MessageMedia Reviews

4.67 Rating 228 Reviews
95 %
of reviewers recommend MessageMedia
Merchant Metrics
Shipping & Delivery
Delivery Methods
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Level 24, 367 Collins St

Level 8, 16 Kingston Street
New Zealand, Auckland
1146 0800 686 964

White Collar Factory, 1 Old Street Yard,
London EC1Y 8AF UK
0808 234 8246

461 Pacific Avenue
San Francisco, CA

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Anonymous  // 01/01/2019
We use Message Media for automatic milestone updates for loan applications, Key messages, and to pre-empt our clients of important announcements that will follow by email. The system is easy to use - would not be without it.
Posted 1 year ago
Very happy with Message Media as a service. It is reliable, convenient & helps us stay on top of student communication.
Posted 1 year ago
Great features and easy to use. Everything l've asked for has been or will be implemented :)
Posted 1 year ago
I don't find the interface easy to use. there are far too many steps to get to the end result. I'm in the process of handing over my current position and am writing notes for my colleague to show them how to use Message Media. I have counted 10 steps to get to the final screen which I think is ridiculous. And having to print out every screen as I cant remember myself which button to click on next. I also feel preparing the Excel spreadsheet is another time consuming exercise, ie, deleting all unnecessary fields , then changing the word "Mb Phone" to "Mobile", then copying and pasting those fields into another document (otherwise it wont upload). All too complicated. I prefer SMS through my regular email with two simple steps, but unfortunately am unable to use it due to spam . I had to call customer service which were helpful a couple of times to guide me through all the steps as at first I found it overwhelming, now its just very time consuming and frustrating to remember each time I use it. Sorry, not a fan.
Posted 1 year ago
Hi Toni, Thank you for taking the time to write us a review. We really appreciate your feedback and that you took the time to let us know where we can do better. We’ve recently made some major improvements to our website which have greatly improved the ease of use. We will be in touch with you shortly to take you through them, and hopefully make your handover process much less time consuming. Warmest regards, Scott
Posted 1 year ago
We are very happy. User friendly and responsive support staff.
Posted 1 year ago
Great and easy to use
Posted 1 year ago
MessageMedia is improving and is very user friendly. Easy to access. Will definitely continue using MessageMedia.
Posted 1 year ago
Easy to use
Posted 1 year ago
Easy to use!
Posted 1 year ago
So helpful! Don't know if I could do my job without it!
Posted 1 year ago
Excellent service and easy to use. The people behind message media are very helpful and always pleasant.
Posted 1 year ago
Can't complain about the service and the tools that we use. Our biggest gripe is from our customers complaining about the cost to send SMS. And we can't do much about that as we are just passing on the cost from MessageMedia.
Posted 1 year ago
Great software, great serivce
Posted 1 year ago
Good reliable service.
Posted 1 year ago
Message Media are certainly very good when it comes to listening and adapting to customer feedback.
Posted 1 year ago
Please, please add a feature where SMS can be received into SMS messenger with some form of alert. Add a feature where messages can be sent to email as well as sms
Posted 1 year ago
Thanks for your ongoing support.
Posted 1 year ago
User interface is easy to maneuver and clear/concise
Posted 1 year ago
Very affordable and user friendly. Brilliant way of keeping in touch with clients. Highly recommended
Posted 1 year ago
It does the basic job of texting but does not integrate with partners like salesforce or salesloft
Posted 1 year ago
MessageMedia is rated 4.67 based on 228 reviews