Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.20

4.2 Rating 2,007 Reviews

80 %

of reviewers recommend Mazuma Mobile

4.2

Based on 2,007 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma Mobile are UK’s favourite mobile phone recycling website.
We re-home, on average, 150,000 mobiles per month - we're one of the leading mobile phone REUSE specialists in Europe and have already paid out over £68 million to 100’s of 1000’s of happy

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 1 star review on 13th January 2023

Rab Forbes

Mazuma Mobile 1 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and reliable process. Received what I was quoted.”

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Posted 3 years ago

Good afternoon Karen, Thank you for choosing Mazuma Mobile. We really appreciate your four-star review. Kind regards Mazuma Mobile

Posted 3 years ago

“Same sad story as everybody else on here. I had confirmation via DPD that my phone had been received yesterday early morning and then later on a text message from Mazuma confirming the same. No payment same day. Contacted twice today only to be told it has flagged up as stolen, lost of illegitimate which is impossible as I purchased this directly from EE in November. I have the paperwork to prove it! I’ve had to contact another company to look into it to see what the issue is before I will receive payment. They are holding onto the phone until then. This is an iPhone 11 pro 11 max. I am seriously considering going to the police over this matter”

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Posted 4 years ago

“After reading the reviews here, I was 99% convinced I wasn’t going to get my money or that my phone would be declared damaged. I sent my phone by special delivery. It got delivered the next day, with an email confirmation. After 2pm had past, I contacted Mazuma using the online chat on their website. Chatted with a representative who said the order might not get processed today as they are experiencing delays. After a few harsh words, I said I would wait until the next day. To my surprise, I got an email later that evening to say the order had been processed and got my payment within a few minutes of the email, as quoted earlier. No issues. The reviews here were so off putting, I had actually convinced myself they were going to scam me but my experience was totally the opposite. Knocking off one star because of the unnecessary stress from the online chat but I guess they were playing it safe. Overall, very satisfied with my experience.”

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Posted 4 years ago

“Sold my phone with no issue regarding offer price being altered. Sent in a Samsung S9 and got the full amount quoted. Only issue I had was the delivery time. Due to the amount they receive it took almost a week for the phone to arrive - hence only 4 stars. However once it did I got a notification letting me know and payment was made that same day. After reading the reviews I was concerned but for my experience it was all fine.”

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Posted 5 years ago

“Super service, love them”

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Posted 11 years ago

Mazuma Mobile is rated 4.2 based on 2,007 reviews