Machine Mart Reviews

Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.75

1.8 Rating 247 Reviews

19 %

of reviewers recommend Machine Mart

Company Reviews

Questions

Metrics

1.8

Based on 247 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Machine Mart 1 star review on 5th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top notch delivery”

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Posted 6 years ago

“I bought a Clarke inverter generator and theirs was the lowest price I'd seen. I also had the option of picking it up myself from one of their stores, rather than having it delivered.”

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Posted 6 years ago

“Good quality products for the enthusiast with especially good prices when they have a VAT free event!”

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Posted 6 years ago

“Every now and then Machine Mart provide a VAT free offer on some of their products.This has enabled me to buy some wood working tools and machinery saving me a number of pounds that just go to the government.”

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Posted 6 years ago

“I needed an output regulator for my Rebel Air 30 Compressor. Rang Parts Department with Part No. and ordered on line. Item arrived in post next day. The new part had been modified and was certainly manufactured to a higher specification than the original part that had failed.”

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Posted 6 years ago

“Very helpful staff in store (Southampton) who followed up with answers to technical questions on products as promised. Ordering was simple and delivery quick and on time.”

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Posted 6 years ago

“""Lewis @ Leyton 5*”

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Posted 6 years ago

“Their selection of products is great - huge choice, and well-presented that one can see in advance (as opposed to the catalogue / Argos / Screwfix / Toolstation -style of shopping) - here's an actual store with goods displayed on shelves that can be browsed to see exactly what's what and what's best for the job. Staff are incredibly well-informed & helpful when (/if) they're needed - there if you need them, but not pushy / in your face if you don't. Their levels of customer service and product knowledge is well above standard, and the products are varied for whether you are an infrequent / DIY user, or a day-to-day high intensity professional. Everything's very good quality, and represents excellent value for money for the particular type, ie. amateur / professional buyer. It's my absolute and number one 'go-to' shop of choice for all my tools, definitely!”

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Posted 6 years ago

“I ordered a 3-foot long breaker bar with a 1/2" drive to undo an extremely tight, Locktite-secured pivot stub on a classic motorcycle. This extremely robust and nicely finished item arrived the next day - and the job was done with no fuss. Brilliant service from these chaps, as always. D Lyons, Kingston, Surrey”

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Posted 6 years ago

“Product and service received was excellent”

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Posted 6 years ago

“They delivered my purchase three days earlier than expected which suited me much more than the original date promised.”

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Posted 6 years ago

“large amount of stuff in stock..Open 7 days.Good range of stuff from cheap DIY to good quality kit.”

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Posted 6 years ago

“buy suppling the correct goods quickly and efficiently”

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Posted 6 years ago

“Customer service is always amazing, smiling employees and always happy to help with knowledge of their products! Great range of tools, and all at really reasonable prices!”

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Posted 6 years ago

“Promote Dave. He knows how to satisfy a man.”

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Posted 7 years ago

“dave was extremely helpful when purchasing my lawn mower. would highly recommend. do not listen to other reviews”

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Posted 7 years ago

“Dave made me so happy.”

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Posted 7 years ago

“Visited Grimsby branch today, Dave was so helpful. Brought heavy log burner and other items to our car. Great friendly helpful service.”

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Posted 7 years ago

“I am always impressed by the service Machine Mart provide. The chaps in the shop in Carlisle are spot on. I have bought many items over the years and been happy with them. The one exception to that is a Keilder cordless drill which is utterly gutless. It's screw driving ability is poor and I regret buying it. It can't even unscrew screws that have been driven in with it. It looks the part and feels it too and has a brushless motor but it is sadly lacking. I'm now at a loss as how best to use it since it's not capable of basic tasks. The model is KWT-001 (18v). I have learnt my lesson - you get what you pay for. That said, in my experience, Clarke tools are superb and represent excellent value.”

Machine Mart 5 star review on 13th July 2016

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Posted 7 years ago

“Good prices for the product I wanted. It took quite a while to be delivered to the store for pick up, but this was no problem for me. I was informed by email and a phone call when the item had arrived. However, it was the wrong item. I phoned the store for advice. They told me to contact customer services. I did so online asking if they could collect the wrong item and send me the right item. The next morning I received a phone call, then an email, saying the correct item had been dispatched. It arrived the next day, and I was told I could keep the incorrect item,for which I had paid £5.99. I am very impressed with their customer service and would have given 5 stars if the correct item had been delivered in the first place.”

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Posted 5 years ago

Machine Mart is rated 1.8 based on 247 reviews