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Metro Bank Reviews

1.5 Rating 273 Reviews
10 %
of reviewers recommend Metro Bank
1.5
Based on 273 reviews
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Postal Service
Customer Service
Communication Channels
Telephone, Email
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Metro Bank 1 star review on 13th June 2026
Julieta Thea
Metro Bank 1 star review on 1st February 2026
Violet Aurora
Metro Bank 1 star review on 18th December 2025
Emily Carter
Metro Bank 1 star review on 24th October 2025
Maria A. Keefer
Metro Bank 1 star review on 12th October 2025
Lottie Bennett
Metro Bank 1 star review on 18th September 2025
Cynthia Appiah
Metro Bank 1 star review on 12th September 2025
Richard
23
Anonymous
Anonymous  // 01/01/2019
Awful customer service.. just non existent..
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Posted 4 years ago
AVOID THIS BANK! Day three of my account being frozen I have no money to eat, no money to pay bills, it is a complete failure on their part. Their security department is unreachable and they will not help me in my time of need. Safe to say all faith has been lost in this banks ability to problem solve. Waiting fifteen days for a solution is nowhere near acceptable. This procedure clearly needs a review and they need to sort their internal communications because a security department that is unreachable is ridiculous. My mental health is taking a serious hit from this situation, having to borrow money and hope everything works out in time and I don't fall into rent arrears and into late payments, I have tried my hardest to stress this is a very serious matter for me but every person I speak to simply says unfortunately there is nothing I can do for you at the moment, they just don't seem to care about the problems they are causing me! Please do yourself a favour and avoid this 'bank' at all costs!
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Posted 5 years ago
They mismanaged my online account and were very difficult to deal with. Eventually they paid me £75.00 as compensation but I would have preferred to have had better service at the outset.
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Posted 5 years ago
Really terrible experience.Banked with Metrobank for 8 years & due to Covid19 needed to switch my business from a Fintech to a high street bank to access Government supports.They had declined a business account a few years back(My business had a non payment from a client and loses due to this in excess of 200k which we are currently chasing in court. Obviously this has caused myself and the company many problems and affected our credit file) I had contacted the Managing Director Ian Walters to appeal & his colleague had informed me that the extra information I supplied would be taken into consideration-aside from a hard credit check. The Customer Relations Director Nick Simon suggested I reapply in branch during lockdown, I forwarded him many details of the reasons for the issues on credit file. Went to the meeting the representative in the bank had no knowledge of the situation or extra information, did a hard credit check and simply brushed me off with another declined application. What I felt was particularly awful about this was Nick Simon let it slip in an email after this that the decision was predetermined the previous week by the regional manager. Therefore it’s easy to conclude this meeting was totally pointless and I can only assume it was for their own amusement. Shocking experience to have my time totally wasted, while attending pointless meetings during lockdown with no consideration towards the extra information I had supplied. This was the basis of my contact to the Managing Director Ian Walters in the first place. Aside from this I haven’t been able to access and funding for my company as there are huge waiting lists with other banks and many have stopped opening business accounts to focus on both their existing personal and business customers. I used to have a great deal of respect for Metrobank and their business model. I have notice standards slide in recents years, which is perhaps why they are no longer doing as well as they had been. My advice for anyone looking for a banking partner would be to look elsewhere. You may not get free Lollipops in store, but it’s highly unlikely another bank will make a fool out of you and ask you to attend a meeting in which they knowingly plan to refuse your application; as it was already decided the week before which they were in full knowledge of and clearly admitted to me afterwards. I like most other people am just trying to save my business and take care of my fiancé and 2 year old son. Could of handled a flat no, but the level of disrespect I received by this bank and the imposed superiority the banks staff so falsely try to act with, is despicable.
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Posted 5 years ago
Appalling account opening procedures. Staff are poorly trained and have no power to make decisions for themselves.
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Posted 6 years ago
Do not use. Opened an account but for some reason they are unable to text me so I cannot use online banking or access my money. They are also unable to close the account. At this point unclear how I ever get my money back. Appalling customer service.
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Posted 6 years ago
Too painful to deal with - avoid
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Posted 7 years ago
Despite several phone calls and emails, I have still not been able to withdraw cash from my account, I have been scammed and yet nobody cares that MY LEGALLY EARNED WAGES are being held hostage by your bank, how can I give you what you are asking for if I have no way of getting it, what you are doing is illegal and morally and ethically corrupt, these are my LEGALLY EARNED WAGES from B&M that you are preventing me from accessing, I have now had to resort to using a food bank and am unable to pay my electric bill and water bill, I realise that in the grand scheme of things I may not be important enough to your bank as I don't have millions invested in you, but what you are doing by holding my LEGALLY EARNED WAGES from B &M is WRONG or do you only care about getting richer off the backs of poorer people ? Give me back my LEGALLY EARNED WAGES
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Posted 7 years ago
Metro Bank is NOT FIT FOR PURPOSE. Used them for 3 years for my business. The Aylesbury business manager makes lots of promises but never actually does anything, let alone get back to you as promised or responds to emails or voice mail. Not sure what the purpose of that person is but he most certainly should not be a "Business Manager". Have now moved my account to Santander who are very responsive and actually care about their business customers
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Posted 7 years ago
Store seems to offer everything except bank accounts. Six weeks after making application still waiting. No one person seems to take responsibility to see things through. Great if you want a sit down, coffee or dog biscuit though!!!!
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Posted 8 years ago
Metro Bank is rated 1.5 based on 273 reviews