“Almost impossible to get through on the phone to resolve problems with my credit card. This morning the service is unavailable, this, after answering many automated questions. Service very mixed when you do eventually manage to speak to someone. Allow at least an hour for your phone call. Will be cancelling this card.”
“I tried to pay for an online purchase this evening (car tax) using my M&S MasterCard and the transaction was not authenticated. I have had this on the odd occasion before due to security reasons, but what surprised me was the fact that you can no longer speak to anybody by telephone after 8.00 pm. So basically it means you are stuffed for example if you are trying to pay for fuel or a hotel bill somewhere after that time and something blocks your transaction. Fortunately my Santander MasterCard was successful. Be warned!”
“They didn't. Tried phoning and after entering all security questions and holding for 15 minutes I was asked again for my security details.
Went to register for an online account and despite having a credit card with them they asked so many questions I gave up.”
“I have just called the helpline as I was having trouble logging on. The gentleman was very helpful and I was told that this was unlocked and I need to order a pass code. 45 mins later and another call I am still no further forward. Unfortunately these call centres are abroad and it is often difficult for them to understand me and me to understand them. The problem is still not sorted.”
“Wholly dreadful at the moment. Wait until you see at least an average of 4 star reviews. It's so awful trying to bank online without a physical pass key because you need a physical pass key just to sign in. The telephone help line is not always on UK land, which means British people are not employed to serve British customers. I tried Switching to Halifax out of frustration with M&S. Dreadful, stay clear until you hear things have improved.”
“Unauthorised transaction couldn’t speak to anyone but an overseas call centre - that person told us someone would return our call in 3 to 5 days. Tried doing through the app but have to fill out lengthy forms. We have other credit cards with other banks and this is dealt with effortlessly.”
“If you try to pay your credit card or anything else using Google chrome browser on the M&S Bank site you may have a problem. There is a problem that the payment doesn't go through but the initial transaction says it did you then incur costs M&S Bank knows there is a problem but they don't tell there customers so you pay late fees etc and they make more money. That's dishonest but when you complain they try not to raise it as one there is something up with this bank.!!!!!”
“Had a minor problem getting a new debit card to work 2 of M&S Banks wonderful staff Angela and Isabella have been so helpful and have no rectified this excellent customer service wood definitely recommend using M&S bank”
“Had a small problem with getting a new debit card working and the internet banking staff Angela and Isabella have been absolutely magnificent trying to rectify the problem which has now been done, I can't rate them highly enough and would have no hesitation in recommending anyone to bank with Marks and Spencer bank”
“Massive thumbs down will be changing my bank as soon as poss, trying to set up a payment to someone is a nightmare , I've given it a go and it's not working , everytime it doesn't work, one star only thats so I could write this review, they used to have this little calculator thing then moved to security via your phone , it just doesn't work , I'm looking to move else where”
“We used M&S credit card for Flybe flights as added protection in December. Flybe went into administration at the beginning of March. We immediately requested a refund as goods not received, it is now the 1st of June and M&S are still being difficult and obstructive about issuing one.”
“The new system of logging on to access my marks and spencer account card is totally user unfriendly. Once again I have tried six times so far this morning to access my account via my lap top. Third time I actually managed to access my account but before i could make a payment it crashed. Now a further three attempts and after inputting my (correct!)user name and pressing continue each time it doesn't take me through to the pin code request section. Sort this blip out soon. It can'tbe only me having problems. I don't have time to waste like this and No! I do not want to add the app to my phone !”
“For the third or fourth time I have received a payment default notice from M&S Bank together with all the usual threats about my creditworthiness when the payment had already been made.
What normally happens is that instead of trying to identifying the payment, I am told that I have to provide proof that the payment was made. Its not on. M&S Bank is the only one that this happens with and even when you give them proof, their attitude is that they don't believe the information given. I just want my penalty payment and the interest charged, refunded.”
“To my horror, I've just received my 'Auto-Renewal' Car Insurance from M&S. I quickly checked on a comparison site and found I could get the same cover with another Defacto 5 star high-profile provider for over £200 less (40% Saving)!
It's just taken me 15 mins to cancel the 'Auto-Renewal' with M&S, as naturally I was deemed to be a low priority on their telephone menu system.
Loyalty to existing customers is no longer an M&S value seemingly!”
“Not happy as they
could not give me cover on my medical history when I updated info. My age did not help but was not aware of this in the first instance.”
