"Almost 2 weeks ago a friendly salesman came to my door and offered a sample of their milk, he took my phone number and address. Next Monday they have delivered the milk and from then on they called multiple times every day and text every day after asking for my card details. I kept telling them I don't have time during the day as I am working and very busy at work. I was already disappointed as the sample turned out wasn't free, they said they don't do free samples. They kept harassing me until I've made the payment through the online account. That time I was already very upset with how pushy and aggressive they are so I have emailed them on Friday that I just want to cancel with them and asked them to delete my details. Despite the fact I told them I don't want another delivery they have delivered the product this morning.\r\nI have already sent them several emails to make them understand I cannot call or receive calls during their working hours and frankly they are advertising themselves on their website as \"CANCEL ANYTIME, NO COMMITMENTS\" I shouldn't need to call to cancel should I? On top of all this their customer care representative Connor W addressed me with a \"Hey\" when responded to my email. I have found this very rude.\r\nI have not signed any contract\/agreement, if I tell them I want to cancel\/discontinue they should respect it and delete my account.\r\nI do feel it is unethical what they are doing and actually against the The Consumer Rights Act 2015. I am seriously considering to report them to the relevant authorities.\r\nI am the same as someone previously said, I never write reviews but want people to know my experience so that they can avoid them in the future."
"My experience so far with McQueens\u2019 Dairies has been surprisingly exceptional. The sales representative who came to my door was polite and well-spoken, offering me a free trial, which I agreed to. We discussed options, and I decided on 2x1 litre glass bottles to be more environmentally friendly, arranged for delivery the following Tuesday. Great stuff.\r\n\r\nTuesday arrived, and the bottles were delivered early in the morning. I left for work without thinking about them, so my wife collected them when she got home after dropping the kids off.\r\n\r\nI received a phone call just before 12 o\u2019clock on Tuesday, but I didn't recognize the number. After Googling it, I found it was McQueens Dairies. I looked at their reviews and found some seriously concerning feedback, leading me to quickly conclude that I didn't want to proceed any further with their service.\r\n\r\nI didn't get a chance to call them until today (Friday of the same week), and I was expecting considerable hassle. I pressed number 4 on the automated system to reach cancellations, and after a short hold, I spoke with James.\r\n\r\nJames was well-spoken and friendly. After verifying that everything had gone smoothly so far, he asked why I wanted to cancel. I explained that the concerning reviews, such as payments being taken twice or people being overcharged, made me hesitant to continue.\r\n\r\nJames understood my concerns and informed me that some restructuring had taken place, so these issues should no longer occur. He offered an alternative payment method, where I could send payments directly to their bank account, with invoices generated weekly or monthly.\r\n\r\nHowever, I decided to proceed with the cancellation. James, while sad to hear this, didn't kick up any fuss and immediately processed the cancellation. I had received two more bottles today, which my McQueens Dairies account had been charged for, but James waived this charge as I wasn\u2019t expecting the additional bottles. I didn\u2019t even need to ask!\r\n\r\nIf, in a couple of years, McQueens Dairies has improved and received more 5-star reviews, I\u2019d be happy to sign up again given this positive experience. For now, though, I\u2019ll be giving it a miss."
