Name: Misfits Market
Rating: 1.44

“My experience was terrible. My very first box arrived a day late and was hot inside, ruining the produce. I requested a refund. It took 5 days for a response. I had immediately cancelled my subscription, as well. Now I have received an e-mail charging me for a package for next week, and when I went to the website to look, my subscription was active again. Other reviews below show that they were charged again after pausing or cancelling. I would highly suggest to stay away from this company. They are terrible.”

Helpful Report

Posted 5 years ago

Thank you for your review. Our customers are very important to us and we work hard to make sure they are always finding value in our service. Our Customer Success team works all tickets in the order received in fairness to all customers and we're sorry for any delay with this order or response. Our Customer Success representative was more than willing to make this right with a full refund. Regarding your second order and your cancelation, our system will not resubscribe a customer unless they have paused their subscription or skipped an order. In both cases, customers are notified their subscription is about to resume so they have the opportunity to log in to their account and pause their subscription for an additional period of time (1 to 6 months) or skip individual orders. After looking at your account logs, a request to cancel was submitted through our system by you on 6/28/20. There was not a record of any previous cancelation or pause. Since this was done after your order processed, this request did not cancel the order. Canceling your subscription cancels future orders but not orders that have already charged/processed. Our Customer Success team, as a courtesy, did refund your second order for you. We are thankful for your patience and for giving us a try. Please contact us if you need anything at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I did not receive my box on Wednesday. fed ex put a trace and could not find it. They told me to notify Misfits to start the lost package process. I sent a not describing what fed ex stated. I got an automated reply telling me to do exactly what I described I already did. I followed the directions and replayed, restating what I already said. I have had no reply. When I first ordered the service I was very happy with the quality of the produce. My first 3 boxes were excellent quality. The quality has since gone done. I have received rotten produce, produce mangled in shipping or packaging and the latest, not receive a box market as received. They have now put in an automated response system when you try to reach them about an issue that leaves you in a loop with no response and no access to a person. This is definitely disappointing as I have recommended the company to several friends. Nancy”

Helpful Report

Posted 5 years ago

We have enjoyed serving you over the past several months and we're glad to hear you enjoyed the quality of your first three orders. We truly appreciate you contacting us after this order was marked as delivered by our third-party shipping partner. The autoresponse you received back was based on the topic you selected that best represented your concern. It was meant to share information that may help if you had not already done it. Our Customer Success team still reviewed your email to assist. Thank you so much for your patience as our Customer Success representative provided a full credit on your next order and refund for your add-on item. We are always here at https://www.misfitsmarket.com/contact-us. So if you need us feel free to reach out.

Posted 4 years ago

“I placed an order for bi-weekly shipment of the smaller box. I’ve gotten 3 boxes so far. They’ve arrived on time but I haven’t been able to use a lot of the produce because it’s been rotten. I ordered 4 extra items in the last shipment that you have to pay extra for. Only two arrived. The blueberries were perfect. The blackberries were mush and completely covered in mold. The customer service department is not great to deal with. My daughter cancelled her subscription after a couple of bad boxes. If this box is as bad as the others have been I’ll be cancelling as well. At this rate I really don’t see this company being around long. It’s a great concept and I’d be a lifelong customer if they could deliver what they advertise.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Spoiled food.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Same types of issues as everyone else. Out of my 8 deliveries, 2 never made it. One of the ones that did was so, waterlogged due to bad packing, I had to throw everything out. Customer service doesn't care much. I gave them an opportunity to try to retain me as a u customer and they basically said see ya. I'll stick with a company that has better processes and values their customers.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“DO NOT BUY THIS PRODUCT!! It is such a ripoff. I purchased the Madness box and some additional extras. I got a molded squished onion, 2 rotten smashed cucumbers, smashed heirloom tomatoes that cost extra, 2 boxes of crushed gluten free cookies I added extra, the gel pack was busted over everything, and I didn't get as much produce as they advertised. THIS IS A RIPOFF!!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write your review. We're sorry you were disappointed in any way with your first order. This is not the norm. We save our customers up to 40% off of their certified organic food and our Customer Success team appreciated the chance to look into this for you. We apologize for any inconvenience that was caused when your ice pack was damaged in transit. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing under water, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand from your review posted here that your issues went beyond this inconvenience and that you received some items that would not meet our high-quality standards. The Customer Success representatives you worked with were happy to refund you for the items you reported and appreciated your feedback regarding the resolution. They ultimately refunded your order in full and have shared your experience with the rest of the team. Thank you for your patience as this was resolved and please let us know if we can be of further assistance at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I have been charged for two boxes so far and NOTHING has ever arrived. There is no reply from customer service. I emailed and filled out their complaint form multiple times and... nothing. Is this a scam?”

Helpful Report

Posted 5 years ago

Thank you for your question. To answer it, no we're not. We pack every box with love and want you to receive it as soon and safely as possible. Unfortunately, your first order was not delivered due to a shipping error with the third-party shipper in your area. Our Customer Success team appreciated the chance to make this right with a full refund with the response time promised. We were thankful for the opportunity to send you more of our boxes after this and if you need us we're always here for you. Just reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I wish I had read the reviews before trying misfit produce. My first box was left on the front lawn in the sun by the delivery driver. The produce inside was spoiled. I am so disappointed. Tried to cancel my subscription but at first try the submission was not registered. So now the second box is on the way. What a waste of money! I agree that their customer service is difficult to navigate. Warning to all, do not bother!”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I too have suffered this companies, lack of response to customer service inquiries. I just now cancelled. My first and second box were great! My third box, stated that it was shipped two weeks ago, is still showing as processing. The delivery service, laser ship, stated that they never received my order for delivery. I must have sent 5 emails to their customer service but now response. I am recently plant-based and was counting on their delivery but not now. It is very sad the lack of consistency.”

Helpful Report

Posted 5 years ago

Thank you so much for choosing us. We're disappointed this order was delayed. Especially, after you enjoyed your first and second box with us. We use third-party shipping partners to deliver our boxes to your door. The shipping partner selected for your order can be different depending on your area but once your order is picked up it stays with that carrier until it reaches your door. We're sorry if you were provided any information by our shipping partner that seemed conflicting. There was a shipping error as shared with you by our Customer Success representative. Our desire is for you to enjoy every order and we work with our selected shipping partners to make sure you receive your order in a fast and safe manner. When you initially reached out to us, our Customer Success team was experiencing an increase in requests. We have since hired and trained more Customer Success representatives that are dedicated to our customers' experience. We apologize for the delay and our representative did review all of your emails before refunding you in full for this order. We appreciate you giving us a try and we hope that you will contact us if you need anything at all. We can be reached at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“First week was great and I was sold. The second week was only 9 pounds not the advertised 10-13. I wrote and email and got no response. Third week was even smaller only 8lb 3oz. I probably did weigh 10 pounds. Because I added one pkg of mushrooms 2 avocados and 2 artichokes it may have weighed 10;bs, but it cost me an additional amount a little over $8. Quality is great, but they are an awful company or completely overwhelmed. I am canceling. No response to emails,”

Helpful Report

Posted 5 years ago

We are pleased you loved the quality of your boxes with us. Thank you so much for taking the time to share your message. We always want to make sure our customers are getting the most out of their boxes. Therefore, the core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens or asparagus, a box may be a little lighter in weight but will sacrifice nothing in terms of value. We did reach out to our Customer Success team to check on this and we could not find any emails sent in regarding your concerns. Our Customer Success team is always here for you and would like to help. Please ensure you are reaching out to us at https://www.misfitsmarket.com/contact-us so we can address this as soon as possible. Thank you for your continued support and we look forward to speaking with you in greater detail.

Posted 4 years ago

“Wish I would’ve read reviews prior. My friends do Misfits and have had a great experience. Mine has been horrible!! First box, the day of arrival I received an email saying it was CANCELED. I was automatically credited a refund. Second box was on time and selection was great. Third box was 3 days late and spoiled. Fourth box I tried to cancel but as others mention, it’s impossible to reach customer service. 8 days went by before someone emailed me. Box was also 3 days late and had spoiled produce. I’ve canceled my subscription going forward. Total trash!”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“This company is absolutely terrible. They have the worst customer service I have ever dealt with. You can only get in touch with them via e-mail, which takes about 10 business days, if you're lucky. After receiving a box that I didn't request, or want. I had paused my subscription but something happened with their system and my request wasn't processed, I asked for a refund. Considering everything that came in this box was rotten and disgusting. I even attached pictures of the rotten food. They first only offered me 10% off my NEXT box, which I informed them I would literally never be using. I had to fight with them tooth and nail to only get a 30% REFUND. This company should be ashamed of themselves. Their produce is of terrible quality, it's overpriced, and their customer service is horrendous. The boxes always arrive late, and most of the stuff they send you isn't even substantial. It's not nearly enough to feed 2 people for a week, doesn't even come close.”

Helpful Report

Posted 5 years ago

We appreciate you giving us a try and we're so sorry to learn you have this impression. We reviewed your account log and found that you paused your subscription for one month. Pausing a subscription requires you to choose a length of time between 1 and 6 months after which you’d like to resume your subscription. Canceling a subscription, on the other hand, is a different option that asks for no period of time before resumption as it immediately cancels future boxes. On 5/28/20, an email was sent to the email address associated with your account notifying you that the subscription was going to resume and you would be charged on 5/31/20. We didn’t receive any reply to the email or further communication that you didn’t intend to resume the subscription until after this charge processed. Once an order is processed it is already on the way and cannot be canceled. However, our Customer Success team did offer 10% off your next box as a goodwill gesture because we value you as a customer. We understand that later once you received your box, you did report a few items were affected in transit. The Customer Success representative you worked with did refund you 30% based on the items reported. We save our customers up to 40% off their certified organic produce and we would love to have you with us. Please let us know if you have any further questions or need further assistance at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I agree. Misfit Market will not answer customer complaints. My box of produce is now 10 days past the delivery date. When you fill out the customer service form they just keep sending automated responses. Today they sent an email that said they have switched their customer service system and that said that they had canceled by customer service request and I should send a new request. The worst customer service of any company I have ever purchased from, and yes they omit things from the box and won't respond when you notify them.”

Helpful Report

Posted 5 years ago

We want to thank you for being a valued customer and for your continued support of our service. It has been a pleasure to send our boxes to you and we're sorry if any order was delayed. At the time of your outreach, our Customer Success team was in the process of revamping our contact method. We apologize if there was any confusion regarding this. We wanted to streamline our contact form so we could get a full picture of any issue and it could be resolved as soon as possible. Thank you for allowing us to discuss your concerns and we hope you will reach out to us at https://www.misfitsmarket.com/contact-us if you should need us.

Posted 4 years ago

“Don’t use this company. They send you nice produce in the beginning, and then after a few months, the quality drops to spoiled products on arrival or within a few days. My last box, they asked me to customize it, then delivered only half of those items. Plus, I paid up and above my standard box cost for add-on items. They only delivered one of those, so they stole more than $50 of my money. I contacted them and they continue to delay replying to me. After several weeks of this, they closed my complaint and asked me to fill out a form. This company has a noble concept and awful service.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Every thing was bruised and scarred, some of tHe potato’s were sprouting and mushy never ordering from them again, when I complained the customer service was absolutely awful”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I would give a zero stars for customer service if it were possible. Got about 5 boxes. Waited over a month for the first delivery but my cc was billed instantly. They kept changing the start date of my subscription. Don’t like that. Next they change my delivery date to Sunday. When the box arrived, the produce was fine. The packaging stinks. Everything is wet when it arrives because they pack it with ice packs and brown paper. I was done damp that I had to place the potatoes and onion on paper towel and air dry them. That’s annoying. 2 weeks ago I got rotten broccoli. My husband threw it out. I write to them. No response. Write 4 days later, I write again . No response. In each cases received an automatic message that they’ll get back to me. Today, I get an email that because so much time has passed, they closed my case! What kind of customer service is that!!!! They implemented a new customer complaint form so I had to now submit my complaint yet a third time. Since the box with the rotten broccoli, I received another with badly bruised peaches and green peppers that look like rot may have been cut of since they had surgically removed areas. Overall, I’m very upset with customer service. I don’t appreciate getting rotten food to make up the weight limit. The next order is billed the day that I get my shipment so that it’s billed before I see how good or bad the current order it. It bills automatically on the day the box arrives so I would have to cancel 2 weeks in advance. I wonder if that is deliberate. That’s all the bad. The good- despite the rotten items, It is still cheaper than the supermarket. I only shop organic so I know how expensive it is. Also, every week there are different items. I think that they try to maintain a tremendous variety and things fall threw the cracks. They even send root balled plants. I just wish that they would identify them. The variety is extremely diverse. In fact, the first few orders they sent the yellow Mexican mangoes. I was not a big fan of mangoes until I tried those. Last time, the box didn’t contain these mangoes so I ordered them from While Foods- I’m Hooked! That’s something that I would not have discovered on my own. You can cancel at anytime and You are not obligated to do coop time helping out as I was when I signed with a local produce coop. So overall, it’s a mixed bag (in this case, box). For the time being my subscription is still active. I’m taking it week by week (or every two weeks by two weeks because of the billing cycle).”

Helpful Report

Posted 5 years ago

We appreciate your review and taking the time to share this feedback with us. Our Customer Success team is dedicated to our customers and their experience. We're disappointed you experienced any delay in response. At the time of your outreach, our Customer Success team experienced a rapid uptick in requests. However, our team was happy to reach out, confirm you still needed help with your response, and make sure to address your concerns. When you placed your first order, there was a hold in place on new orders because of the demand created by the pandemic. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. Therefore, we initiated the hold on new orders and made sure to set expectations around when the first order would ship through communication on our website, in emails, and on our blog. In some cases, we had to push back the date of the first shipment for new customers that had been placed on hold as we implemented evolving safety protocols. We let customers know when this was the case, as we always want to make sure our customers stay informed of any changes so we try our best to offer multiple touchpoints where it's accessible. We're sorry for any produce that was affected in transit. We pack every box fresh the day it is picked up by our third-party shipping partner. We also include materials intended to keep our boxes fresh throughout the journey. We are very pleased to know you see the savings in the produce you received. We save our customers up to 40% off of their certified organic food and are always looking to pass the savings on. We have taken your feedback to heart and have shared it with our team. We do hope that you will continue to reach out to us if you should need anything at all. We are always happy to assist at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I can not access my account. It asks me to sign in, then says my email/password is incorrect. Reset password- no account on file. The email is correct, as I have double checked where they are emailing as well as checking my typing. I submitted a request to their help email immediately. No response in over a week. Because of this, I could not access the “add ons market.” My card has been charged. My box has been shipped... to the wrong address. I know I put it in correctly. They somehow swapped the zip code, and it’s being shipped to the wrong address. I noticed almost immediately, and was not able to Recife anything because they do it respond to emails.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I wish I had seen these reviews before ordering. Somehow I was signed up for two boxes. Maybe my mistake but then boxes were 3 days late. The ice packs had melted and some of the vegetables and fruit were ruined. The quality and quantity I received was not worth the price. I think I wrote customer service about 2 weeks ago and still no response.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I ordered my first box, Madness, with several add ons. It showed up nearly 5 days late. I had rotted produce. The customer service is awful. It’s been two weeks and they still have not responded to me. I got their number off my bank statement and called and left a message as well. No response from email or phone. I cancelled my subscription. It was a total waste of money. The berry add ons were molded as well. The grocery store is cheaper and has better quality.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I am surprised at how similar my experience has been to others below. NO customer service. First box was great. Second box was missing the mushrooms I paid extra for. Third box was two days late and showed up warm with half the contents spoiled. Tried again on service. Still no reply. I have a box due tomorrow. Hopefully it arrives and this turns around. Otherwise, I am cancelling. The food packaging is awful.”

Helpful Report

Posted 5 years ago

Your experience means a lot to us and we're sorry this has not been what we wanted for you. We use packing materials to keep your box fresh on the way to your door. We are disappointed your third order was affected by a delay with our third-party shipping partner. Our Customer Success team was happy to make this right as well as handle the missing mushrooms you reported. Thank you so much for your patience as this was resolved and do not hesitate to reach back out to us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews