very unprofessional and mocked the fact I’m dyslectic. Disappointed with this horrible horrible company”

Posted 3 years ago

“I sent my Machine Mart low level alloy car jack into my local shop for repair to the cylinder and piston. They charged me £24 to send it to their repair centre for "assessment", where they kept it for four weeks before phoning me to say that the repair would cost £135 - whilst they could sell me a brand new matching model for £115. I declined. This seems something of a sales exercise rather than carrying out repairs - at least in my case. Very disappointed. I plan to retrieve it, buy the parts and do it myself - since they can repair it they obviously have the necessary parts. Is their behaviour over repairs commonplace?”

Posted 3 years ago

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Machine Mart is rated 1.8 based on 247 reviews