Metro Bank Reviews

Name: Metro Bank
Rating: 1.51

1.5 Rating 226 Reviews

12 %

of reviewers recommend Metro Bank

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1.5

Based on 226 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Metro Bank 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Metro Bank 2 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling account opening procedures. Staff are poorly trained and have no power to make decisions for themselves.”

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Posted 5 years ago

“Do not use. Opened an account but for some reason they are unable to text me so I cannot use online banking or access my money. They are also unable to close the account. At this point unclear how I ever get my money back. Appalling customer service.”

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Posted 6 years ago

“Too painful to deal with - avoid”

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Posted 6 years ago

“Despite several phone calls and emails, I have still not been able to withdraw cash from my account, I have been scammed and yet nobody cares that MY LEGALLY EARNED WAGES are being held hostage by your bank, how can I give you what you are asking for if I have no way of getting it, what you are doing is illegal and morally and ethically corrupt, these are my LEGALLY EARNED WAGES from B&M that you are preventing me from accessing, I have now had to resort to using a food bank and am unable to pay my electric bill and water bill, I realise that in the grand scheme of things I may not be important enough to your bank as I don't have millions invested in you, but what you are doing by holding my LEGALLY EARNED WAGES from B &M is WRONG or do you only care about getting richer off the backs of poorer people ? Give me back my LEGALLY EARNED WAGES”

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Posted 6 years ago

“Metro Bank is NOT FIT FOR PURPOSE. Used them for 3 years for my business. The Aylesbury business manager makes lots of promises but never actually does anything, let alone get back to you as promised or responds to emails or voice mail. Not sure what the purpose of that person is but he most certainly should not be a "Business Manager". Have now moved my account to Santander who are very responsive and actually care about their business customers”

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Posted 6 years ago

“Store seems to offer everything except bank accounts. Six weeks after making application still waiting. No one person seems to take responsibility to see things through. Great if you want a sit down, coffee or dog biscuit though!!!!”

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Posted 7 years ago

Metro Bank is rated 1.5 based on 226 reviews