Machine Mart Reviews

Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.75

1.8 Rating 247 Reviews

19 %

of reviewers recommend Machine Mart

Company Reviews

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Metrics

1.8

Based on 247 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Machine Mart 1 star review on 5th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service with lots of product choice.”

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Posted 6 years ago

“The order was placed without hassle, and promptly dispatched to the post office of my choice, which is a great option for people who lead busy lives and always out and about. Just a shame that Parcel Force let the side down by delaying the delivery.”

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Posted 6 years ago

“good range of products at very good prices”

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Posted 6 years ago

“I needed some trestles for some jobs I'm in the process of carrying out,machine mart had the item's I required and at very reasonable prices.”

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Posted 6 years ago

“Bought a wood burner. Good product but expensive delivery charge and the driver only drops a heavy pallet at the pavement edge, so if you don't have any help to carry a large item you're pretty stuffed.”

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Posted 6 years ago

“Ask for discount. Not avaible but gave free delivery saving £37.50.”

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Posted 6 years ago

“Ask for discount. Not avaible but gave free delivery saving £37.50.”

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Posted 6 years ago

“Machine mart Edmonton extremely friendly staff really helpfull would go there over toolstation any day lol”

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Posted 3 years ago

“Pleased with the vacuum bags and the ignition timing light. Delivery very poor took ten days to arrive”

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Posted 5 years ago

“bought an expensive Clarke High Frequency Automatic Battery Charger back in 2015. It failed within 12 months, after very light occasional use. The Store wouldn't replace - said they would need to send to an engineer. So weeks later I get a call saying it was broken (yes I knew that) and they would replace it. Great but another 40 mile round trip and more time wasted. And guess what the replacement just went wrong after occasional and light use. No chance now for a replacement or refund as its over 12 months since the last debacle. I may as well have bought a cheap one from ebay!”

Helpful Report

Posted 6 years ago

“Phoned Machine regards problem with my Clark mig welder, suspect print board fault, after discussion with chap at in repairs, asked if I could bring it to shop, can he check it, if faulty have replacement, he said got to get OK from manager first, came down to shop after parking 2 Streets away, manager said he could not check it, then ask why assistant agreed for me bring it here, assistant denied he had told me that, now got to bring welder to shop to have it repaired, at £24 for an estimate, then replaced print board cost £58.78p, by them, now why do they charge £20+vat, to estimate a repair, if they carry out repair there, a garage does not charge to estimate a car repair, if they get the job, so why does machine mark, total cost £82. 78p”

Helpful Report

Posted 7 years ago

“I brought a bosh pressure washer, top of the range, it cost £598, I wanted the very best, and took the advice given me in the shop, but unfortunately the pressure washer was fullty, it just kept stopping for no reason, no problem I thought, just take it back and get a refund. how wong I was,... I was offered an exchange ,but when I got them to test it before I went ahead it was fullty too, so just wanted my money back, never have I had so much trouble in getting a refund. They said that because I wanted a refund thay would have to send it away for testing. and I will have to wait for the outcome, I was amazed, so because it was fullty, (and the other one on there shelf ) thay where going to make me wait for my refund. I told them that I will never buy from them again, and left the shop. before I got to the top of the road, they phoned me and said come back ,because they have decided to now give me my refund. what an absolute nightmare. I must say that the staff where very polite and apologise, saying that it was head office . and there hand's where tide. Even though thay phoned them while I was in the shop, it was only decided after I refused an exchange and left the shop,I could have my money back, I think that this is a way of forcing a customer to buy goods that thay don't want, Please be aware. .....”

Helpful Report

Posted 7 years ago

“very poor service and very poor spare parts service, I have had a order in for almost a year, I will never buy from them again”

Helpful Report

Posted 3 weeks ago

“customer service is none existent sent wrong parts was told to send them back with my old parts as reference phoning them for four week was told all sorts bull they lost my parts so can not make my own gaskets now i have a compressor that is scrap i am 64 years of age disabled and i have never been treated like this”

Helpful Report

Posted 3 months ago

“The managing director of this company should get rid of all the rude and unhelpful staff and employ people that actually want to help and not play it like a game and fob you off with excuse after excuse. A very long story but have been lied to on many occasions, service has been poor from the get go and when I asked if I could speak with management, I was told rather rudely, no and the more people that get involved, the more chance of things going wrong. I was told to send an email as not possible to speak on the phone. I am still awaiting a phone call from said member of staff who is too frightened to admit their mistakes and actually speak to their customer. How this company exists treating customers like they do is beyond me. Avoid if you can!”

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Posted 5 months ago

“The staff don't care about the product or service and repair if a product is not working properly and don't oner the product guarantees on them as you are the retailer you sort it out and not tell the customer to ring the manufacturer up to sort out the problem I am sill waiting for you to ring me about my draper gtp34 petrol bushcutter gard for the last three weeks”

Helpful Report

Posted 7 months ago

“There is no customer service! They are people answering your calls who do not care about the company losing customers and seem to only be employed to prove you wrong and argue with you, they are condescending and rude. Please don’t order from here or buy from the shop if you expect any kind of after sales care or a refund if a part breaks. Also do not believe them when they say it is a consumable part so it’s not under warranty, call citizens advice and they will tell you that your rights aren’t effected under the sale of goods an services act 2015 and you are able to get a refund. They will try and fob you off. We will never shop there again. Poor products that break easily. Poor people skills. And disgusting attitude towards paying customers.”

Helpful Report

Posted 10 months ago

“Customer service is appalling Customer service is appalling. I bought a strimmer and it fell apart less than an hour on the grass. Was told that it was my fault and i would have to pay £75 to have it fixed. Michael from customer services should not be employed to work in his position. He treated my call as a game of who can win and thought it was amusing to talk to me in a condescending manner. Other reviews have said the same about him. Eventually after seeking advice from citizens advice bureau and emailing their head office I was given a new strimmer as a ‘goodwill gesture’ which they made sure that I knew they were doing me a favour by lecturing me when I picked it up from the shop. I will never shop there again. The whole situation was stressful and has taken 3 weeks to sort out. They will do anything not to refund you and will make you feel like you’re lying.”

Helpful Report

Posted 10 months ago

“Warning do not order to be delivered Warning do not order to be delivered Ordered and had to have delivered to a post office, however on collection the box was absolutly battered and when opening up found that 3 of the main boards for the workbench had damge to the corners, I needed this for the Easter weekend, all I got was they can collect and replace but cant do in time even though its still 3 days before the weekend, Ive bought many items over the years, but never will use again Date of experience: 04 April 2023”

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Posted 1 year ago

“I purchased a generator from Wolverhampton branch yesterday. I have been buying from the Wolverhampton branch for around 12 years and up to yesterday I have always been pleased with the service, however the salesman yesterday was arrogant and asked me what I intended to plug into the generator, I stated it was a back up for my home in case of power cuts, salesman stated that unless I knew what I was doing I could damage my home electrics and the generator. I explained that I had taken advice from a qualified electrician and I am confident that the 3 KVA would be OK. Salesman stated that he had problems with customers who do not know what they are doing !!! He waited until I paid and then said that if I had any problems with the generator they would have to have it checked by an engineer before anything could be done as customers do stupid things like putting diesel in petrol generators etc. The first salesman I approached when I arrived could not deal with me as he had been busy texting on his phone. I will not be rushing back, ( only hope I do not have a problem with the generator). This company appears to have forgotten what customers or service are !!! Most of all I found the salesman to be patronising and he assumed I did not know what I was doing. Ken Smith FIoR”

Helpful Report

Posted 1 year ago

Machine Mart is rated 1.8 based on 247 reviews