MessageMedia Reviews

4.67 Rating 105 Reviews
97 %
of reviewers recommend MessageMedia
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Phone:

1800155228

Email:

marketing-au@messagemedia.com

Location:

Level 24, 367 Collins St

Level 8, 16 Kingston Street
New Zealand, Auckland
1146 0800 686 964

White Collar Factory, 1 Old Street Yard,
London EC1Y 8AF UK
0808 234 8246

461 Pacific Avenue
San Francisco, CA
1-844-912-2350

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I don't find the interface easy to use. there are far too many steps to get to the end result. I'm in the process of handing over my current position and am writing notes for my colleague to show them how to use Message Media. I have counted 10 steps to get to the final screen which I think is ridiculous. And having to print out every screen as I cant remember myself which button to click on next. I also feel preparing the Excel spreadsheet is another time consuming exercise, ie, deleting all unnecessary fields , then changing the word "Mb Phone" to "Mobile", then copying and pasting those fields into another document (otherwise it wont upload). All too complicated. I prefer SMS through my regular email with two simple steps, but unfortunately am unable to use it due to spam . I had to call customer service which were helpful a couple of times to guide me through all the steps as at first I found it overwhelming, now its just very time consuming and frustrating to remember each time I use it. Sorry, not a fan.
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Posted 1 month ago
Hi Toni,

Thank you for taking the time to write us a review. We really appreciate your feedback and that you took the time to let us know where we can do better.

We’ve recently made some major improvements to our website which have greatly improved the ease of use. We will be in touch with you shortly to take you through them, and hopefully make your handover process much less time consuming.

Warmest regards,


Scott
Posted 1 month ago
We are very happy. User friendly and responsive support staff.
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Posted 1 month ago
Great and easy to use
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Posted 1 month ago
MessageMedia is improving and is very user friendly. Easy to access. Will definitely continue using MessageMedia.
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Posted 1 month ago
Easy to use
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Posted 1 month ago
Easy to use!
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Posted 1 month ago
So helpful! Don't know if I could do my job without it!
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Posted 1 month ago
Excellent service and easy to use. The people behind message media are very helpful and always pleasant.
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Posted 1 month ago
Can't complain about the service and the tools that we use. Our biggest gripe is from our customers complaining about the cost to send SMS. And we can't do much about that as we are just passing on the cost from MessageMedia.
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Posted 1 month ago
Great software, great serivce
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Posted 1 month ago
Good reliable service.
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Posted 2 months ago
Message Media are certainly very good when it comes to listening and adapting to customer feedback.
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Posted 2 months ago
Please, please add a feature where SMS can be received into SMS messenger with some form of alert. Add a feature where messages can be sent to email as well as sms
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Posted 2 months ago
Thanks for your ongoing support.
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Posted 2 months ago
User interface is easy to maneuver and clear/concise
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Posted 3 months ago
Very affordable and user friendly. Brilliant way of keeping in touch with clients. Highly recommended
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Posted 3 months ago
It does the basic job of texting but does not integrate with partners like salesforce or salesloft
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Posted 3 months ago
great app, easy to use - gets results
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Posted 3 months ago
Very easy and simple to use. Love it!
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Posted 3 months ago
Great quality company with excellent reliability, service and responsive when we need.
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Posted 4 months ago
MessageMedia is rated 4.67 based on 105 reviews