Mahones Wallpaper Shop Reviews

Name: Mahones Wallpaper Shop
Address: 3203 Forest Brook Rd, Lynchburg
Rating: 4.74

4.7 Rating 1,173 Reviews

93 %

of reviewers recommend Mahones Wallpaper Shop

Phone:

4344269371

Email:

mahoneswallpapershop@gmail.com

Location:

3203 Forest Brook Rd
Lynchburg
24501

Mahones Wallpaper Shop 5 star review on 21st July 2025

140

Anonymous

Anonymous // 01/01/2019

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“I ordered a length of fabric & paid for it, and was only told after I paid that the fabric was on back order for 8 weeks. Pretty poor service. Can’t say if the item was on time or whether it was damaged because I’m still waiting for it.”

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Posted 2 years ago

I'm so sorry for any inconvenience this has caused. Unfortunately, we don't stock any materials here in our showroom so sometimes we find out something is out of stock after we get an order for it. We always email our customers right away to let them know about any stock issues and ask if they would like to continue to wait or cancel the order and receive a refund. It looks like you agreed to wait for this backorder instead of canceling. We hope the stock for your order arrives soon!

Posted 2 years ago

“My order placed beginning of September 2022 and didn’t hear back so I called and was told my items back order and will be available by end of September !!!first week of October I called again asking what is the updates no emails or communications as my items should be back in stock and should be shipped as I am expecting per your information the customer service then informed me that my items were available per manufacturer but the order was not placed the whole time although I was charged when I placed the order beginning of September !!!!!! Then she told me I will follow up with the manufacture and send you email , I received email on 10/06/22 telling me you should receive your items in 2 weeks and sorry for missing your order ,…. Whatever. On October 17th/22 I called asking where is the tracking number or when I am receiving wor who is delivering it or any information and the answer was it will take 2 weeks (again) no reason ???? And that she will check with the manufacture again and will reply me and again as the moment I am writing this review I didn’t hear anything . Disappointing experience not happy with them .”

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Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

“Great options. Great quality! Would buy again.”

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Posted 2 years ago

“Received wallpaper but haven't installed it yet. Will return comments later.”

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Posted 2 years ago

“Easy to use website. Great customer service. Found the fabric I needed, yea!”

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Posted 2 years ago

Thank you for your review, Pamela! We appreciate your kind words.

Posted 2 years ago

“The wallpaper has a vivid color. We haven’t put it on our bedroom wall yet but we’re sure it will be beautiful once it goes up.”

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Posted 2 years ago

Thank you for your review, George! Please reach out if you have any questions about installation.

Posted 2 years ago

“Excellent, fast service with great pricing!”

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Posted 2 years ago

Thank you so much for your review! Please reach out if there is anything else we can help you with.

Posted 2 years ago

“Very timely shipment. The item came as described. Very please with my purchase.”

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Posted 2 years ago

Thank you so much for your review! Please reach out if there is anything else we can help you with.

Posted 2 years ago

“Great selection and service. Ordered on line and received in a very timely manner.”

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Posted 2 years ago

Thank you for your review! Please reach out if there is anything else you need.

Posted 2 years ago

“Great prices, customer service”

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Posted 2 years ago

Thank you for your review! Please reach out if there is anything else you need.

Posted 2 years ago

“I placed my order on 8/17 and still have not received my order”

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Posted 2 years ago

Hi, Cynthia! It looks like we had been in communication with you (as recently as yesterday morning) in regards to your order being lost by FedEx and we were working on getting a replacement sent out. We are just waiting on that new tracking for you and that will be emailed to you as soon as we receive it from Thibaut.

Posted 2 years ago

“I placed an order for wallpaper on 5/31/22 and received a confirmation email stating "If we experience any problems with your order we will notify you by email". The payment on my credit card was processed the same day. By 6/14/22, I had not received any further communication from Mahones, so I called to check on the status of my order. I was then informed that the wallpaper I ordered was on backorder with a due date of 6/24/22. On 7/7/22, I again called Mahones as I had not yet received the wallpaper nor had I received any follow-up from Mahones on the status. I was told that the backorder date had been pushed out to 8/6/22. I asked if they would notify me in the future of further delays and was told that I would not be notified, but that I could call them again. I considered canceling my order at the time, but decided to continue waiting because I did not need the paper right away. I called again on 9/13/22. I explained the situation to the Rep and told her that I wished to cancel my order and have the charge credited back to my credit card. The Rep looked up my order and told me that I could not cancel the order because it was scheduled to be delivered that very day. The order was delivered later that day. This review is not about the physical wallpaper, but instead about the lack of customer follow-up/service. When a company states that they will contact you if a problem with an order, I would expect that to include being notified of backorders especially given that they had already charged my credit card for payment. Due to the poor customer service I received, I am giving Mahone's a 2-star rating.”

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Posted 2 years ago

Hi, Donna! I'm so sorry about the delays on your order. We order everything straight from our manufactures so, Unfortunately, we don't always get updates from them if a backorder is changed or expected to arrive late unless we call to check on it. Backorders are never guaranteed and can come in early, but could also come in late which these days is, unfortunately, more common. We're glad your wallpaper arrived and we hope you enjoy it!

Posted 2 years ago

“Had great service and was super happy with the wallpaper!”

Mahones Wallpaper Shop 5 star review on 14th September 2022

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Posted 2 years ago

Thank you so much for sharing, Kathleen! We love seeing how projects turn out!

Posted 2 years ago

“Our powder room looks stunning with its new wallpaper.”

Mahones Wallpaper Shop 5 star review on 8th September 2022

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Posted 2 years ago

That is stunning! Thanks for the picture.

Posted 2 years ago

“It was so easy to shop for and order the wallpaper I wanted. It arrived very quickly and was packaged well. The prices are very reasonable. I have recommended Mahones to several people and look forward to shopping with Mahones in the future.”

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Posted 2 years ago

“Prices are good, delivery is quick. Packaging is okay, not great, and interactions with the store are somewhat abrupt. Perhaps remember that most customers do not deal in wallpaper all the time; we purchase once for a specific purpose or only occasionally. If I am comparing two websites that price "rolls" it needs to be VERY clear that one is offering the physical item, whereas you are pricing the number of standardized "rolls" provided as "continuous rolls" provided in a "bolt" (and by the way, a "bolt" is a roll for the rest of us idiots who don't deal in wallpaper ...).”

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Posted 2 years ago

“I have ordered samples twice and they came in a timely manner. I have yet to make a decision on my wallpaper but Mahones’ prices seem best.”

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Posted 2 years ago

“Very good service. Product correct. In good condition, on time. Very pleased”

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Posted 2 years ago

“There was a mix-up in the number of double rolls by Sanderson. Mahone's did its' best to rectify the matter. Mahone's was diligent in responding to my e-mails and my calls.”

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Posted 2 years ago

Mahones Wallpaper Shop is rated 4.7 based on 1,173 reviews