Name: Misfits Market
Rating: 1.44

“This was my first order. When I opened the box the cold package had broken and the food was Covered in a toxic spill. I am unhappy that 1) this was Received like this and 2) the quality of the produce. It’s one thing to have something Misshapen completely another to have produce in the midst of spoiling. The onion was gone - one of the cucumbers completely broken in half, and of course the greens and all the vegetables swimming in a cesspool of coolant. Canceling my account once I get my money back”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We use eco-friendly packaging intended to keep your box fresh in transit. We're very sorry the ice pack was damaged while on the journey to your door. Fortunately, the ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand from your review that it was more than this inconvenience. Our Customer Success team did receive your outreach regarding the ice pack leak but did not receive any follow-up that your food was negatively affected. Our support team is here to make sure you have the best experience and wants to take care of you. When you have the chance, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“They promise 25$ off first order and a referral fee to the person who referred each.They did not do it.The 2 orders I got were partially spoiled.They had mostly the same type of produce.The topping on the cake was when I emailed them they have an auto response.it says they will respond .over a month went by and they don’t even address the problem.i emailed back and they just ignore it.i challenged on my credit card that I didn’t get the 25$ credit believe it or not after my credit card reversed it.misfits charged me again .They are timely when it comes to ripping people off but not customer service.ive spent too much wasted time on them.I now buy my organic produce at Costco its better and less money.If you don’t have a lot of time to waste don’t waste your time with them”

Helpful Report

Posted 4 years ago

We appreciate the time you have taken to provide your review. We expect you to receive quality produce and we're sorry that you received anything that would not meet our standards. All boxes are freshly packed the day of pick-up by our third-party delivery carrier. We also use eco-friendly packaging that keeps them fresh in transit. We checked into this with our Customer Success team and we do see where you communicated with one of our Customer Success representatives. They are also reviewing your communication to make sure all of your concerns are addressed. Regarding referral credits, at the time you signed up, the referral codes provided to our customers were 25% off the first box for their family member/friend. The referrer would also get 25% off their next order when their family member/friend signed up for their first Misfits box. In order for this 25% credit to be applied, you would need to enter the referral code you received from your friend at the time you set up your subscription. Our Customer Success team did not see a referral code entered for your order. Looking at your account, your subscription was not canceled until 6/14/20 which was after your second order processed on 6/7/20. Canceling your subscription will not cancel an order that is already processed. It will only affect future orders. If you have any questions about the information provided here or by the Customer Success representative you spoke to earlier, please let us know at https://www.misfitsmarket.com/contact-us. We really would like for you to be a part of the Misfits Market family and are dedicated to you.

Posted 4 years ago

“Wouldn't have given even one star. 2 tiny potatoes not even a serving for one person 1 mango 2 apples. One zucchini Are we feeding gnomes? apples for fruit? expected something in season Spoiled old dried out onions celery and yellowed greens (see pictures). Expected veggies for side dish not things to add to something Onions celery. Two beets that might make a side for me. Some big fuzzy thing I have no idea what it is. Fennel maybe? All this arrived and sat on my porch for maybe 5 minutes passed the fedex truck on my way home. Yet it was about 100 degrees inside the box the 'cold pack' placed in the box was completely melted. Maybe because the box arrived at least 24 hours late?”

Helpful Report

Posted 4 years ago

Thanks for the review. We're disappointed to see your order was delayed in transit. We packed every box fresh the day it's picked up by our third-party shipping partner. We also use packaging that is eco-friendly and intended to keep food fresh in transit. You should expect to receive quality produce and we're sorry this did not happen in this case. We would like to address your concerns and make sure that you are fully enjoying everything we have to offer. Therefore, please contact us at https://www.misfitsmarket.com/contact-us so a member of our Customer Success team can begin looking at this further.

Posted 4 years ago

“First boxes were great--very fresh, fun to receive, though a few too many root vegetables considering it's the height of summer. Only real complaint was that sometimes soft items like peaches and cucumbers were packed beneath heavy items and were squished. But today's box arrived 5 days late and full of flies and rotten produce. A great concept gone wrong considering how often this seems to happen to others.”

Helpful Report

Posted 4 years ago

Thanks for your time and feedback. Any produce that does not meet our quality standards is not the norm. The extended delay in transit, unfortunately, affected your order. We're sorry this occurred and our Customer Success team would like to help. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 4 years ago

“If I could put 0 stars I would!! 4/5 times my box was delivered days late.. Only once was it delivered on the day it promised. They never got the produce I purchased right. Oh and the wrong produce that they did give us when horrible quality and brown. When I say it is the worst company ever, please don't make the mistake we made in getting this company!!!”

Helpful Report

Posted 4 years ago

We appreciate you contacting us. We never want your order to be delayed and we're sorry this has occurred more than once for you. Given your concerns, our Customer Success team was grateful for the opportunity to look into this a little deeper. As these delays were happening in transit we worked with the third-party shipping partner in your area to offer a solution as well as address any concerns internally. We do hope that you will consider the solution offered and if you need us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I've now given this company four chances to deliver produce this does not look like it was pulled out of the bottom of a dumpster. This is the fourth fail in a row. The idea is great, but until they can deliver edible food, the concept is garbage.”

Helpful Report

Posted 4 years ago

Thanks for contacting us regarding this. This is not usual so our Customer Success team appreciated the chance to look into what was affecting your boxes. They found that your order was damaged in transit and they reported your concerns to the third-party shipping partner in your area. They also made this inconvenience right with a full refund and credit on your next order with us. Thank you so much for updating us on the next box you received. We were glad to hear it was perfect and that this was resolved for you. As always please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us and we look forward to you receiving your next box.

Posted 4 years ago

“I received 4 deliveries. 3 of them were at least a day late and each one had a number of spoiled/squashed produce and fruit. I informed them of the damage and they gave me a 10% discount on the following order. The last order arrived 2 days late, the box was damaged and too many products were damaged or beyond fresh. I informed them, with photos, of the damage. They never responded. I cancelled the subscription. Not worth the hassle.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns about the amount you received for your credit. Credits or refunds are based on the discounted amount originally paid and what was originally reported at the time as affected. Our Customer Success team definitely wants to assist you as they have in the past. We would be happy to look into this further and confirmed whether your last message was received. In order to do so, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I am torn between a 2 and 3. My first box was delayed due to a power outage on their end. Received it on Saturday when it should have been Saturday. I emailed customer service to check but they never contacted me. Bag was water. Second box was huge but got repeats of butternut squash, celery, and jicama which we don’t eat along with a huge red cabbage which we threw out because by the time we got supplies to use it, it was bad. Finally got to customize third box but only got 85% of it and it was small, while others posted pictures of copious items that were all the customizations. Last box was meager and the cucumber turned rotten (2 days) before I could eat it. The last two times my romaine lettuce have been 4 stalks with the roots - not much help there if I wanted to eat it quickly. Add ons were sometimes already half rotten like tomatoes. Last box was only one on time. Them and FedEx don’t work well and as I get things from other places through Fed Ex, it’s not Fed Ex’s side. I found an alternative in my area, that while more expensive, is soooo much better all the way around.”

Helpful Report

Posted 4 years ago

The customer experience is very important to us and we're sorry your experience was not what we would have liked. We want to look into this further, but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“They sent me an email last week stating their new pick what you want for veggies. I clicked on the email to check out to see how it works. Everything I like was 'sold out' I clicked off the site. I get an email yesterday and this morning stating my order has shipped. I was a previous customer but had a very bad experience with their products being bad. I never confirmed any shipment for this new order that is being sent. They charged the credit card I had I file. This is a very unprofessional way to trick people. I clicked on the email to see whats new, and they send me a box, when I never submitted an order. This company should be ashamed of this type of business practice. I've sent two email since yesterday, with no response.”

Helpful Report

Posted 4 years ago

Thank you for your review. We're glad to find you were interested in customizing your boxes. However, clicking on the link to learn more about this feature would not automatically reactivate your subscription. You would have to log into your account and select this option. Reviewing your account log with our Customer Success team shows you reactivated your subscription on 7/24/20 and you were not charged until 7/26/20. We would have no way of knowing that this was not your intention and the first notice we received that it was not was after your order was charged/processed. Per our cancelation policy, once an order is processed it cannot be canceled (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). Our Customer Success team was happy to look into this for you and provided information the same day of your outreach. If you have any further questions about the information they provided, please let us know by replying to their email or contacting us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“What went wrong you ask? First, you advertise that your offered produce are "Misfits", being fresh and delicious but weird looking. I bought into this false advertising and bought my first box. What I received had all been originally - and a long time ago - perfect produce labeled and packaged for commercial sale; the same labels and packaging seen at the local supermarket. Therefore, none of it was directly from farmers who could not market "Misfits." I can only assume it was from supermarkets and warehouses that had to get rid of it. The condition of the produce I received was like the moldy, squished and rotting of other one star reviewers. I sent the company three separate emails with this information. I am not surprised that they have answered NONE. It seems to be their M O treatment of customers. What a waste of money.”

Helpful Report

Posted 4 years ago

We appreciate your outreach. Most fruits and veggies, with the exception of loose greens, are marked with a sticker or twist tie that indicates their PLU code. That’s the 4- or 5-digit code unique to every variety of produce. It’s assigned at the global level so that whoever ultimately receives it knows exactly what it is (e.g., a Kent mango versus a Tommy Atkins.) It’s especially useful when rescued produce may have a discoloration or size/shape variation that resembles another type of produce altogether. Nearly every produce sticker is applied at the farm level, long before a grocery store might even purchase it. So think of this sticker as an indication of a veggie’s classification, not its destination. We checked with our Customer Success team and we did not see an email sent in under your name or the email associated with your account. We want to make sure that all of our concerns are addressed because your experience is important to us. When you have a chance, please contact us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can further assist you.

Posted 4 years ago

“Of the five boxes I have received, only one came without issue. The last two have had many items rotted. Customer service is horrid and the refunds don’t match the inedible products. I recently had to throw out over half the items and they offered me a 20% discount. Customer service is terrible and the box comes hot. Not Luke warm, not room temp, hot to the touch. Go elsewhere”

Helpful Report

Posted 4 years ago

Your feedback helps us make sure the customer experience is the best it can be. Thank you for taking the time to write your review. We're disappointed your last two orders were not to our standards. We ship all of our produce fresh and include packing materials to keep your box fresh on the way to your door. Our Customer Sucess team is always happy to assist and any credits or refunds offered are based on the discounted amount originally paid and what was originally reported at the time as affected. If you have any questions about how this was determined for a particular order, please reach out by replying to your ticket or contacting us at https://www.misfitsmarket.com/contact-us. Thank you so much!

Posted 4 years ago

“The first few months were good. Then all of a sudden I started to not get what I had selected off their list. At first one item (celery) was missing, replaced with brussel sprouts. Had to find a friend who liked them. The next week no celery again and more items were replaced. Some were rotten on arrival and some I am allergic to. Reported the issues right away. The third week I again selected my items and got the email that my order was accepted. I got the box and nothing I ordered was in the box! I sent an issue report and got an email back saying I didn't order on time. I responded with a email that was dated 2 days before the cut off, that said my order was accepted and listed the items I selected. The response was "Sorry, 30% off your next box". Most if the last box was not items we like and couldn't find anyone who wanted those items so they ended up in my composter. I paused my subscription and thought about it. Came to the conclusion that I was paying for the selections I made and could no longer rely on Misfit to ship the correct order to me and it was a waste of money to continue my subscription. I contacted them and cancelled my subscription.”

Helpful Report

Posted 5 years ago

While we're happy to read you enjoyed our service the first few months, we're concerned to read your opinion has changed. We would like to look into this further but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks!

Posted 4 years ago

“I tried misfits market, thinking I was helping farmers sell less than perfect produce. My first box was waterlogged from ice pack that leaked all over everything in box. 2 out of 3 onions were moldy the 2 mangos I received never even turned ripe. My second box I could have bought from the grocery store for $5. that's how small it was. I cancelled and would not recommend.”

Helpful Report

Posted 5 years ago

Thank you so much for sharing your concerns. We want you to enjoy every box you receive and we're sorry for this inconvenience with your first order. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand though that it was more than this inconvenience. Thanks for writing to our Customer Success team when this occurred so they could promptly resolve it with a full refund. Our service typically saves our customers up to 40% off of their certified organic food. We also hand-select everything that goes into each box to provide you the best value compared to the current market rates for organic produce. Often the smaller, more delicate items have much higher prices when they’re organic. Stuff like greens, romanesco, and stone fruit are a great example, especially in the summer and early fall. Winter boxes will be heavier based on what’s in season: hard squash, apples, potatoes. Our Customer Success team is dedicated to your experience and would like to address your concerns with your second order. Please contact us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can help. Thanks.

Posted 4 years ago

“Vegetable box was nearly holding it was water logged the ice pack was ruptured going on all the food. Box was upside down everything was wet and clammy. I called and was hung up on 6 times then I tried again and the phone was busy over 15 minutes I gave up I want a full refund and a nice person to talk to about this incident. It'd terrible that this happened but the man who answered should of been kind to me”

Helpful Report

Posted 5 years ago

Thank you for posting your review. We're grateful you have given us a try and apologize for the way this order arrived. Our team uses packing materials intended to keep your box fresh in transit. We're sorry your ice pack was damaged in transit and leaked. Fortunately, the ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. Our Customer Success team is absolutely here to help. However, our support team currently provides support via email and we do not offer phone support. Therefore, we're unaware of who you may have been talking to. We checked with our Customer Success team and did see where you sent in an email and it was responded to. We were more than happy to refund for any produce that was affected and we appreciate your patience as our team took care of you. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I was very happy with my first 2 boxes. after that my experience went downhill. Bad quality, frozen fruit, mushy mangos. I did contact them and they don't refund or resend. they just give a discount off your next order. this was OK the first time. But after multiple orders with poor quality, odd quantities - like 1 potato, way too much fruit and not enough green vegetables and what seemed like lesser quantities, I decided to cancel. ansd guess what they offered me a discount to come back. Won't do it.”

Helpful Report

Posted 5 years ago

Your review means a lot to us because we are always wanting to hear from our customers regarding their experience. While we appreciate that you enjoyed what you received in the beginning, we're disappointed to know that feeling has diminished. This should not have occurred and our Customer Success team did take your contact seriously reporting to the appropriate parties and crediting your account. Your feedback regarding the resolution is appreciated and we have shared this as well. Thank you for giving us a try and we do hope that you will reconsider and return. Your experience was unusual and we really feel our service can be a great benefit to you. If you have any questions at all, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“The stuff is moldy or brown (the broccoli is yellow - DANGEROUS) and truly disgusting . I have to throw away a lot of gross produce. No telephone - only e-mail. 3 weeks for customer service to respond, then "Gee I'm sorry - here's a small refund, won't happen again" But it does. Cancelled. Stay away.”

Helpful Report

Posted 5 years ago

Thank you for your message. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume therefore this is not the norm. We're here for you and do want to help. Thank you so much for contacting our Customer Success team regarding this. We are so very grateful you have given us another chance and we have enjoyed the opportunity to continue to send our boxes to you over the months. If you should need us or have a question, please contact us at https://www.misfitsmarket.com/contact-us. We appreciate you.

Posted 4 years ago

“I would agree with all the negative reviews here. They make you think you are rescuing vegetables that just look weird, but are of edible quality, however, they end up wasting time and resources sending you things to throw away. I cannot tell you how many bags of slimy black string beans I've gotten, or completely soft and wrinkly beets, or moldy onions. It was disgusting. It defeats the purpose of their company. They are taking people's money in exchange for giving them compost material. They are greedy and they have absolutely no customer service. Stay Away.”

Helpful Report

Posted 5 years ago

Your review is appreciated. We do work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We would never send food that is not safe to consume and we're sorry to learn you received any produce that missed the mark. Our Customer Success team is here to help and would like to look into this further. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 4 years ago

“I was very excited to try Misfits market. It was cheaper than imperfect foods, and it seemed that I would get a great selection of produce. I ordered the smaller box and received my order on time, and still cool from the ice pack included. However, as we pulled out the items and got to the bottom of the box, we were very disappointed in the amount we received. For almost $30, I expected to get more than what I got. We received 4 oranges, 3 apples, 2 jicama roots, 1 red onion, 2 poblano peppers, 2 beets, a small bag of fingerling potatoes, and 1 cucumber. Also included was strawberries, but I paid extra for those. I was disappointed that I did not get ANY salad greens or peaches/apricots. I intentionally did not buy salad greens, assuming I would receive at least one item in my misfits box this week. I WILL be canceling my subscription.”

Helpful Report

Posted 5 years ago

We were very excited to have you with us and we're disappointed you were not completely pleased with your first order. We typically save our customers up to 40% off of their certified organic food as well as provide convenience in shipping our boxes to their door. Our Customer Success team is always here to help and would like to hear from you. Please send an email with either the email tied to your account or an order number to https://www.misfitsmarket.com/contact-us. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. Again, if you need us, do not hesitate to contact us. Our team is always happy to help.

Posted 4 years ago

“Unethical company billed credit card BEFORE box ships. I cancelled subscription BEFORE box shipped, but they shipped it anyway. Also, from my photos, Misfits AGREED that produce was unsatisfactory, but they only offered a settlement of a 30% credit towards a future order. Their arrogance is astronomical-- thinking I'd order again based on abysmal Cust. (dis)Service. Please issue the $31.75 Refund-in-full I've asked 4-times for. P.S. Get a telephone, this is the 21st Century and they were invented 144-yrs. ago!”

Helpful Report

Posted 5 years ago

While we're thankful you decided to give us a try, we were disappointed to learn that you sought to cancel your account so soon after signing up. At the time you placed your order, all customers were charged for their first box once they created their account and completed checkout. These subscription terms were published on our website in our FAQs, along with our cancelation policy. Canceling your subscription does not cancel an order that is already charged/processed, which was the case for this initial order that was already on the way to you. After you received your order, we appreciated you reaching out to let us know you had concerns. We want all of our customers to enjoy what they receive, which is why our Customer Success team expressed concern and asked for any photos you had of the items so we might better assess the level of damage to the items and relay the issues to our quality team. The pictures provided showed blemishes on the produce; these surface imperfections are what make some of our items a misfit by nature. However, our Customer Success representative offered a 30% discount for a future subscription box because we wanted you to be happy with your first Misfits Market experience. Your feedback regarding the resolution was taken to heart and our team ultimately refunded you in full refund as a courtesy.

Posted 4 years ago

“I'm disappointed in this company. I had been excited by the premise and hoped that it would be an easy way to receive fresh groceries regularly. I had one box arrive late, with the box significantly damaged and the vegetables beginning to rot. The worst part, however, is that I was charged for a box that I never received, and their customer service DID NOT RESPOND, after weeks. I will not be using their service again.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews