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mcqueens dairies Reviews

2.3 Rating 235 Reviews

30 %

of reviewers recommend mcqueens dairies

Company Reviews

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Email:

peterd@mcqueensdairies.co.uk

Location:

20 High Craighall Road,
McQueens Dairies,
Glasgow
Glasgow
G94UD

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mcqueens dairies 1 star review on 17th April 2024

Michelle Mckeith

mcqueens dairies 1 star review on 31st May 2022

mcqueens dairies 1 star review on 31st May 2022

mcqueens dairies 1 star review on 31st May 2022

mcqueens dairies 1 star review on 31st May 2022

mcqueens dairies 1 star review on 8th March 2022

I Called To Cancel But You Do Not Respect Your Customers View

mcqueens dairies 1 star review on 3rd December 2021

3

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will give 2 stars the gentleman that came to my front door was plesant enough but things didn't seem right I asked if the dairy cows were free roaming He gave me no response its difficult to get the truth from them I ordered the Orange juice in a glass bottle but it tastes like ordinary Orange you get from the shops The glass bottles are a lovely touch but not whats inside of them When they called me to say the payment had been declined I explained im not paid until next Thursday she didnt care After I pay of what I owe I will be searching for Dairies which give details on their Dairy cows and and their welfare and If they are free roaming The gentleman that came to my door was lovely but it fell apart with the company”

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Can't amend or cancel online.”

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Hounded by the door to door. If another pint of milk gets delivered ill be pouring it into the delivery drivers van , bunch of absolute jobbie stabbers.”

Posted 2 hours ago

“I had a salesman coming to knock on my door last week, advertising the milk and asking me what kind of milk I drink. I told him that I only drink the wholesale milk. He was like "yea yea they can do that" and ask me to try the free trial, that if I like the milk they could be delivering the milk to me twice a week, he was very pushy and I was like fine, since its a free trial. He collected my address and phone number. To my surprise few days later, I received a text message from them " saying thanks for joining us, you will receive your login details soon etc" then another message following to set up my direct debit. Immediately alarm bell started to ring, I didn't follow any of their instructions. This morning 14/5 I came back from work and I saw that they delivered the milk to my front door. It wasn't what I told the salesman that I drink. I didn't even open it to taste it. Anyway to cut the story short, I receive a call from them this morning while I was sleeping, asking me about the milk, I told them it was not what I was expecting, that I won't be going ahead. The customer service from being nice he became rude, saying that I need to pay for the delivery, that it wasn't free. I told him that the salesman said it was a free trial. He was like no no, that I need to pay, asking me for my bank details. I was like you must be having a laugh. I just came online and I saw the negative reviews. Just imagine how this people must be scamming the elderly/vulnerable people. If I received any letter from them, about taking me to small claim tribunal, I am over ready to go to the tribunal and I will ensure that it goes public and make the news, because this is purely a scam.”

Posted 1 week ago

“Moved to Modern Milkman, much happier with the service they are delivering. McQueens Dairies cannot even deliver milk we'd get it one week and then the next failed... (rinse & repeat) 🤦”

Posted 1 week ago

“Door-to-door salesman offered me a free trial and somehow that led to me being put onto a billed delivery schedule without my consent or payment details. I have asked to cancel multiple times in multiple ways but the customer service are useless and rude - they refuse to cancel unless I give them my payment details! I continue to get milk deliveries, phone calls, emails and letters. Avoid this scam!”

Posted 2 weeks ago

“Cancelled my order as I could no longer afford it, I had a outstanding balance of £6.57 I forgot to pay this and this company started sending threatening letters saying it will be going to debt recovery, causing me anxiety and stress! Disgusting communication to a long standing customer!”

mcqueens dairies 1 star review on 17th April 2024

Posted 1 month ago

“Young man cold calling got a bad attitude when I said I wasn't interested, he said what you don't buy milk then? tutted and shook his head as he walked off, told him not to be rude and he clapped back with how am I being rude. Not a great representation of your company. How many times does one person need to say they are not interested in what they are selling?”

Posted 1 month ago

“Bullies. Condescending, not a nice expeiance. Cancel the service, paid off my £3 ballance, told by them to cancel my DD. Now constantly calling me, admitted that it was their mistake but still want me to pay, No thanks”

Posted 1 month ago

“Everything went wrong from the first order, worse company I have ever used!”

Posted 1 month ago

“Absolutely useless. Have had countless cold callers even though i already get their milk once a week and have a sign on my door stating no cold callers. Tried to phone to cancel , 6th in line so hung up and cancelled my direct debit. Paid outstanding balance which was £2.77 and am still being chased for it. Good luck taking me to a small claims over £2.77 i have proof of payment on my banking app. Avoid this company at all costs !!”

Posted 2 months ago

“Sales person cold called, began asking me my shopping habits and other intrusive questions about my milk preferences, without any introduction, very bad manners. Then pressured into 'trying' a 2 pint, which I agreed, then at end of conversation told I would have to pay £2 even if I don't want to make further orders. As the man couldn't write comperhenable English on my order card, I wasn't confident what I was being delivered or how much I was going to be billed, so I will phone up to complain and cancel the 'trial offer.' Also could not see anything on their website that convinced me that the milk I would have been delivered would have been from local farmers as stated by the sales person. (I can't upload Image of Order card and still submit review on here for some reason) .”

Posted 3 months ago

“They delivered the wrong order,then after ringing them they said just give it to a food bank which I did,now they are sending emails and texts asking for the money.phone callsx4 time 2 hours plus. Avoid at all costs.wished id never bothered”

Posted 3 months ago

“I work from home and have a small rescue dog who gets upset when the door gets chapped. I have a sign up to advise no cold callers due to both these factors so to still have a chap at the door from one of your representatives advising me the sign does not apply to them as they are an “essential service” is absolutely rubbish. I did not arrange for a meeting or discussion with the company so there for it “essential service” is cold calling as it was not warranted. Even when I stated that I was busy due to working from home on a work call the response I got was “I understand but how much milk do you go through” seriously? Please if there is a no cold calling sign can you relay to your representatives to not bother us. Thank you.”

Posted 3 months ago

“First they beg you to take them and if you don't like their product, they harass you for money. It was £2.69 in my case. AVOID AT ANY COST!!!”

Posted 3 months ago

“Thought I would order this milk to help local farmers but after receiving one carton which was sour then charged for 2 cartons while on a planned holiday & after cancelling I got a bill. Rang up to try & explain but in the end & after reading about unpaid bills affecting my credit score I reluctantly paid. I would not recommend this company.”

Posted 3 months ago

“They cold-called in our road which is designated as a no-calling road and then used a hard sell to convince us to take a free trial between 12-18 months ago. The hard sell, the milk quality and delivery were all poor so we did not open an account with them. I've now received a threatening debt collection letter to my house with someone else's name on it chasing £4.58 and claiming they have been communicating with me and trying to resolve the debt which is a complete lie as I've had no calls or letters? Next stop for me will be trading standards.”

Posted 3 months ago

“Somehow managed to sign me up to a "free trial" then proceeded to harass me for payment. Tried to cancel numerous times, but absolute nightmare to get through - then had to explain myself a million times as to why I didn't want the milk...”

Posted 4 months ago

“They missed one of my orders then still tried to make me pay it. Then they cancelled my account without telling me someone was meant to call me to sort it out which no one did they don’t care about their customers. Would never recommend and I was a loyal customer to them.”

Posted 4 months ago

“Macqueens Diary are harassing me for a bill that I did pay straight away by bank transfer, I have proves, I did send the proves to them more than once, but still they are keeping emailing me with the bill that was paid last year, on the first day that I received the bill letter.Disgusting attitude from this company, my next step will be contact a solicitor because this is distressing me daily.”

Posted 4 months ago

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mcqueens dairies is rated 2.3 based on 235 reviews