Name: mcqueens dairies
Address: 20 High Craighall Road, McQueens Dairies, Glasgow, Glasgow
Rating: 2.25

“The company is a good company and there service is excellent and there semi skimmed milk is good tasted will try other products in the future”

Helpful Report

Posted 3 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a lovely review. We are delighted to hear that you’re enjoying the service too! We really appreciate your continued support of doorstep deliveries, Kind regards, McQueen’s Dairies

Posted 1 year ago

“Brilliant been with them a long time they are out in all weather's pleasant and friendly staff, nothing to much well done McQueens!”

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Posted 3 years ago

Hi, I hope you’re well. Thank you for the lovely 5 star review it means a lot to our team and family! It’s great to hear that you’re enjoying the service too. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I am a new customer and I have not had a problem with any one customer service as been very helpful and impeccable manners. So I will just have to see how I get on”

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Posted 3 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a lovely review. We are delighted to hear that you’re enjoying the service too! We really appreciate your continued support of doorstep deliveries, Kind regards, McQueen’s Dairies

Posted 1 year ago

“Staff don't hassle me to buy more milk or other products. Staff very pleasant and milk is very good they are pleasant when I have to change my order which is nearly every week”

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Posted 3 years ago

Hi, I hope you’re well. Thank you for the lovely 5 star review it means a lot to our team and family! It’s great to hear that you’re enjoying the service too. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Best mik ever would not get it anay where else great service”

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Posted 3 years ago

Hi, I hope you’re well. Thank you for taking the time today to leave an excellent review for us. It’s so great to hear that you’re enjoying the service. Kind regards, McQueen’s Dairies

Posted 1 year ago

“As I registered Childminder I regard the service as a must, Delivered on time and fresh, I can not fault the service from start to finish, as a childminder I complete my orders online which I found from start to finish quick and simple with the help from the Admin Team”

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Posted 5 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a lovely review. We are delighted to hear that you’re enjoying the service too! We really appreciate your continued support of doorstep deliveries, Kind regards, McQueen’s Dairies

Posted 1 year ago

“delvierys always there and never had any problems with them always what i ask for and always there for me on my delivery days amazing service so happy a dont need to worry about having to pick my milk up every again amazing and the orange juice is amazing to”

Helpful Report

Posted 5 years ago

Hi, I hope you’re well. Thank you for the lovely 5 star review it means a lot to our team and family! It’s great to hear that you’re enjoying the service too. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I find them very good value for money”

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Posted 3 months ago

“Very good service good products”

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Posted 1 year ago

Hi, I hope you’re well. Glad to hear you are loving your deliveries. Thanks for the great review. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Had deliveries for a few years, had a few delivery problems to begin with so I stopped using them for a couple of years, re-started about 4 years ago and only a couple of delivery problems since. I always contact by phone and they're always very friendly and helpful. Surprised at the low rating here, guess it's a classic case of those who have nothing to compain about usually don't feel the need to say so.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time today to leave an excellent review for us. It’s so great to hear that you’re enjoying the service. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Delivery times are ridiculous. Ring Doorbell shows them arriving at 4am one week then 1150 pm another week. Milk is lying outside for hours while we sleep . I had to through the milk out too risky to drink it. I didn't need a delivery I was persuaded to give it a try to support local farmers. Impossible to contact anyone over the weekend. Tried changing the order online but must phone them to cancel. I will be cancelling !”

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Posted 1 month ago

“I find this company very help full staff lads always deliver milk on time have no complaints only good comments.”

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Posted 9 months ago

“The lads who canvassed the street to get some business were all pleasant and happy to explain things, saying they were just getting people to try it for 2 deliveries and if we liked it we could continue or if not we could just pay for the two deliveries and that was fine. We thought yes happy to try as always thought would be great to try a milk round again. Being a national company but using British farms is good but would be nice to be able to support a few local farms ( may look in to this in the future) first delivery arrived as expected and we didn't even hear them. Milk was fine ( 2ltr semi in plastic bottle) but couldn't really distinguish from our normal milk from other sources at half the price. Was half hoping it would be fresher and tastier like i remembered getting from the milkman as a kid . We decided that we would probably not continue after the 'trial' 2 we were due so was expecting to just get the 2nd one and then a call to discuss our experience and settle the bill. From the day after the lads signed us up i was hounded with texts and calls to set up a direct debit. Knowing we weren't continuing and that we were only trialing at this stage it was a bit concerning and i was reluctant to do so. Eventually on the day before we were due the 2nd delivery i answered the phone again ( having ignored a few repeated calls or being at work at time they called) to a very friendly lady who was just enquiring about what we thought and to set up direct debit. i said again we would like to not continue after our 2 initial ones at which point her attitude changed. When she couldn't convince me she had to put me through to the cancellation team ( weird as i don't recall signing up to anything) A gentleman answered who again tried to convince me it was a great product ( im not denying it is its just not for us) and he too became quite rude in his manner at this point to the point he took payment for the first delivery and said we wouldn't get our 2nd . I was more than happy to pay for the 2 we were expecting so they lost a sale there.. and the bad vibe the customer service team left me with has prompted this review. Shame. Friendly sales, a product that has no faults but poor customer service ....”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Mixed feelings here. I've always had 4 cartons a week and last month dropped it to 2. Currentlu still being charged for 4. I will be cancelling my payment as I've spent 3 weeks trying to resolve this.”

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Posted 3 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“In our case, we have had a damaged 2ltre container of milk left on our doorstep for 2 weeks running. We are new customers and today was our 3rd delivery. Last week, when I collected the milk, I found the container had only 1 litre left in it, the rest had leaked out. I rang to report this and felt satisfied when told we wouldn't be charged. Again, this morning, my partner found our milk had almost leaked away. There is clearly some problem with the plastic containers which makes for unreliability. We have cancelled our D/D now and it's back to the supermarket for us. Such a shame as we liked to think we were supporting a co-operative.”

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Posted 5 months ago

“Trying to cancel as milk in this hot weather has been off by the time it's been lying on the doorstep for 8 hours, and being told the only way to cancel is to call between 8am and 5pm Mon-Fri. I can't do that as I work those hours so it's stalemate right now. Surely there must be the facility to either cancel online or have the person answering the contact emails do it at their end. I don't see the difference between that and a phone call. The difficulty doing this alone would make me not recommend them to anyone.”

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Posted 11 months ago

“Milk tastes good as you would expect. However the milkmen/delivery men I found pretty useless. Dropped off milk to early so it say out most of the night. On a few occasions it was left it in the flower bed for some unknown reason. Finally decided to cancel when in the middle of a heatwave I left the milk man a bucket full of ice in order to keep it fresh. The milkman with all his wisdom decided it would be best to leave the milk just next to the bucket! Can't recommend anyone use these guys.”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for this honest review and apologise for the inconvenience caused. We will certainly use your feedback to improve, I have passed this on to our directors to investigate further. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Poor product”

Helpful Report

Posted 1 year ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today. We’re very sorry to hear about your experience with us. Please contact us on 0330-555-55-88 Monday-Friday 8am – 5pm and our customer service team will be happy to investigate this further for you. Kind regards, McQueen’s Dairies

Posted 1 year ago

“I want to cancel my order and pay any balance. I have spent ages by email to say I want to CANCEL future delivery. So they say I need to call but I spent already 20 min to wait. I asked about bank details to pay and always say I need to call. I would like to say NO I DO NOT NEED TO CALL! the communication is horrible. TO book delivery was easy but to leave the company they push me to call and give me other offers but I JUST WANT TO SAY GOODBYE.”

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Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

“Ordered 2 ltr of milk but also asked if it could be 1 ltr cartons as that would be easier for me. Price went up fro.£1.99 to £3.52. wasnt told this. Very aggressive man on phone who actually told me off... lovely milk but poor customer service. Shame but wouldn't deal with them again. Paid up but cancelled future orders. Agree couldn't find out who was supplying their milk.”

Helpful Report

Posted 2 years ago

Hi, I hope you’re well. Thank you for taking the time to leave a review today, We’re really sorry to hear about your negative experience with us and thank you for taking the time to bring this to our attention. I have passed this feedback on to our team, and we will continue to make improvements to ensure every one of our customers receives the high-quality service that we expect. Please feel free to contact us on 0330-555-55-88 Monday-Friday 8am-5pm if you require anything else. Kind regards, McQueen’s Dairies

Posted 1 year ago

mcqueens dairies Reviews