Meowtel Reviews

Name: Meowtel
Address: 160, Spear Street, Ste 1000, San Francisco
Rating: 4.91

4.9 Rating 482 Reviews

98 %

of reviewers recommend Meowtel

Company Reviews

Metrics

Info

4.9

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

1-844-636-9835

Email:

bellhop@meowtel.com

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Meowtel 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you're looking for a well-run and reliable cat-sitting service Meowtel is the way to go. I've been using Meowtel for two years now and have enjoyed their folks taking good care of my two cats when I'm out of town. Highly recommended cat-sitting service!”

Helpful Report

Posted 1 year ago

Meow there, Daniel! Thank mew so much for taking the time to share your experience and we'll see you on Meowtel soon!

Posted 1 year ago

“Soooo glad to have found this service! Great to keep my kitty home, while having top notch care.”

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Posted 1 year ago

Thank mew for this review, Babz! We are purrleased to be of service.We'll see you on Meowtel soon!

Posted 1 year ago

“We have used Meowtel several times to procure a cat sitter when we’re going out of town and it’s been great! Everyone has been professional and the app is easy to use. There are some logistical things when making appointments that are annoying, but otherwise it is perfect for what we use it for.”

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Posted 1 year ago

Hi there, Chelsea; thank mew so much for taking the time to share your valuable comments! We look forward to caring for your cats soon! And please don't hesitate to reach out to bellhop@meowtel.com whenever you have any difficulties or ideas to improve the app! We remain at your service.

Posted 1 year ago

“We're very pleased with your service and use it a lot.”

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Posted 1 year ago

Thank mew for this review, Chris! We'll see you on Meowtel soon - meow meow!

Posted 1 year ago

“Meowtle has given me the ability to find the best sitter ever”

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Posted 1 year ago

Meow there, Kelsey! We are purrleased to be of service and look forward to caring for your kitties soon! Thank you for the review!

Posted 1 year ago

“10/10 would recommend. My brother loves my cat, and he's close, but if I ever need someone to hang with him and he's unavailable, I will 100% be utilizing your service again. Preferably Rachel, she wad great and my Monkey boy loved her. He was adorably happy I got home, but he was in a great mood and really seemed like he had fun while I was away. No signs of distress or loneliness at all!”

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Posted 1 year ago

Hi there, Matthew! We're puuurrleased to learn that your sitter, Rachel, was ameowzing! We look forward to caring for adorable Monkey soon!

Posted 1 year ago

“I finally found an app that connects me to cat experts to take care of my difficult cat. It had been a long time struggle for me. I really hope more and more cat lovers will be in this community.”

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Posted 1 year ago

Meow there, Jiahua! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties soon!

Posted 1 year ago

“I've been very happy with the site and the quality of the sitters I've booked. Makes it easy to organize everything.”

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Posted 1 year ago

Hi there, Amanda! Thank mew so much for the review! We are purrleased to be of service and look forward to caring for your kitties soon!

Posted 1 year ago

“I'm not usually good at writing negative comments but this time I will leave our bad experience with Marshall. I had a plan to travel during Thanksgiving (11/22-25) and made reservations for my two cats a month in advance. I communicated with Marshall by text and I explained how to feed them and how to dispose of the cat litter before I leave and he said "No worries!" However, I had to worries!! I didn't receive messages from him and there was no record he entered into my house(my front door has a passcode, so I can track a history.) I called and texted him but he never answer any of them. I don't know what kind of background check was done to make him a cat sitter but at least, he has absolutely no responsibility to take care of live animals. The fee has already been refunded but he should explain and apologize for wasting my time with unnecessary concerns during my trip!”

Helpful Report

Posted 1 year ago

Hi Naoko, thank you for taking the time to share your experience with Marshall. We sincerely apologize for the poor experience and we certainly understand the frustration caused. Rest assured, this is not what Meowtel is here for; missing a confirmed visit and not being responsive is never acceptable, and we're taking the pertinent actions with his sitter listing to avoid these situations in the future. We're reaching out to you via email in case there's anything else you'd like to share with us. We remain cordially at your service.

Posted 1 year ago

“Because of the pet sitters kindness I was refunded the money for the visit I was forced to cancel due to illness. Meowtel has a no cancellation policy if you cancel less than 48 hours before your reservation begins but my pet sitter was kind enough to vouch for my situation and I was credited the full amount. As a brand new customer I really do appreciate their willingness to work with me despite their policy.”

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Posted 1 year ago

Hi there; thank mew so much for taking the time to share your valuable comments! We're happy to have amazing, empathetic sitters on our platform, and we look forward to seeing you in Meowtel soon!

Posted 1 year ago

“In our experience, Meowtel recruits dependable cat-sitters who really love cats. Most importantly, the cat sitters we have used have been very dependable, which is super important when you are away from home. They have communicated daily with us and made sure we were always in the know about our cats. Furthermore, the cat sitters are great with our cats. They are caring, play with them, and give them the needed attention. One of our cats is pretty shy, but he loves the Meaowtel cat sitters. Last, the cat sitters have been very respectful of our home and have always carefully followed our instructions. We have been using them for a few years now, and it has always been a great experience. It also makes us feel better when you use a company that has multiple backup options in case the cat sitter you booked can not come to your house due to an emergency or sickness.”

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Posted 1 year ago

Meow there, Anton! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties soon!

Posted 1 year ago

“The sitter I booked through Meowtel in Eugene, Oregon (Kat) was wonderful and treated my elderly kitty to the best of care. I am very pleased with the service we received and will be booking her again next time I have to travel.”

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Posted 1 year ago

Hi there, Rachel! We're puuurrleased to learn that your sitter, Kat, was ameowzing! We look forward to caring for your kitties soon!

Posted 1 year ago

“Meowtel is a wonderful, trustworthy kitty service offering reliable worry -free care for all your travel needs!”

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Posted 1 year ago

Hi there, Chris! Thank mew so much for the review! We are purrleased to be of service and look forward to caring for your kitties soon!

Posted 1 year ago

“Colt did more than we agreed to during the home visit and, when our cat showed, took pictures to prove it”

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Posted 1 year ago

Hi there, James! We're puuurrleased to learn that your sitter, Colt, was ameowzing! We look forward to caring for your kitties soon!

Posted 1 year ago

“It was so easy to book a sitter and the one I found was so great, a cat lover just like me. This is a much needed service and I appreciate that it’s available.”

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Posted 1 year ago

Meow there! We are purrleased to be of service and look forward to caring for your kitties again soon! Thank you for the review!

Posted 1 year ago

“Customer service was very willing and quick to help me with an issue I needed help with. As a sitter for the company I am so pleased with my experience.”

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Posted 2 years ago

Hi Amanda! Thank you so much for taking the time to share your experience with Meowtel! We're thrilled to read that you have been pleased with your experience. Thank you for helping us deliver the purrrfect hospitality every single day! We look forward to having you with us for a long time!

Posted 2 years ago

“Arian provided excellent customer service, helping me resolve my issue quickly and efficiently. Thank you so much for your help!”

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Posted 2 years ago

Meow Kat! Thank you so much for taking the time to share your experience with Meowtel! We're thrilled to read that Arian was so helpful. Thank you for helping us deliver the purrrfect hospitality every single day! We look forward to having you with us for a long time!

Posted 2 years ago

“My wife works for meowtel and she loves the clients she has and they love her. Meowtel as a whole though has huge strides to make, there is 0 vetting process for the customers, anybody can make a profile and put fake pictures and address and have these meowtel employees (usually women) go to these addresses and anything could happen. Also a client can book you with days notice regardless if u have another client booked for the same day, and if u cancel and apologize the same day they try to book in order to give them plenty enough time to book another cat sitter, meowtel gives an automatic 1 or 2 star review to your account basically calling you irresponsible which drops your ratings even with all 5 stars. The employees that work for this place are wonderful, the administration has a lot of work to do to take care of them.”

Helpful Report

Posted 2 years ago

Thank you for sharing your review. Your wife is welcomed to reach out to us at bellhop@meowtel.com. It’s important to note that we can only discuss the specifics of a sitter’s account with the actual sitter, so the email would need to come from her. In the meantime, we did want to address some of your general concerns: We care deeply about our sitter community and their safety, which is why customers need to book a reservation before scheduling a Meet & Greet with their chosen sitter. We encourage clients to fully complete their profile (including providing a profile photo). If a sitter ever feels uncomfortable before, during or after the Meet & Greet, we are here to help. We’re happy to run a background check, reach out to the client for more information, and/or cancel the reservation. Clients are subject to Meowtel’s terms of service just as sitters are, and any client who displays rude or inappropriate behavior towards sitters faces removal of their account from the platform. It’s important to note that Meowtel sitters are independent contractors, not employees — Though many of the employees who work at Meowtel HQ are sitters as well. As independent contractors Meowtel does not control or direct the amount of work a sitter wishes to take on, and most sitters prefer to do multiple drop in visits per day to increase their earnings. Also, sitters are free to decline a reservation request if they don’t feel they could complete the requested visits without receiving a systematic review. While we understand that it may be disheartening to receive a systematic review for cancelling on a client, we always recommend that sitters keep their calendars up to date and only accept the reservations they intend to complete in order to avoid this. Please rest assured that our team appreciates sitter feedback, and we’re always reviewing our policies to ensure they balance the interests of all parties. If your wife has any further concerns, we are always happy to speak with sitters via phone, text, or email.

Posted 2 years ago

“Very happy with our sitter choice and quality 🙌🙏”

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Posted 2 years ago

Meow there, J&K! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties again soon!

Posted 2 years ago

“Super easy service to use and they really spend a good deal of effort to vet their sitters!”

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Posted 2 years ago

Meow there! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties soon!

Posted 2 years ago

Meowtel is rated 4.9 based on 482 reviews