Magazines Direct Reviews

1.10 Rating 156 Reviews
2 %
of reviewers recommend Magazines Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Telephone
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About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

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0844 848 0848



Rockwood House, Perrymount Road

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Anonymous  // 01/01/2019
They charged me double my initial purchase and never got back to me after dozens of emails. Avoid at all costs
Posted 6 months ago
Two Direct Debits taken from bank account in September instead of 1. After a 40 minute wait I spoke to a call centre employee who said refund will take 3 or 4 days. Rang again two weeks later (50 min wait) , was told refund will take up to 14 days. Now after almost a month of waiting still no refund. Do not have any dealings with this cowboy outfit as they are obviously totally incompetent. Emails to them elicit a automated reply that they are busy upgrading their systems , pure excreta as they are still sending daily emails trying for new subscriptions , a con !
Posted 6 months ago
Taken money unlawfully - not renewed any subscription
Posted 6 months ago
Took out a subscription for Photoplus mag via issue 170.Issue 171 arrived OK 2 days before it was due in the shops.HOWEVER there was an offer of a Vanguard camera bag that was supposed to arrive with the mag.E mails generate the standard we're upgrading our subscription network etc.Phone calls generste the" we're escalating this issue " Nothing happens.Still no bag.Not good enough.Am considering stopping my direct debit at this rate!!
Posted 6 months ago
I cancelled my direct debit for some magazines. They were for mum, who died of covid. Without authority, they just set up a new direct debit! This company is awful - don’t give them your details.
Posted 6 months ago
Absolutely appalling customer service. It took me over half an hour to get through to someone in a call centre in India who was unable to help me. They promised someone would call or email me within 24 hours. They didn’t. I emailed them 48 hours later. Still no response two weeks later! I took out a subscription for a weekly magazine in June and since then I’ve received fewer than half the magazines I should’ve done and have had to call them three times. Shocking!
Posted 6 months ago
Yay Just discovered this page.Absolutely astounded by the volume and nature of complaints.I thought my experience might be unique.Obviously not. I took out a subscription for a magazine in March for £1.00 per month for an introductory period of 6 months.After 5 months I found that my bank account had been debted for £34.99 .I immediately contacted magazines direct and was advised that a refund had been credited to my bank account.Contrary to what I had been told this did not happen. Since then I must have contacted magazines direct at least a dozen times by email and continually received an automated response saying we are currently upgrading our customer services department and will get back to you shortly.After two months I have still not received any refund. I don’t think I have ever come across a company that behaves in such a shoddy,cheap,unprofessional and dishonest manner. It is hard to believe that magazines direct is part of Future plc a FTSE 250 Company.Some future!!As a public listed company Future plc must ensure proper corporate governance of all its constituent parts. The way magazine direct is behaving suggests a company in trouble.It obviously needs investigation and I am will be asking Trading Standards to look into how this company is currently operating.I have also contacted the consumer journalists of a number of national newspapers suggesting that this company is worth investigating. I would suggest that all customers of magazines direct who have experienced an appalling standard of service do the same.This Company must not be allowed to get away with this continual scandalous treatment of customers.
Posted 6 months ago
Subscription paid 24 July by PayPal. I have not yet received a magazine. Was told subscription would start with Oct issue to be sent out in Sept. Multiple phone calls made have been told subscription suspended ( never started!) as payment from PayPal not received. One of their so called customer service reps called Sam told me not to make a fuss over £36.99 Disgraceful attitude. Have email from PayPal confirming payment made to this company in July. Have sent emails, never received a reply. Avoid this appalling company at all costs. Might as well burn your money. If I could give zero stars I would.
Posted 6 months ago
THOUGH I HAD GOOD NEWS FROM THESE - BUT THEY LIE AGAIN After chasing these people for three weeks I eventually get a PROMISE that my subscription had been 'mislaid' but will actually start on a given (very late) date and would have a complimentary multiple issue extension. Their website showed my account with this subscription appearing with an end date inlcuding that extension..... ONE WEEK LATER I get a email telling me that the very first missing copy was sent (LIE !) and 'lost in the post' for which they are not responsible and my subscription would be extended by ONE WEEK from it original end date. As I have already 'LOST' more then the one copy it means my one year subscription have been well and truly shortened ! ! Now I check the website, my account and subscription has disappeared. I really wish I had checked review site or their facebook page (full of complaints) before I ordered my subscription from them. DO NOT USE THIS COMPANY ! ! ! ! ! A trip to the local newsagent, even in the worst weather, will be a pleasurable experience. ONE STAR IS WAY TOO GOOD FOR THIS
Posted 6 months ago
ordered over three months ago, still nothing. No customer service to speak of. Dreadful company - God knows when I'll get a refund.
Posted 6 months ago
Utter rubbish service !!!! ...very disappointed with this service! How can you take out a magazine subscription in September and find out it'll take 4 months before your first magazine is going to arrive? Now spending weeks trying to get my refund....DONT USE THIS COMPANY!
Posted 6 months ago
Absolutely dreadful service. Never received some of my magazines, no response back to resolve the issue. Have now been promised a refund which I still haven't received a whole month on! Going to make a complaint to Living Etc about the company. Don't buy from them! Shocking.
Posted 6 months ago
Absolute joke regarding account queries. Every email creates an automated response that goes nowhere. Pathetic.
Posted 6 months ago
I placed my orders for ImagineFX at the end of august. Quick confirmation and expected arrival date. I am still yet to receive them. Customer service is terrible - they do not reply to emails, I have provided all the information necessary, receipts and proof of payment. I call over the phone and they just say they cannot find my orders, I send the information again and no reply. It feels like and endless loop that will never be resolved. I. want to raise a PayPal dispute and get my money back, but I also want the issues. It's a shame, MyFavouriteMagazines who distributed the magazine before had perfect service, they have now been bought by Magazines direct and you cannot even call it a service!
Posted 6 months ago
Placed an order with Magazines Direct for Ideal Home in July 2020. I received a confirmation that September issue would start. No magazines received yet. Used complaint process. Only form letter responses. I can't even cancel to get a refund. Ideal Home should end their advertising with this company. Deplorable service. If I could give minus 10 I would.
Posted 6 months ago
Complete radio silence regarding my order for 2 months, not even a confirmation email - myself and many others were ignored, hung up on or left on eternal hold by the awful customer service, only to be emailed today that they oversold the magazine I ordered (despite me being most likely one of the first to order) and that they cancelled my order. Mindblowingly bad.
Posted 7 months ago
Posted 7 months ago
I ordered a 12 month subscription to Homes & Gardens on 27th May 2020 and more than 4 months later I am still waiting for my magazines. The customer service is shocking. The best you get is an excuse and told to be patient. The helpline goes to a recorded message that puts you on hold for 20 minutes and then tells you to call back later as it cuts you off. Based on my experience I would recommend buying magazines from the shops not from Magazines Direct. I have given them 1 star as that is the lowest but they don't even warrant that. Other reviewers seem to agree. AVOID .
Posted 7 months ago
Did not get my order. Customer service never replies and never gives me my money back. In the middle of using paypal refund
Posted 7 months ago
How can this company still be trading when there are so many complaints. I’ve never heard of them, yet 2 direct debits of £1 each (separate numbers) came out of my account recently. How on earth did they get my details ?? Why are they allowed still to carry on with this. It’s appalling
Posted 7 months ago
Magazines Direct is rated 1.10 based on 156 reviews