“I can't get into my account even though I've asked for a biometric set up. When it asks me to generate a new code there is nowhere to enter the new number and the old code stops working. The only way I can get it work is to delete the app and reinstall it -then it works once and then starts with all the problems again. Very frustrating.”
“Tried to get my account reset after being locked out. Gave all my correct security answers but was told I had failed the security test. The call was terminated by the customer service. I still cannot get access to my account zI have therefore ceased using the credit card and now changed banks.”
“Have tried and failed several times to download the banking app. I now don't seem to be able to shop online as I am being told to log onto my banking app for security before payment will go through. Plenty other credit cards around. I'll be getting a different one.”
“Credit card cloned six weeks ago. New card received told I could use same pin, no I couldn’t. Call yesterday card been hacked again. Why oh why do they use Indian call centres when you can’t understand a word that is being said.
Tried to pay off balance online , not possible.
They can ring me if they want their cash.
Refused their new credit card. Rotten service,”
“I have gone round in circles trying to navigate the online banking app. After pressing button after button I finally got through to a helpful operative. After an hour of trying to sort it out, I gave up. I don't have this problem with any other online account and I'm quite computer literate. Your software writers should be given notice. All I wanted to do was transfer a large balance to my M&S account as per the letter M&S sent.”
“Even though we sent POA because my nan was in the late stages of vascular dementia and in a care home.
We still received letters demanding monthly account fee.
Dispite MANY phone calls as well theyr were asking to speak to my nan.
What did you not get M&S ?????
Even now they are still sending letters demanding payment.
My nan is dead now
Do you want me to dig her up????
SHAME ON YOU!!!!!”
“Unable to access online credit card account. Security is so good that to circumnavigate telephone system requires lightning reactions, speed typing, and patience of a saint. Two telephone operatives promised that my account had been reset and all would be ok….it was not. Third try and an ill mannered, ill trained operative disconnected the phone link. Three weeks frustration and still no access.”
“I wish there is a zero star. I can’t even complete a loan application as the drop down menu does not work. It freezes at title and other information requested. Very frustrating.😡
Poor app bye bye M&S”
“Trying to pay of loan at the moment and been waiting 45 minutes so far, not happy and would not recommend to people if this is how they treat there customers”
“The worst banking app ever. When I generate a new code there is nowhere to enter the new number and the old code stops working. Have spoken to customer services each time it happened as I am always being locked out. The only way I can get it work is to delete the app and reinstall it - absolutely rediculous. I've been a customer for over 20 years and am now for the first time seriously considering giving it up, which is a shame as I do like the points!”
“Absolute appalling service, totally and utterly customer unfriendly. Took nearly one hour to complete application and when the person actually sent the email confirming this again I could not register as came up with issue I contacted them about.
This seriously need sorting out as if this a taste of what is to come they are going to lose many customers.”
“Well this is first of two very different reviews. We opened our joint account with M&S Bank about two years ago. The lovely service assistant, Janet, was really helpful and could not do enough to help us. We spent an entertaining two hours in the Merry Hill store while she explained the details of their banking service, opened up our new account and managed our internet access set up. This was all in middle of a heatwave. I have to say the M&S bank assistants all deserve five star reviews. I hope they have found new positions now all of the in store banking has been closed.”
“Seem to be having similar issues as other people. Trying to register for internet banking and the process gets stuck half way through and qn error message. Helpline and live chat useless. Avoid the good credit card balance transfer. Lucky for me I haven't transferred the balance yet.”
“UNABLE TO SPEAK TO A UK CALL CENTRE. ALL CALLS DIVERTED TO FAR EAST. THE PHONE CONNECTIONS ARE POOR AND IT IS HARD TO UNDERSTAND THE OPERATORS. STAY AWAY!!!!”
“Extremely poor helpline - I would guess it is in India from the very hard to understand accents - have had to call several times about credit card over the years and service has never been acceptable. This last time was trying to get help with registering for internet banking - obscure msg from web page and poor helpline communication let this company down.”
“Awful online banking app. Dated & Clunky. They give you a tiny little battery device with tiny fonts and buttons - the thing cannot be used on a desk because it flips over when you press a button!! Useless.
I have Nationwide and Lloyds accounts, both have excellent web apps and the battery devices they provide are sturdy, and easy to use. No surprise M&S Bank is closing”
