Misfits Market Reviews

Name: Misfits Market
Rating: 1.44

1.4 Rating 346 Reviews

8 %

of reviewers recommend Misfits Market

Company Reviews

Questions

Metrics

1.4

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Misfits Market 1 star review on 10th December 2024

Anonymous

Misfits Market 1 star review on 7th September 2024

Anonymous

Misfits Market 5 star review on 4th March 2021

Retta

Misfits Market 5 star review on 15th February 2021

Kim

Anonymous

Anonymous // 01/01/2019

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“Terrible service. The produce almost always arrives bruised or close to rotten. I even got one box that had everything covered in mold. Sometimes they come really late. They never include items you choose or add-on items. Just go to the grocery store and get fresh stuff that you actually want!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We would never send food that is not safe to consume and our Customer Success team would like to investigate your experience. However, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I think this is the worst place to get food from my 1st box was discussing I did the customize box got nothing I ordered stuff was moldie box wasn't even worth $10 and I paid $34.08 and they had never to say they would give me a refund of $6.60 you can't get in touch with them all they do is keep sending the same message back and they still keep trying to take money from my bank enen though I cancelled unexpectable IF I WERE YOU I WOULDN'T ORDER FROM THEM”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post your review. We're disappointed to read your impression of us. We want nothing more than for you to enjoy our service while saving you up to 40% off of what you purchase from us. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. For example, if you've selected red chard and it becomes unavailable, we may substitute for rainbow chard or kale instead. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. You should never receive anything that would not meet our standards though. So, we appreciate you reaching out to our Customer Success team. Whenever you contact our Customer Success team, you will receive an auto-confirmation email letting you know that we have received your request and will be in touch usually within 48 hours. If you should send multiple emails you will receive that message for each contact. The Customer Success representative you worked with was happy to take a look at your account. While we could not find any record of you canceling your subscription on your own, the representative did cancel on your behalf. They also refunded your 1st and only order processed in full. Please let us know if you have any questions at all about your resolution at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“First box--a few items that we don't like, some limes in bad shape Second box--wilted celery, broken squash, unripe fruit I can get the same amount of produce for the same money, or less, at my local farmer's market. That is what I will do from now on. It really wasn't worth the money spent.”

Helpful Report

Posted 4 years ago

Thank you for your review. We typically save our customers up to 40% off of their certified organic food. We ship all of our boxes fresh and do expect you to receive them that way. We're disappointed to learn your order was affected in a negative way and to determine what happened we need to look into this further. Without identifiable information this will be hard to do so, please contact us at https://www.misfitsmarket.com/contact-us with your order number or email associated with your account. Thank you.

Posted 4 years ago

“I was charged Sept 27 for my first oder. By email I was told delivery date was extended three different times. I never received my order and my requests for service have been ignored other than “we will be in touch with you within 48 hours”. - been three weeks now- I cancelled subscription but they tried to charge me for a second box anyway. Just lucky that I lost my credit card and had it cancelled the day before!”

Helpful Report

Posted 4 years ago

Thanks for reaching out. We looked into your concerns with our Customer Success team. We were very excited when you joined us and we're disappointed this first order was delayed. Thank you so much for reaching out to our Customer Success team on 10/12/20. A Customer Success representative was happy to respond to you on 10/15/20 with a full refund and a credit towards a future order. After reviewing your account, we confirmed that you paused your subscription. Pausing a subscription requires you to choose a length of time between 1 and 6 months after which you’d like to resume your subscription. Canceling a subscription, on the other hand, is a different option that asks for no period of time before resumption as it immediately cancels future boxes. An email was sent to the email address associated with your account 1 week prior to resumption notifying you that the subscription was going to resume in the near future. We did not receive any communication from you until after this order was processed. As a courtesy, our Customer Success team did refund this order as well. We would have liked for you to experience one of our boxes and we do hope that in the future you will consider returning. If you have any questions for us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I'm a new customer, but will be canceling. I set up the first order to be delivered on a Friday. On that day I was notified that it would be delivered on Saturday. On Saturday I was notified that it would be delivered on Sunday. It is now Tuesday and their site states it will be delivered Wednesday. They have not responded to my emails. I don't recommend this company!”

Helpful Report

Posted 4 years ago

While we are very thankful you decided to give us a try, we're disappointed this order appears to be delayed in transit. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“The first box was skimpy. The second box ok. 3rd box, late. then the service went down from there. Never arrived on my chosen day, ROTTEN FRUIT AND VEGGIES, I have photos; till finally I just didn't get a box. I was NEVER REIMBURSED for the Market items I purchased from prior mistakes either. They just gave me at the most I've seen, a 20% on the next box. Nothing for the extra items I paid for. The latest and last, UPS never received the box from them. Misfits created a shipping label that put it in the system but UPS was NEVER given the box to deliver. Now. I'm probably gonna have to fight to get my money back. I wish I had read further reviews before I subscribed to Misfits. A family member suggested I try them, but you know the saying, misery loves company. We will see how this ends. I hope and pray well. I'm not able to work due to the pandemic so I don't have money to lose. Was just trying an economical way to feed my family good food. This really hurts. This happened the week of Oct 5. As of today I haven't heard from anyone. I just want my money back and call it.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to share your review. We want you to enjoy every box you receive from us and we're concerned. In order to assist you and make sure this is thoroughly looked into, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 4 years ago

“My first shipment had 2 crushed items and was missing 1 add-on. Second one was 5 days late and 3rd one was 2 days late and 2 items were wilted. They substituted items in the 3rd one so I didn’t end up getting what I ordered and was counting on. Customer service only responds when you post a negative comment on one of their Facebook posts. Am definitely cancelling. Don’t waste your money here.”

Helpful Report

Posted 4 years ago

Your feedback is appreciated and we're sorry your experience was not what we would've liked. Our Customer Success team is dedicated to our customers and making sure they get the most out of our service. Our Social team will also reach out and respond to all customers that visit our social pages with fun interactions or information. We value our customers' participation in our community and we want our digital spaces to feel safe and welcoming for everyone to discuss all things Misfits Market. After reviewing your account with our Customer Success team, we see that your orders were delayed in transit with the third-party shipper for your area. The Customer Success representative you worked with at that time was happy to assist and also address with the shipper on your behalf. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it with an item of comparable use or value. For example, if you've selected red chard and it becomes unavailable, we may substitute for rainbow chard or kale instead. By being open to a variety of foods, you’re helping us remain true to our food rescue roots and doing your part to end food waste. If you have any further questions for us, please let us know at https://www.misfitsmarket.com/contact-us. Our Customer Success team is always happy to help.

Posted 4 years ago

“I had no problem with the food, but I just don't cook that often. I cancelled before my third shipment and have an email from the company saying my suscription is cancelled. I was shipped and billed a third shipment and they are about to send a fourth and I can't reach anyone to cancel.”

Helpful Report

Posted 4 years ago

So pleased to know how much you enjoyed the food we sent. Thank you for sharing your feedback. Our Customer Success team is reviewing your interactions with them and will be making sure all of your concerns were addressed. We appreciate your patience while our team takes care of you. If you have any questions, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“First box was ok. Variety of produce, Went down hill from there. Last 2 boxes had some wilted, rotting produce. Last delivery, requested for Sat, because I am home to get it, came on Monday evening, late. If I had not looked outside would not have even known it was there. Found box smashed in, "freezer" pack just water & appx half of food not useable. No thanks, Misfits! Canceled future deliveries & was just notified I was charged again! Will be reversing that charge as I have documentation order was cancelled. Better quality, fresher produce by far at farmers market or even grocery store.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns and we definitely want to address them. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“The box is not a big value. I guess I was assuming I get some things I don't normally get at the grocery store. But instead I got celery onions Ginger things I buy regularly. Possibly sent me something that I have no idea what it is some kind of squash. Was shipping and handling $27 it just isn't worth it. Plus if you go to the website and try to cancel you end up going in circles at least on my phone. I love the second request on voicemail for a call back we'll see if they call me.”

Helpful Report

Posted 4 years ago

We appreciate your feedback regarding your order. We consistently compare our pack lists—that is, the actual items delivered in any given Misfits box—to the same organic items offered at national grocery store chains, both discount and specialty, as well as online grocery delivery services. We have found the average savings across all types of stores to be up to 40%. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. Our Customer Success team does not currently provide phone support but our representatives are available and ready to assist you via email at https://www.misfitsmarket.com/contact-us. Your support and being open to a variety of foods help us remain true to our food rescue roots and has been invaluable. If you need us, do not hesitate to contact us.

Posted 4 years ago

“Want to cancel and can't log into my account. Help!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Therefore, we're sorry to read you are wanting to cancel. If you're unable to reset your password, please reach out to our Customer Success team at https://www.misfitsmarket.com/contact-us. Please include an order number or email associated with your account so a member of our Customer Success team can address your concerns. Thank you so much!

Posted 4 years ago

“Two days later and my first box has not arrived. I don’t want produce that’s late, but produce that does not arrive is even worse. Getting a refund is also impossible as my customer service ticket has gone 24 hours without a response. Awful”

Helpful Report

Posted 4 years ago

We appreciate your posting. Our Customer Success team is happy to help and we would like to check into this further. However, we will need more information to find your account. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you.

Posted 4 years ago

“We were excited to receive our first box and chose the items in it. We also ordered organic strawberries at an additional cost. The box arrived with things we didn’t ask for and were missing items we requested. The strawberries were covered in mold and clearly had been shopped frozen and defrosted in transit. No one gets back to you from customer service. Absolutely awful experience”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I received my first box last Saturday. What a disappointment! I through away 3 rotten pears, a molded spaghetti squash and a rotting red onion. I am in the process of trying to cancel my subscription. The website is not working correctly and I can not able to find a phone number! Very frustrating!!”

Helpful Report

Posted 4 years ago

We appreciate your review and we're sorry for any disappointment with this order. Our Customer Success team is devoted to your account and currently provides support via email. This is not the norm and we would like to look into this and work to resolve your concerns. Please reach out to us at https://www.misfitsmarket.com/contact-us. Thank you.

Posted 4 years ago

“My first box arrived early in the day, by Postal Service no less. Can't blame the company for late deliveres. Ordered Friday and delivered Monday. The box is insulated, with an extra ice bag in it. I like it so far, no complaints at all. One celery stick was a bit mushy, but I'll take that if it is the only problem. Customer service is via email, which is not so good it you have an immediate problem. They should have a cheap VOIP phone for the purpose. Check out MagicJack, been using it for years as a customer. I bet it would really help this co. No idea if they have live chat or not. I am on the small box every two weeks, will order again. Can't rate the customer svc. as I haven't used it yet. I have no reason to be anonymous, but do not need extra spam so please do not publish my email addy. Thanks.”

Helpful Report

Posted 4 years ago

We truly appreciate your feedback and we are glad to have you with us. While we do not currently provide phone support our Customer Success team is able to help our customers via email and live chat. For our live chat hours, please see https://help.misfitsmarket.com/en_us/how-do-i-contact-you-if-i-need-assistance--SJhTiu_cv We again appreciate you and do not hesitate to contact us regarding any questions/concerns you may have. We can be reached by email at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Customer service is non-existent. Cannot log in to my account a nd unable to reset password, therefore could not customize or cancel order. I have been charged for an order I do not want. After submitting several requests for assistance, I still have not received a response.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Therefore, we're sorry to read you are having any trouble accessing your account. We would be happy to look into the status of this for you but will need some identifiable information from you. Please reach out to us at https://www.misfitsmarket.com/contact-us with an order number or email associated with your account so a member of our Customer Success team can address your concerns. Thank you so much!

Posted 4 years ago

“Very unimpressed with their customer service. We have tried to cancel our account because we don't think the cost is worth what we receive, but we keep getting an error message when logging in. They do not have a number listed for help and they take a VERY long time to respond to help requests online. I've been charged twice for boxes I did not want.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. So we're disappointed to read you are having any trouble. We want to help but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks!

Posted 4 years ago

“If I could give it a zero I would. Worst service ever. the box is ALWAYS late, I even moved my delivery day to earlier in the week to offset it. Often my box never arrives at all. It just "disappears". The tracking is a joke. The veggies themselves are decent but I question their freshness. I've given them numerous chances to make things right but I have just lost all trust in them. It's easier and less time consuming just to drive to the darn store.”

Helpful Report

Posted 4 years ago

We are very interested in making your experience the best it can be. Therefore, we're concerned to read you have experienced orders delayed in shipping. While some delays can be caused by events outside of our control such as weather, delays with the third-party shipper, etc., it should not be the norm. Our Customer Success team appreciated the chance to delve deeper into your concerns regarding this order. Thank you for your patience as they resolved this and we're very happy for your continued support of our service. Feel free to reach out to us at https://www.misfitsmarket.com/contact-us for any questions. We look forward to you receiving your next order.

Posted 4 years ago

“I do NOT recommend this company. Wonderful idea, but very poor execution. Last week, I tried to log in to customize my order, but their site told me I could not customize my order till later this week. Then surprise! I was billed for the box on Monday. I've tried several times to reach customer service but their phone only takes messages and they never answer the support tickets. The box showed up today with a bunch of stuff I didn't want. I've cancelled my account with them and do NOT recommend them to anyone.”

Helpful Report

Posted 4 years ago

We're very passionate about the customer experience and appreciate your review. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. We currently do not provide phone support but our Customer Success team is able to assist you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“We have been getting boxes from Misfits Market for several months. To begin with we got our boxes on time and were pleased with the fruits and vegetable in the boxes. HOWEVER, we have had issues with 3 of the previous 3 shipments (2 were delivered late and the other came in damaged.) Our next shipment is due today. As of right now, the box doesn't show as even leaving Misfits Market! Given issues with 4 out of 4 shipments, we will been canceling our subscription today! Good concept but POOR implementation!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We're sorry to read any of your orders were affected in transit and this is not the norm as evidenced by your previous on-time deliveries. Our Customer Success team would like to look into this deeper with the third-party shipping partner for your area. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

Misfits Market is rated 1.4 based on 346 reviews