Name: mcqueens dairies
Address: 20 High Craighall Road, McQueens Dairies, Glasgow, Glasgow
Rating: 2.26

“They took us on as a newcustomer, delivered once then stopped delivering. Didn't contact us or arrange a refund until I called. Very poor service.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Awful company. Not even deserving of one star. Had milkshakes delivered to my door that I did not order. Phoned McQueens to try and return them. I was told they are not able to collect milk that has been delivered but I could either keep it or throw it out. I told them we did not like their milkshakes so we wouldn't drink them. They told me to throw them out and I would not be charged. They still took the money from my bank. I called to tell them I had been charged and that I was told I would not be charged and they tried to gaslight me and told me their employee did not say I wouldn't be charged. Absolute lies from a morally bankrupt company. They don't care about farmers, they only care about scamming customers. Please do not give this company your bank details!”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I buy the oat milk from this company and the one they deliver is the fresh version in the carton not the long life. Twice an week it is delivered at a ridiculous time in the middle of the night to sit in the doorstep . I doubt it is even refrigerated on its journey to me, why we’ll because despite having got up to bring it in immediately after delivery the cat one is bulging. This means that the oat milk has got warm and started to ferment. I have had to throw every carton away over the last few months when the weather has been warmer and at over £2 a carton it’s not cheap! I have complained via email to no avail. Cancelled for holidays , had it ignored . Had enough now I just can’t afford to throw my money down the sink twice a week and then have to go out to buy it anyway. They don’t listen, they don’t stop when meant to and yet just continue to take your money. Support someone local , this company just don’t care about their customers.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I was previously with Speirs Dairy and this company took over. I wasn't informed this had happened either by Speirs or McQueens until I received a text asking me to set up a direct debit to McQueens. I then investigated and found out Speirs has retired which is a shame because I could not fault them. I've heard bad things about McQueens so phoned to cancel (as this is the only way) and was lectured for 13 minutes on why I shouldn't cancel. I asked to cancel about 5 times during that phone call before they finally did. I asked them to send me my customer number so I could make a £3 payment to them online (I don't hand out my bank details to people I'm not familiar with over the phone). I was told I'd be texted it within 5 to 10 minutes of the phone call ending. I never received it so I guess they don't want their £3 (although my contract was with Speirs not McQueens - if i had known in advance of the delivery i would have requested an immediate cancellation). To be honest, the milk I received this morning was room temp and the eggs were a standard far lower than what I received previously from Speirs. The phone call with McQueens has pretty much guaranteed that I will never decide to sign up to them. If you want your £3 you better send me my customer number because there is no way I am phoning you back after that experience.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. If you could message us on our social media with the best contact number to call you on, we would like the opportunity to resolve this with you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Who wants milk delivered at 1am for it to sit on the doorstep til 8am when you get up? Also the van drivers speed consistently through this cul de sac and it is ridiculous”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always aim to deliver great products, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make improve going forwards. Please feel free to reach out to 0330-555-55-88 Monday-Friday 8am – 5pm with any further comments, concerns, or suggestions you wish to share our customer service team will also be happy to help you. Kind regards, McQueens Dairies

Posted 1 year ago

“If I could leave zero stars I would! The attitude of the staff on the cancellation team acting like I'm trying to cancel car finance. Was offered a Trial period and out of pressure at my front door I caved. The first Milk was delivered and straight away I phoned and tried to cancel the future delivery. This consisted of 3 different call handlers battering me for reasons why I'm cancelling. I hate to think if an older person or vulnerable people are trying to cancel they will be taken advantage of. Threatened action over £2.40 ??? Genuine over the phone bullying and guilt tactics. Do not use this product! The milk Is still on my doorstepbi refuse to drink it.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Seen people snooping around the front of my house acting suspicious at half past midnight. Came out with my baseball bat and it was their milk men quickly rushing off at speed in their van.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Appalling service. Within a month of starting my order I had complained three times that the milk was getting delivered to the wrong place, additionally I submitted a holiday through their website which was just completely ignored. On the second call I was issued with a refund and a complaint was raised and I agreed to give them another chance. By the third call though I decided that enough was enough and cancelled my order. They tried desperately to keep me and were very polite and apologetic until they realised that they weren’t getting anywhere with me. It was then a quick “right I’ve cancelled your order” and hung up. Appalling service and would not recommend to anyone. In the future I’d much rather go with a local milkman.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Where to begin. Sadly can’t find anything positive to say about this company. Milk is sour after a day, I doubt it’s even fresh when it comes off the delivery van. Customer service is absolutely appalling, anytime you phone they simply do not want to know. It was hit and miss if the milk even turned up at all. Avoid at all costs. If you want glass bottle milk it’s available at local shop in Edinburgh.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I worked for these idiots, they tell you to tell the customers that the milk is locally sauced, it's not it's from Glasgow, it's a ploy to make you feel guilty to help the local farmers, it goes straights into the McQueen's clans dirty pockets. I got told to offer the customers free trials to get their details but then they are threatened if they don't pay for the free trial, the McQueen's are crooks”

Helpful Report

Posted 1 year ago

“Vile milk, smells funny and weird after taste, avoid this company, milk is overpriced and doesn't keep fresh, customer service is terrible and hard sell to keep you after asking to cancel”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Signed up as was told milk was local and they paid the farmers more for their milk and would be delivered early in morning.started ok but 2 months in have had 4 deliveries turned to yogurt in 4 days despite having 4 days date left on them,phoned to cancel and had hard sell to carry on,could hardly hear person on phone due to office noise in background, found out was talking to someone in Glasgow,so much for local”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Tried to suspend delivery to attend my mother's funeral by phone. Kept getting a message saying "can't deal with your request at the moment, try again later". Tried this for a few days while trying to plan a funeral. I gave up and text them. No reply so I emailed. Got a response right away saying I need to phone. I said I have but your not answering your phones. They emailed again saying send my number and they would call me. With the funeral about to start I said no , I'm cancelling my direct debit. Cancel my milk altogether. The milk was still delivered and went down the drain because I wasn't there . They've phoned me today to charge me for the milk I had cancelled. Avoid this company .”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Wouldn't buy milk from again, the sale team will tell you complete rubbish to get you to sigh up was told could pay with healthy start card to then find out we can't, they guy on the phone had no clue what he was doing also very rude 100% would say use milk and more as there a better milk company”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Apparently the milkmen are in charge, they seem to be unable to train them to deliver my milk in a morning. Three times in as many months I have complained that I do not want my milk delivered between 10pm and midnight particularly in the summer months as we dont get up until 8 and who pays for the milk if it is stolen from my step? Obviously they dont need my custom and they no longer have it.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Honestly where to begin…. I drink alternative milk to cows milk and the oat milk they kept delivering looked disgusting and smelt off, so I cancelled my direct debit and they stopped delivering as soon as cancelled. Howether they’ve still tried to charge me for my invisible milk and this is resulted in me getting threats in a small fines court case. Pathetic for a company”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Canvasser knocked on my door, asked what milk I drink and how much. I advised I don't want it delivered but happy to take some details to have a look at. "I dont really have anything to give you, but I'm only here to get some details and we'll give you a call to discuss" Shes then used these detsails to set me up an account and place orders on my behalf - it's all on my door cam fortunately. When I logged in to the portal after recevieving a txt to say my order has been placed I could not amend or cancel my order until after my first delivery had been, which is a week away, apt! These are scamming people in to being customers and vulnerable or pensioners won't know this until they have received their first order, of which I'm, sure they would be haraased to pay for. Avoid them at all costs.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Canvassing at the door by a very pushy man !!! I told him I was moving house soon and he quite frankly didn’t give a s*#! Anyway I felt very pressured to at least try it once but after he’d gone I received a txt confirming the order to which I replied please don’t deliver , no reply! Tried to ring , on hold then put the phone down! Are you serious 🧐 You people are making real dairy farmers look like con men ….I’m moving if you leave milk it’s a big fat your problem!”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Milk gets delivered at 11pm for it to be sat there till I get up at 7am last maximum of 2 days of goes off this has make my 1yr old son ill”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Aggressive attitude from staff when I said I wanted to cancel my order. Not willing to take 'no' for an answer. Frankly, this Company engages in 'objection handling on steroids'. If you see the other negative reviews then you will see that this is not a unique experience. Recommend avoid at all cost!”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

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