Name: MEDvidi
Address: 4010 Moorpark Ave, 114, San Jose, California
Rating: 4.53

“Sadie was extremely helpful and fixed the issue in a timely manner”

Posted 1 year ago

Hi Tim, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team,

Posted 1 year ago

“Sadie was kind and very helpful. She took her time to answer my questions. Thank you for having kind Customer Service”

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Posted 1 year ago

Hi Belinda Ramirez, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team,

Posted 1 year ago

“Sadie was kind and very helpful. She took her time to answer my questions. Thank you for having kind Customer Service”

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Posted 1 year ago

Hi Belinda Ramirez, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team,

Posted 1 year ago

“A PLUS service”

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Posted 1 year ago

Hi Glen George, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team,

Posted 1 year ago

“Fast response”

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Posted 1 year ago

Hi Glen George, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team,

Posted 1 year ago

“I wanted to do a follow up to my original appointment but I wasn’t allowed.”

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Posted 1 year ago

Hi Jordan Storts, We are sorry to hear about the scheduling issue you have faced. In general, reducing wait times is one of the most challenging tasks , so we are trying our best to fix this for our patients and avoid these kinds of problems in the future. Please contact our Care Team directly at help@medvidi.com or (415) 548-2062. We are happy to discuss additional details to resolve this matter with you. Be well, Anna Taylor || MEDvidi Patient Support Team

Posted 1 year ago

“Understood what i needed and helped me get transactional receipts”

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Posted 1 year ago

Hi Mariah Warner, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Sadie, did a great job helping me.”

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Posted 1 year ago

Hi McCauley sexton, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Alicia made me happy dealing with an issue I had. I wish I had the opportunityto speak with her a week ago. My 5 stars are for Alicia from Medvidi. I gave Alicia 5 stars because she was the most helpful and kind person that I have talked to. Alicia was able to help me with an issue very quickly and efficiently. Alicia deserves a promotion or raise in my opinion. We need more Alicias. Thank you Alicia.”

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Posted 1 year ago

Hi Greg, Thank you so much for your positive feedback! We truly appreciate your kind words. If you ever need assistance in the future, don’t hesitate to reach out to us at help@medvidi.com or call (415) 548-2062. Your support inspires us to keep improving and deliver the best service possible. Take care, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“Ryan was extremely helpful and very nice. I would highly recommend Medvidi not only for great customer service, but also experienced staff and very affordable.”

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Posted 1 year ago

Hi Leslie Hoyler, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Medvidi has the nicest doctors and helpful staff. Very convenient and so affordable!”

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Posted 1 year ago

Hi Leslie Hoyler, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Sadie has been the most helpful and responsive through all of this. Sometimes it has been a struggle to get answers and she always answered immediately and pushed any request. the best!”

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Posted 1 year ago

“Sadie was helpful. Unfortunately my id expired so my appointment could not be made and she made sure I got a refund. I will be back as soon as my new id arrives”

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Posted 1 year ago

Hi Britt Pritts, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Sadie helped answer all my questions”

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Posted 1 year ago

Hi Paige T, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Sadie was absolutely amazing and the best customer service I’ve ever spoken to she helped me with everything I need to right away and was very professional. She is very amazing.”

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Posted 1 year ago

Hi Seth smith, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Sadie was the most helpful customer service agent that I have ever spoke to? She helped me completely with everything that I needed with such a kind voice and happy attitude. She is one of the best sales and customer service people I’ve ever spoken to!”

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Posted 1 year ago

Hi Seth smith, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Very Helpful and said he would take care of my dilemma immediately”

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Posted 1 year ago

Hi Lizette Palomino, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“EZ Care clinic MEDvidi are a great service . I had a prescription called in by one of there doctors and there was a pharmacy issue . Jane Smith , a MEDvidi employee, called me and reassured me that she would take care of the issue and she did . I’ve been with this company for over a year and they’ve been great. I have never had any problems. And should a problem arise their team is very responsive and takes care of the issue.”

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Posted 1 year ago

Hi Thomas Gordon, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Tim Woods did awesome customer service. Thank you so very much.”

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Posted 1 year ago

Hi Danielle, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Brandon goes above and beyond and gets the issues resolved. He does what he says and is greatly appreciated!”

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Posted 1 year ago

Hi Jessica, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Hazel || MEDvidi Patient Support Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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