MEDvidi Reviews

Name: MEDvidi
Address: 4010 Moorpark Ave, 114, San Jose, California
Rating: 4.53

4.5 Rating 375 Reviews

88 %

of reviewers recommend MEDvidi

4.5

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About MEDvidi:

MEDvidi is a helpful online service for people dealing with mental health issues. We have a team of licensed experts who know how to treat conditions like ADHD, Anxiety, Depression, OCD, and many more. We make getting help easy, quick, and affordable, letting you get treatment from the comfort of your home.

Visit Website

Phone:

(504) 414-5095

Email:

help@medvidi.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service really stepped up to make sure my medication was available to me quickly.”

Helpful Report

Posted 1 year ago

Hi nicolas montalvo, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Dr. David is everything I need in a doctor. This man is understanding, professional and you can tell he actually cares”

Helpful Report

Posted 1 year ago

Hi Tavis A. Karrow, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Patient!!!! Friendly 😁😁”

Helpful Report

Posted 1 year ago

Hi Eileen Miller, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“I’ve had nothing but positive interactions with my main provider and care team when needed. I received so much help from Bella storm in the last month, they’ve gone above and beyond to try to help meet my needs during this time.”

Helpful Report

Posted 1 year ago

Hi Brittney, Thank you for your positive rating. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to contact us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Awesome customer service!!!!”

Helpful Report

Posted 1 year ago

Hi Toni Romano, Thank you for your kind words! It truly warms our hearts to know you’re satisfied with our service. If you ever have questions or need assistance, please don’t hesitate to reach out at help@medvidi.com or call (415) 548-2062. Your support encourages us to keep improving and serving you better. With heartfelt appreciation, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“Brian Sanders helped me solve my scheduling issues. I'm so Thankful for his help!!!”

Helpful Report

Posted 1 year ago

Hi, We really appreciate your kind feedback! It means so much to us to know that you’re happy with our service. If you ever have any questions or need support, please feel free to reach out at help@medvidi.com or call (415) 548-2062. Your support inspires us to keep doing our best. With gratitude, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“Was having trouble navigating the site and Harvey Kraatz patiently walked me through it while in my computer and made it much easier to understand, assisted me in setting up appt. He was very patient and helpful. It took the anxiety right out of the process”

Helpful Report

Posted 1 year ago

Hi Mary Maggio, We truly appreciate your kind words! It’s fantastic to hear that you’re satisfied with our service. Should you have any questions or need support in the future, don’t hesitate to contact us at help@medvidi.com or call (415) 548-2062. Your feedback inspires us to continue improving. Take care, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“I was having an issue with my pharmacy, I spoke to Branden in costumer service as he was able to resolve the issue immediately. Very helpful and efficient.”

Helpful Report

Posted 1 year ago

Hi Lama, Thank you for your wonderful feedback! We’re thrilled to know that you’re happy with our service. If you have any questions or need assistance in the future, feel free to reach out to us at help@medvidi.com or call (415) 548-2062. Your support motivates us to keep delivering our best. Best wishes, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“So far so good, the support team has been pretty decent so far, however I wish Dr Grigg would spend a little bit more time articulating my needs in the overall effect the medication is having on me rather than just shoving meds on me and saying farewell. meds are great and all but I want doctor guidance so they actually work how they're supposed to. My previous appointments had felt quite rushed.”

Helpful Report

Posted 1 year ago

Hi , Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Hazel || MEDvidi Patient Support Team

Posted 1 year ago

“(if it wasn't for Alina, it would have been one star) My experience has been less than desirable dealing with Medvidi. Their software has been problematic when trying to schedule follow up appointments, the return time on emailing help is at least 12 hrs. Then there answer is like they didn't read the entire email and then used a canned response making it worse. Their Dashboard is an insult to what a Dashboard is supposed to be and do. If there missing statement sould said," to create a cheap platform for people to video conference a health care professional for the least amount of time, and make it difficult to do so." But that doesn't get customers. However, today after responding to their incorrect response to my email (2 days later) I received real help from Alina who took care of my issue quicker than quick. There might be a glimmer of hope at Medvidi help. Thank you Aline”

Helpful Report

Posted 1 year ago

Hi Randall, We apologize for the inconvenience you have experienced with appointment scheduling. As for MEDvidi, we acknowledge occasional delays due to emergencies but actively work to minimize wait times. For personalised assistance, please reach out to our patient experience office at help@medvidi.com or (415) 548-2062. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“She was very timely & efficient and she quickly handled the issues.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Tim Fraser as well as others on his team was very helpful with a situation i was in because of long travel plans. He was kind and supportive and he asked the questions he needed answers to. very responsive and understanding,”

Helpful Report

Posted 1 year ago

Hi katie McAllister, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Awesome service. 👍”

Helpful Report

Posted 1 year ago

Hi Rex Labalan, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Janet || MEDvidi Patient Support Team

Posted 1 year ago

“Medvidi is an awesome choice I have been with them for a long time and I want to thank Fiya in particular for always being there to help with anything and everything!!! If you have questions concerns issues anything at all give them a call and ask for Fiya!! I want to say a special thank you to Fiya for always caring and being on top of everything!!! I highly recommend!!!!!!!!!”

Helpful Report

Posted 1 year ago

Hi Amanda Scott, Thank you for your positive feedback! We're so glad to hear that you’re satisfied with our service. If you ever have questions or need assistance, don’t hesitate to contact us at help@medvidi.com or call (415) 548-2062. Your satisfaction is our priority, and your support encourages us to do our best. Thanks once again, and take care! Best regards, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“Very fast responding, caring and helpful people!”

Helpful Report

Posted 1 year ago

Hi Kimiko, Thank you for your kind feedback and positive rating! We truly appreciate your support. If you ever encounter any issues, please feel free to reach out to us at help@medvidi.com or call us at (415) 548-2062. Your encouragement inspires us to continue improving our service. Take care, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“Service is fairly convenient, reliable and a good resource”

Helpful Report

Posted 1 year ago

Hi Jenna Leduc, Thank you for taking the time to share your positive feedback! We truly value your support. If you have any questions or need assistance in the future, please feel free to reach out at help@medvidi.com or call us at (415) 548-2062. Your input motivates us to keep striving for excellence. Thanks again, and take care! Best wishes, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“It’s never easy trying to get prescription meds. The customer support team, especially Mike Alpha, have provided quick responses and solutions. I am grateful for their help!”

Helpful Report

Posted 1 year ago

Hi Aimee, Thank you for your wonderful feedback! We’re thrilled to hear you had a positive experience. If you ever need assistance or have any concerns, please reach out to us anytime at help@medvidi.com or call (415) 548-2062. Your support means a lot and drives us to keep improving. Take care and thanks again! Best, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“Brian Sanders was very helpful and fixed my scheduling issues right away Thank you”

Helpful Report

Posted 1 year ago

Hi Lucas, Thank you so much for your positive feedback and rating! We genuinely appreciate your support—it means a lot to us. If you ever have any questions or run into any issues, please don’t hesitate to reach out at help@medvidi.com or give us a call at (415) 548-2062. Your encouragement fuels our passion to provide the best service possible. Wishing you all the best, Hazel MEDvidi Patient Support Team

Posted 1 year ago

“Bella Storm was the customer care representative that helped me out when the pharmacy I had listed would not fill my prescription. She was respectful, kind and acted with urgency. Thank you Bella for getting my issue resolved so quickly. Cannot tell you how much I appreciate you!”

Helpful Report

Posted 1 year ago

Hi James, We wanted to personally thank you for your wonderful feedback and positive rating. It’s incredibly rewarding to know that our efforts are making a difference for you! If you ever need assistance or have any concerns, please don’t hesitate to reach out. You can contact us at help@medvidi.com or call (415) 548-2062. Your encouragement fuels our passion to provide the best care possible. We’re here for you whenever you need us! Best, David || MEDvidi Patient Support Team

Posted 1 year ago

“I had an unfortunate situation that caused me to miss my appointment, and Mike Alpha with MEDVidi could not possibly have been more accommodating, friendly, efficient and supportive in getting it rescheduled asap, literally responding and getting it all done within minutes! I’ve had nothing but positive experiences with this company since day one. I highly recommend giving them a shot! Thank you Mike!”

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Posted 1 year ago

Hi Mindy Duke, Thank you for your positive rating and for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or Call (415) 548-2062. Your words motivate us to work even harder to provide the best service possible. Be well, Hazel|| MEDvidi Patient Support Team

Posted 1 year ago

MEDvidi is rated 4.5 based on 375 reviews