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Mazuma Mobile Reviews

4.2 Rating 2,007 Reviews

80 %

of reviewers recommend Mazuma Mobile

Company Reviews

4.2

Based on 2,007 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma Mobile are UK’s favourite mobile phone recycling website.
We re-home, on average, 150,000 mobiles per month - we're one of the leading mobile phone REUSE specialists in Europe and have already paid out over £68 million to 100’s of 1000’s of happy

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 26th August 2022

Mazuma Mobile 1 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service and I was kept up to date every step of the way.”

Posted 3 years ago

Good afternoon Jennifer, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Fast & efficient service as always from Mazuma.”

Posted 3 years ago

Good afternoon Eve, Thank you for the review. We really appreciate the positive comments, Kind regards Mazuma

Posted 3 years ago

“Efficient service”

Posted 3 years ago

Good morning, Thank you for the positive comments, Kind regards Mazuma

Posted 3 years ago

“Good fast ,sevice”

Posted 3 years ago

Good afternoon Ricky, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Used the DPD drop service , all very clear , step by step instructions and as long as your device is what you say it is all should go as smooth as it did for me”

Posted 3 years ago

Good morning Richard, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Very fast and efficient service would definitely recommend to family and friends”

Posted 3 years ago

Good morning Margaret, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 3 years ago

“Ordered my mazuma pack and unfortunately the 1st one didn’t arrive, I sent an email and they recent another pack and it arrived a few days later, Was kept up to date with every step got an email about it arriving, it being checked and the payment! Plus side too was that money was in less then 2 hours after the email came!”

Posted 3 years ago

Good morning Zodie, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 3 years ago

“Phone collected by dpd, price paid as agreed , all straight forward. recommended. Did take slightly longer but expected with covid etc . Thank u”

Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Quick, efficient and website easy to use. I would happy use again.”

Posted 3 years ago

good morning Nigel, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Transaction was smooth and straightforward. Very easy to deal with and helpful when I had a call. Thanks”

Posted 3 years ago

Good morning Richard, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“A good service from a good operator. The process was seamless and the agreed payment was made promptly.”

Posted 3 years ago

Good morning Alan, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Normally very very quick in the process and I can understand if there are problems due to COVID, but they should post on their homepage that there will be a delay. I paid £7.65 recorded next day post before 1pm they got the phone at 8.38am but by close of play it was still showing phone not received.”

Posted 3 years ago

Good morning Andrew, Thank you for your review, we are really happy to hear of your experience with Mazuma, we apologise if you experienced a small delay with us, Kind regards Mazuma Kind regards Mazuma

Posted 3 years ago

“Great service from start to finish. So so easy and extremely fast! The amount that was estimated for my old phone was paid into my account the same day they received it! Easy instructions and very patient staff (I had a million and one questions) yet every thing thoroughly and promptly. Should have sold my old phone to Mazuma long before now. Thank you for a pleasant and smooth transaction.”

Posted 3 years ago

Good morning Chanel, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 3 years ago

“Very quick and easy process from selling to receiving payment.”

Posted 3 years ago

Good afternoon Jeffrey, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 3 years ago

“Very impressive system. Always kept up to date with the progress. Would definitely recommend to anyone selling a phone. Very please with the whole experience.”

Posted 3 years ago

Good morning Alan, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 3 years ago

“Good service but ran close to deadline due to delay in receiving return envelope. Otherwise would have graded a 5”

Posted 3 years ago

Good morning Michael, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Quick and very good”

Posted 3 years ago

Good morning Glen, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Dpd are a nightmare, mazuma are great though :)”

Posted 3 years ago

Good morning Samuel, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“A very easy process. The website is helpful and didn’t struggle with knowing what to do. I sent mine on Friday and I received payment the following Monday. I did have to nag a little bit on the Monday, as it got to 4pm and hadn’t been paid (the received the mobile at 1045), but then was paid around 5pm, with the full amount that was promised on the website. I would use Mazuma again.”

Posted 3 years ago

Good morning Monica, Thank you for your review, We are glad to hear of your experience. All orders are processed the same day we receive it. We have 2 payment runs a day, one at 12pm and one at 6pm. We can see you were paid the same day it was received. We hope you come to us again in the future. Kind regards Mazuma

Posted 3 years ago

“Quick and efficient. Bank transfer the same day easy to use”

Posted 3 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

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Mazuma Mobile is rated 4.2 based on 2,007 reviews