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Mazuma Mobile Reviews

4.2 Rating 2,007 Reviews

80 %

of reviewers recommend Mazuma Mobile

Company Reviews

4.2

Based on 2,007 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma Mobile are UK’s favourite mobile phone recycling website.
We re-home, on average, 150,000 mobiles per month - we're one of the leading mobile phone REUSE specialists in Europe and have already paid out over £68 million to 100’s of 1000’s of happy

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 26th August 2022

Mazuma Mobile 1 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast service, Thankyou very much”

Posted 3 years ago

Good morning Nicole, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Delay in receiving cheque. Review email came two days before the cheque.”

Posted 3 years ago

Good morning, Thank you for your review. We apologise for any delay you may have had receiving your cheque. I can see this was dispatched the day we processed your order. We are aware of some small delays within the postal system. We are glad to hear that you have received it. Kind regards Mazuma

Posted 3 years ago

“Great service and fast payment to account.”

Posted 3 years ago

Good morning Jennifer, Thank you for choosing Mazuma Mobile. We really appreciate your four-star review. Kind regards Mazuma

Posted 3 years ago

“Good service. Phone collection arranged quickly and received an email the next day to say my phone had arrived and would be checked. It says if they receive before 2pm payment is made same day but it was the day after for me. Still quick service and would use again.”

Posted 3 years ago

Good morning Sophie, Thank you for your review! We are pleased to hear that you received a great service when selling your device to us. We apologies for any delay you may have experienced, this is due to the new iPhone launch recently. We do advise on our website that this doesn't apply for events outside of our control. We apologise if you were affected by this, We hope that you will use us again in the future. Kind regards Mazuma

Posted 3 years ago

“Only disappointment was £5 got for a brand new I phone water damaged ....when the screen is worth ?”

Posted 3 years ago

Good afternoon Cheryl, Thank you for your review, We appreciate your comments. Unfortunately, we would not pay full price for a water damaged device, this would need to be repaired. Kind regards Mazuma

Posted 3 years ago

“Competitive price offered. Posting bag delivered promptly. Kept informed at every stage. Cheque dispatched on same day as they received the item. Would recommend.”

Posted 3 years ago

Good afternoon, Thank you for the review. We really appreciate the positive comments and the recommendation, Kind regards Mazuma

Posted 3 years ago

“Fast and efficient service.”

Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Package envelope came a little late as the website said in 24 hours I would recieve it but overall good service”

Posted 3 years ago

Good afternoon Lauren, Thank you for your review, Within the email, it does state that it will be dispatched within 24 hours, we apologise if this did not arrive with you within this time frame as we do state to allow up to 5 working days, We are glad to hear you were happy with the rest of the service that you received, Kind regards Mazuma Mobile.

Posted 3 years ago

“Very easy process from start to finish”

Posted 3 years ago

Good afternoon Alison, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 3 years ago

“Good service payed fast, helpful on phone”

Posted 3 years ago

Good morning Sam, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 3 years ago

“Very efficient thanks”

Posted 3 years ago

Good morning Marc, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future. Kind regards Mazuma Mobile

Posted 3 years ago

“Very quick and easy”

Posted 3 years ago

Good afternoon Paige, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 3 years ago

“Quick and easy to use, prompt payment.”

Posted 3 years ago

Good afternoon Ben, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma Mobile

Posted 3 years ago

“Very good and quick service, will use again .”

Posted 3 years ago

Good morning Karen, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 3 years ago

“Happy with quickness and turn around once phone recieved by Mazuma, delivery off despatch envelope could have been better”

Posted 3 years ago

Good afternoon William, Thank you for the review. It's great to hear you are happy with the quickness and turn around, Kind regards Mazuma Mobile

Posted 3 years ago

“Very quick and easy to use”

Posted 3 years ago

Good morning Steve, Thank you for choosing Mazuma Mobile. We really appreciate your four-star review. Kind regards Mazuma Mobile

Posted 3 years ago

“Easy process, very fast payment. Only downside is that it pays quite low compared to others, but people choose it, for now, as the journey is so simple and trouble free.”

Posted 3 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Very good a bit slower than I thought it’d be though.”

Posted 3 years ago

Good morning Christina, Thank you for the review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma Mobile

Posted 3 years ago

“Very speedy transaction, really please with service.”

Posted 3 years ago

Good morning, Thank you for the positive review. It's great to hear you were pleased with the service, Kind regards Mazuma Mobile

Posted 3 years ago

“Very easy to use,got a fair price for phones that were sat unused in a draw.”

Posted 3 years ago

Good morning Martin, Thank you for the review. It's great to hear you found our service easy to use, Kind regards Mazuma Mobile

Posted 3 years ago

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Mazuma Mobile is rated 4.2 based on 2,007 reviews