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millybridal Reviews

1.9 Rating 77 Reviews

23 %

of reviewers recommend millybridal

Company Reviews

1.9

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

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millybridal 1 star review on 24th April 2024

millybridal 1 star review on 24th April 2024

millybridal 1 star review on 24th April 2024

millybridal 1 star review on 13th April 2024

millybridal 1 star review on 13th April 2024

millybridal 1 star review on 13th April 2024

millybridal 1 star review on 13th April 2024

10

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous company. Ordered dress - like others, assuming it was a UK site, first of all they quoted rates far later than I'd agreed to on purchase, then they agreed to create a custom made dress to make up for the times, then I hear NOTHING for a whole until I check because of a house move that the dress is in its way, they assure me it's fine, then today I check again and they admit they aren't going to get the dress in time for my event... Which is in 4 days time, and then when I asked about a refund - NOTHING. Thankfully I paid with PayPal so I've escalated to a dispute along with all our correspondence, and will keep my fingers crossed - it's not just the money but the potential let down. At least I have a couple of days to find a dress!!”

Posted 2 years ago

“I ordered a dress for prom for my daughter. They despatched is but the courier lost the dress. The courier accepted liability and asked me to submit a claim through my sender, Milly Bridal. I did this but MB cannot be bothered to follow this up. I have emails from the courier accepting liability but MB cannot be bothered to do anything so I am out of pocket and have no dress through no fault of my own. They say they have been paid and have sent the dress so they don't need to do anything. They also don't ask for proof of delivery by photo so be aware your hard earned money is very much at risk because their customer service if there is a problem is terrible”

millybridal 1 star review on 7th July 2021

millybridal 1 star review on 7th July 2021

millybridal 1 star review on 7th July 2021

Posted 2 years ago

“Very disappointed . Ordered size Uk 10 but more like a size 4 . Cheap materiel and no where near a fit . Unlike other companies when something doesn’t fit this company refuses to refund or exchange even though it wasn’t custom made . Absolute rip off . Steer clear”

millybridal 1 star review on 28th April 2021

millybridal 1 star review on 28th April 2021

Posted 3 years ago

“Do not buy from Milly Bridal, as they have the worse customer service. They seem decently priced compared to other companies, but it's because their dresses are made from cheap material. The reason their Customer Service is terrible is because I had purchased a dress and purchased a 2 day rush shipping on it. After 9 days of seeing the dress pending on their site, I contacted customer support to cancel the order. Once I sent the request I received a notification that the dress is now "shipped". I spoke to a Customer Support agent and told her to not ship the item, as I'd rather be refunded due to the dress not going to arrive on time. The Support Agent said, "just wait for the dress. It should get there soon". I said, please don't ship it as I will just return it, as you didn't honor the 2 day shipping policy. She replied, "its already shipped, you now need to wait for it to arrive". I did receive the dress a few days later, but we were very dissatisfied as they didn't ship the correct size, the material felt cheap, and the occasion to wear the dress already passed. Therefore, I attempted to return the dress, but they said, "Once a dress is shipped, there are no returns, no refunds". I tried to let them know about the 2-day shipping and they said, "it is shipped two days", without acknowledging it wasn't shipped when I ordered it. This went on for 5 weeks, and I put in an international complaint, since they ship out of Honk Kong and their headquarters are in Britain. They didn't even blink an eye, other than saying, "do what you want to do. We have a no return, no refund policy". I then told them I would write many negative reviews and they said, "so sorry to hear that". So far I have tagged them on 3 years worth of Instagram photo's and multiple places like this, and they don't care. It just shows that they don't care at all about their customers, even if it loses them business. They are super prideful, and will not admit to mistakes, issues, errors, and will not give any refunds despite how wrong they are. Since they are located outside of the US their CS hours are from 9pm - 4am, so it's impossible to talk to someone live. My hope is that no one else has to live through this horrible experience, and that they lose business because of their lack of compassion and empathy to the customers.”

Posted 3 years ago

“Do not order a dress from this company. They have a zero return policy, which means you're screwed if there are any issues. And do not pay for any expedited shipping costs, as they will not honor it. We ordered a prom dress on 3/11/21 and added expedited shipping. I checked back on 3/16/11 to cancel as we hadn't received the dress, as it showed "pending" in the shipping status. We needed the dress by the 17th, which is why we paid for expedited shipping. That night I get a "shipping confirmation" notice that they shipped it despite my request to cancel, so I spoke to a customer service agent named, Ashley. I asked for a full refund because they didn't honor the 2 day shipping and that if they shipped it that I wanted a return label to ship it back. She replied, "wait for the dress." I contacted them back every day saying I don't want the dress because they didn't honor the expedited shipping. I received the dress on the 19th, and requested the refund and return shipping. After we received the dress, the fabric was cheap and itchy, and is poorly made. The "admin" at customer service said, "we are afraid there has no delay caused. You placed the order on March 11th, we put it in rush order for free and sent it out on March 15th, then the parcel has been delivered on March 19. You may check the tailoring and shipping time we stayed on the dress page, sorry we can't accept this free refund, please understand." Don't do business with these people. I'll be reposting this every few days, until the issue is resolved.”

Posted 3 years ago

“Dress arrived and didn't look how it did in the pictures online. Completely see-through when this wasn't the case in photos. They won't accept returns either so completely ripped off.”

Posted 3 years ago

“This was the sorest experience I have ever had with a store. I need there number if anyone has it. Received my dress today and it is NOTHING nowhere near what I ordered . I’m completely utterly disgusted and disappointed . They do not respond to emails and there is no phone number. I wouldn’t have paid a penny for this dress and feel robbed over $400.”

Posted 3 years ago

“Had my dress custom made but the armholes were for a smaller size and this pulled the back and it gaped, the bodice was bumpy not smooth, length too long even with my measurements. I was advised by their 'customer service' to get it altered ! the dress arrived in a small package all crumpled also lace on dress inferior quality. My advice is save your money!”

millybridal 1 star review on 23rd September 2020

Posted 3 years ago

“I found a dress that I loved for my bridesmaid dresses and luckily only ordered one just to be sure it would be ok! The dress provided was pink instead of the burnt orange as advertised and a totally different design to the one advertised. I called to return within the 7days as advertised and advised that the dresses are handmade to order (lie) and they would not refund. After numerous emails they agreed to 30% refund and I keep the dress as it is no use to them. This was just bought as a size 14 not custom sizes. No refund has been received! They are falsely advertising and took £95 for me money for a dress that I cannot use at all! I wish I had read reviews before buying from this company. I would like to provide pictures so you can see how different the dresses are. DO NOT ORDER FROM THIS COMPANY!”

Posted 4 years ago

“I have been looking for a specific style of shoe for my wedding (due to medical issues with my feet), and have been really struggling to find the shoe I need so when I saw that Millybridal had a shoe that pretty much ticked all the boxes I placed an order, the website seemed okay and the picture of the shoes looked fairly nice. When the shoes arrived, they looked cheap and box arrived squished. They also didn't fit at all, and if I were to wear them all day they would definitely cut into my skin. I reached out to Millybridal to request a return, explaining the shoes didn't fit as expected and they have been nothing but obstructive since.They first replied to my email stating I couldn't return a dress - which is fine... expect I wasn't wanting to return a dress. They told me that they state on the website that shoes cannot be returned. Nowhere on the item listing, nor on the email I received confirming my order did it state that these shoes cannot be returned and when I checked the general returns policy on their website it doesn't not state that either. They only place it states that items that don't fit can't be returned is items made to order. They've also told me to take my item to a tailor, at my own cost, to rectify the issue - however I fail to see how I can have shoes resized? I do not believe that they have been entirely clear, and nowhere on their policy does it specifically state items such as shoes cannot be returned or refunded. I have raised this with paypal so still hoping to get my money back. I would absolutely avoid this company - they are a total sham, and con!”

Posted 4 years ago

“Terrible company, with unbelievably poor service. My partner bought a pair of shoes from here. Upon recieving them not only did they not fit but they were very poor quality. When asking to return them they told her that they don't accept returns on any times because because specifically states dress or items tailor made and directed her to the returns policy.Yet nowhere on the item listing, nor on the email she received confirming my order did it state that these shoes cannot be returned and when I checked the general returns policy there was no mention that shoes cannot be returned. When she appealed this they replied they stated that I cannot return a dress... yet it's not a dress, it's a pair of shoes! When my partner contacted them via their webchat they told her that she would have to source a local tailor at her own cost – now I’m not an expert but I fail to see how someone can have a pair of shoes resized! We then appealed this to PayPal but it looks like they've sided with MillyBridal, so now we're seeking out a financial ombudsman to look into this.”

Posted 4 years ago

“If you do not want to be disappointed for your big occasion, then stay away from Millybridal, I wish I had done better research as my daughter also did not go to her prom as the dress we got from Millybridal could not be altered. They made the dress for a Barbie figure type, which is not realistic for a standard size 2, the cup size was for like a double D with padding. There Customer service or lack of sucks as their return response to us was to point to their return policy, which they state they do not take back dress that does not fit, even if it cannot be altered. Not willing to work with you at all, even though we showed them pictures of how ridiculous the fit was!. Go to someone more reputable that is willing to work with you. Expensive lesson”

Posted 4 years ago

“BUYER BEWARE, they sent me a dress that only slightly resembled the dress we ordered and despite the “friendly looking” return policy they don’t do returns so I may as well have lit $200 on fire. I’m a single mother and had to save and save for a dress that turned out hideous, my daughter was in tears!”

Posted 5 years ago

“Be careful ordering from Millybridal. US sizes are absolutely wrong. Ordered US size 4 dress. Received dress that's more like US size 1 or 2. Also, dress description said fabric was lace but it's not. Impossible to return now.”

Posted 5 years ago

“We ordered a dress for prom for my daughter. The picture of the dress on the computer was pink. The dress we got was white. She was going to prom, not getting married. The invoice said the dress being bought was "as shown". "As shown" was pink and not white. They wouldn't give me a refund. That is completely dishonest when their website says specifically: "Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund." I will NEVER order from them again.”

Posted 5 years ago

“PLEASE PLEASE PLEASE DO NOT CONSIDER ORDERING ANYTHING FROM THIS HORRENDOUS CHINESE MANUFACTURER. THE POSITIVE REVIEWS ABOUT THEM ARE CLEARLY WRITTEN BY THEM AS THEY ARE IN BROKEN ENGLISH THE IMAGES ON THE WEBSITE ARE PHOTOSHOPPED HENCE THE DRESS NOT BEING ANYTHING LIKE THE PHOTO POORLY MADE WITH A DEFECTIVE ZIP. NO REFUND IS WHAT I HAVE BEEN TOLD. DONT GET BURNED AS I DID AND LOSE £156 BUY FROM A REPUTABLE MANUFACTURER HERE IN THE UK WHERE YOU KNOW YOU WILL AT LEAST GET YOUR MONEY BACK. DISGUSTING RIP OFF MERCHANTS PRETENDING TO BE BRITISH WHO NEED TO BE SHUT DOWN ! PLEASE PLEASE DO NOT BUY FROM THEM.”

Posted 5 years ago

“HORRENDOUS FAKE CHINESE COMPANY. BE WARNED .DREADFUL PHOTOSHOPPED CLOTHES .BADLY MADE WITH DEFECTIVE ZIP. NO REFUND OR EXCHANGE OFFERED. SCAMMERS. BUY FROM A GOOD REPUTABLE COMPANY WHO DOESNT PIT FAKE POSITIVE REVIEWS ON.”

Posted 5 years ago

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millybridal is rated 1.9 based on 77 reviews