Name: Misfits Market
Rating: 1.44

“My choices sounded great! I have no problem with quality, however, I have not tasted anything yet. The box was heavy and I thought, "Oh my, I'm getting what I paid for!" Not so. In addition to 2 squash, green onions, 1 large white onion, small red cabbage, 1 teeny cucumber....I received 2 very small potatoes. One potato feels and looks like it has been frozen, very soft on the outside. I received one med. peach, 2 med red plums, 3 pears that must ripen.3 small apples, two of which are damaged, not bruised and look like something heavy was dropped on top of them. The carrots are plentiful. Plastic container of arugula was crushed in but salvageable.My order was $30.83 which included the $5.50 first time discount. I like the idea of helping to use food items that might otherwise be thrown away but my next order would be closer to $35. I feel that I can do better at the organic section of my supermarket. I will not order again.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We rescue fresh sometimes funny-looking produce (too small, too big, superficial differences, and differences in shape) as well as "normal" fruits and veggies from partner farms and deliver them to our customers' door for up to 40% off. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We understand that you have some concerns regarding damage in transit but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Every time I attempt to login I get an error message. I've tried many times to resolve this issue via texts/emails. Their customer service is HORRIBLE!! Nothing has been addressed/ resolved. And they are far too inept and frustrating to deal with....I'm cancelling my subscription!”

Helpful Report

Posted 4 years ago

Thank you for your review. We're sorry you had any problem accessing your account. Our Customer Success team worked to provide troubleshooting steps and appreciated your feedback regarding them. It has been shared with our Management team and if you need further assistance, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Charged twice and have not received one box yet. Customerc service has zero response! scam!”

Helpful Report

Posted 4 years ago

Your feedback is appreciated. Our Customer Success team is very interested in finding out more about your concerns and verifying the address information we have on file for you. In order to look into this further, we will need some identifying information. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 4 years ago

“Produce is not imperfect, it's marginal. Some was bruised beyond ability to consume. Not just delivery/packing issues. Some is just too old to consume. Majorly disappointed. Don't bother.”

Helpful Report

Posted 4 years ago

Thank you for sharing this review. We take your feedback seriously and want you to know that we would never send food that was not safe to consume. We pack every box fresh the day it is picked up by the third-party shipper and you should expect to receive high-quality food from us. We're sorry this did not occur this time. Our Customer Success team appreciated the chance to discuss your experience. We do hope you take us up on the offer to give us another try. Please let us know if you have any questions or need assistance at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Great concept, awful execution. We subscribed to the larger "Madness" box and laughed when we saw what was in it. Turns out, they sent us the smaller box instead. Even so, the minuscule amount of produce would never be enough for two people for a week. The heads of lettuce were both rotten as well and from CA. We live on the east coast and don't consider CA local. This is literally the same stuff we can get at our local market, fresher and more for our money. Very slow response time from this company. We cancelled immediately. Would NOT recommend.”

Helpful Report

Posted 4 years ago

While we're happy you loved our mission we're sorry you were disappointed in what you received. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We would never send food that is not safe to consume and we're sorry to learn you received any produce that was affected in transit. Our Customer Success team is here to help and would like to look into this further. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks.

Posted 4 years ago

“I would like to start by saying that this was our first order and we are not impressed. First, the delivery was scheduled for Friday and it only came on Saturday. The lettuce was not properly packaged and it arrived in 10+ separate pieces. The Bartlett pears are missing and we received ONE peach and ONE red plum but a ton of apples. The same goes for the red beets: just ONE, but a ton of carrots and potatoes. Plus, there were supposed to be 10-13 lbs of produce, but the box merely weighs 10 lbs including packaging and ice package. The produce seem fresh but the variety lacks. It should be at least 2 pieces of each. DISAPPOINTED!!!”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback. We always want our customers to be happy with what they receive from us. We're sorry you were disappointed in any way. The core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens, a box may be a little lighter in weight but will sacrifice nothing in terms of value. We're thankful you reached out to our Customer Success team so they could take a look at your box and resolve this for you. It has been a gift to have you with us and we've been pleased to send more of our boxes to you over the months. We're here for you and do not hesitate to let us know if we can be of assistance at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I gave it 6 weeks worth of deliveries before I had to cancel (the last box I never even received because FedEx dropped it at a random address 2 towns away for no apparent reason). All boxes had at least 25% waste because the produce was so far gone, either prior to boxing or during shipping it simply was inedible. The rest needed to be used/cooked immediately before it went bad. There is no phone number for customer service. I would NOT recommend Misfits Market.”

Helpful Report

Posted 4 years ago

Your experience means a lot to us and we appreciate you sharing this feedback. We certainly want you to enjoy your orders and we are sorry to learn your orders were being possibly mishandled in transit. We would never send food that was not safe to consume and pack all of our boxes fresh the day they are picked up. Therefore, our Customer Success team would like to look into this with the third-party shipping partner in your area to determine what happened. We currently do not provide phone support but our Customer Success team is more than capable to assist you via email. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks so much!

Posted 4 years ago

“I signed up for a bi-weekly delivery. Got my 1st box: it was not even worth the time I spent opening it! I decided to immediately unsubscribe: I cannot login into my account! Of course, there is not phone number to contact. If I do not hear from them by Tuesday of next week, I will have to cancel my credit card!”

Helpful Report

Posted 4 years ago

We appreciate you giving us a try and we're sorry that you were disappointed in anything you received from us. Our Customer Success team was glad to address your concerns as soon as possible after your outreach. While we were very sorry to have you leave us, we do hope that you will consider giving us another try in the future. Please don't hesitate to reach out with any concerns at https://www.misfitsmarket.com/contact-us

Posted 4 years ago

“I have been very happy with my Misfits box! Delivery issues, that were no fault of Misfits Market, were refunded almost immediately. The company is doing a great job!”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback! Our team is glad to help and pleased you have been happy with our service. Appreciate you!

Posted 4 years ago

“The produce arrives moldy old and unusable! Not worth the money if half the produce is bad by the time it arrives at my house....”

Helpful Report

Posted 4 years ago

We thank you for your time in leaving your review. Our service typically saves our customers up to 40% off of their certified organic food and we're disappointed you received anything that missed the mark. To look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Most online reviews on Mismarket are paid and not trustworthy. I was sold to them and gave it a try and now I regret it. I never received my first box, didn't get a refund, customer service is rude and irresponsible. I'm actually more annoyed with their service than not receiving my order.”

Helpful Report

Posted 4 years ago

Thank you for reaching out. We love our customers and truly appreciate when they take the time to share their genuine feedback with us. Many of our customers will not only share their feedback but also pictures of their boxes and recipes. Whether that be through our social channels or here, good or bad feedback is used to make sure that we are always offering the best service possible. We understand you have some questions about delivery and your overall experience. Our Customer Success team is dedicated to our customers and would like to look into your concerns. To do so we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can look over your interaction with us as soon as possible. Thanks.

Posted 4 years ago

“Tried 4 times, 3 boxes had issues and the last box never arrived. Packing of the boxes were horrible, tomatoes on bottom of the box to get smashed. Missing items that were add on.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“The first box we received from this company was 100% perfect and exactly what we wanted from a produce subscription box, at a wonderfully affordable price. However, between the USPS mail, Misfits moving to a new warehouse, COVID, and the website update--out of 4 weeks of boxes, including paid-for extras, we have not gotten a single order correctly from them. Missing items, or, in once case, ordered 1 item the second week and now it shows up with every box? The produce is cut, bruised, scratched and in some cases, rotten or mold covered by the time we open the box. Which on most occasions are dripping wet and no longer cold. I am not sure what is going on with Misfits, but I am disappointed. The 5th box may be our last.”

Helpful Report

Posted 4 years ago

We're glad you truly enjoyed your first order with us. However, we're disappointed some of your subsequent orders did not meet expectations. This should not have happened and our Customer Success team would like to look into this deeper to get to the root of the problem for you. Please contact us at https://ww.w.misfitsmarket.com/contact-us so we can make sure that this is resolved and does not reoccur.

Posted 4 years ago

“I tried for 6 weeks - 4 boxes were at least two days late and one never came. Only 1 was on time. I couldn't get my money back for the one that never came. The produce was often over ripe or damaged. Possibly from the extra days in transit. The 'ice packs' were always completely melted and warm. It also appears that there is only one warehouse which means the produce is shipped there and shipped out. I'm better off just getting local produce even if it's not organic.”

Helpful Report

Posted 4 years ago

Thanks for your review. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Lousy selection, 2 potatoes..one unusable, a mango, a very bruised eggplant, a jicama, 3 shriveled Fresno, some very skinny celery which was very tough and stringy, a 2 decent white onions, and 2 very mushy grapefruits. Definitely not $22 worth of produce. Compared it to loc al grocerystore...not a deal”

Helpful Report

Posted 4 years ago

Your feedback is valuable to us and we're sorry to read this order was not as you expected. We save our customers up to 40% off their certified organic food and our Customer Success team is here to help. To look into this we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“A third of the items in my order were rotten upon arrival. Another third were rotten the next day. When I cancellled my subscription online, there was a list of reasons for cancelling that I just needed to check one. Since they have such a long list of reasons, they are clearly aware that rotten produce is an issue because it was first on the list. Two days after cancelling, they sent an email asking me to refer my friends! At no point did customer service reach out to try to make things right. Never again.”

Helpful Report

Posted 4 years ago

Thank you for your message. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume therefore this is not the norm. We're very disappointed you have left us. We appreciate you listing a reason for your cancelation. We do use that data but it does not immediately go to our Customer Success team. We do provide contact information to reach our Customer Success team in the emails we send about your order and on our website. We're here for you and do want to help. However, to look into the status of this further we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you further. We appreciate it.

Posted 4 years ago

“I normally don't write reviews but I'm so outraged at the lack of customer service I just had to give my review on my experience with this company . I'm very understanding to things that can go wrong when shipping fruits and vegetables. But I also believe that doing the right thing and fixing an issue is an easy fix and increase the chances of repeat business. Orders are now being shipped from another warehouse and I don't know if this has anything to do with it. But my box contained busted up tomatoes and grapes all over the box, damaged oranges and apples. Yellow square broken in half rotted and my pineapple in day 4 was inedible? I reached out to the company numerous times and finally got a reply saying that I was past the date to fix the problem. Even though I was ignored since about 2 from opening my box that also came 2 days late. I was told that I needed to have screen shots of the messages that I sent! Absolutely ridiculous when u write about your problem u can only leave 1 or 2 Lines at a time. I provided pictures hopefully that would of been enough to do the right thing. As of yet they have not I cancelled my order right away so I don't get any more shipments and they still have another box because shipped out! Which at this point it's about principle and I don't want to give my money to a business that doesn't treat it's customers right. Also I would like to be faire I was ith this business before for a good while and they were good. Cancelled when I kept getting stuff I didn't want but when they switched to picking out what u want is why I went back. The last couple orders had minor issues that I let go. But obviously not this careless packed box.”

Helpful Report

Posted 4 years ago

Thank you for your message. What you describe is definitely of concern to us, as we would never send any produce that did not meet our standards. We pack all boxes fresh and include packaging that is intended to keep them fresh and protected in transit. We're sorry to read that any of your order was affected. We checked with our Customer Success team so your interaction could be reviewed. We do see where you reached out on 9/1/20 mentioning previous emails with pictures. The Customer Success representative did not see any communication before this first email and in response to your message asked if you could send a copy of the correspondence so you did not have to type it again and we could resolve this for you. We're sorry if there was any confusion in what was communicated. We appreciated your responses and our Customer Success team ultimately refunded for the items reported. As your last box was processed 8/30/20 before you canceled your subscription on 8/31/20, it could not be canceled per our cancelation policy (https://help.misfitsmarket.com/what-is-your-cancellation-policy--By7GWws8v). We thank you so much for your patience in this and please reach out to us through our contact form (https://ww.w.misfitsmarket.com/contact-us) if we can be of any further help.

Posted 4 years ago

“I was subscribed to this service weekly for roughly two months. Out of roughly eight packages, i never recieved two (thrown out immediately by FedEx employees due to spoilage), three arrived with all goods inside completely rotten, and all remaining boxes but one would have around five items rotten upon arrival. This is largely in part to the poor way they package their produce for delivery. The box is not insulated properly at all, sits in a hot warehouse and a hot delivery vehicle, so of course the one ice pack they put in there isn't going to do enough to keep your food fresh. Customer service is spotty at best. A few employees really do seem to try and help, refunding the cost of the order when applicable of course. But what finally made me unsubscribe from their service was when the employee tried to blame FedEx for why my food didn't arrive to me. When I asked that he cancel my order due to repeated disappointment with the service and no longer being willing to deal with this headache every week, he argued with me and told me to just avoid getting food for a few weeks and try again. I would not suggest ordering from Misfits Market at all unless you live very close to their warehouse. I would not consider resubscribing unless they get their act together and create better insulated packaging, have stricter supervision on orders getting packed, and work out a better delivery system so that packages actually make it to the customer in one piece.”

Helpful Report

Posted 4 years ago

Thank you for this review. Your feedback is taken seriously here and we wanted to make sure to address your concerns. Whenever you contact our Customer Success team, they do share your concerns with the appropriate parties to ensure that any underlying issues are addressed. In your case, your experience is not what we would have liked and it was due to delays that were happening in transit. While we use eco-friendly packaging that is designed to keep our boxes fresh, extended delays in transit can work against it. During your last communication with our Customer Success team, they shared that the third-party shipping hub that handled the packages for your area was having delays for all packages. This was not meant to shift responsibility but to give some insight on why this order was delayed. We completely understood your frustration and we had been working on this with any parties involved to make sure your experience improved. Our support team was also glad to refund you and make this right. Since the last time you were with us, we have brought on new third-party shipping partners in different areas and are always working to provide the best experience for our customers. We do hope that you will consider giving us another try because we truly miss you. Please reach out to us anytime at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I would have given 5 stars but I never received a package and they did nothing about it. I cancelled my account because of that. I don't like being ripped off.”

Helpful Report

Posted 4 years ago

We were very excited to have you with us. We're sorry this order was delayed. We were in the process of moving to a state-of-the-art facility that would allow for many great features our customers would enjoy. During this transition, we did communicate by email that your order was experiencing a delay. However, it would still be packed fresh the day of pick-up by our third-party shipping partner. We understand that this order was further delayed in transit once in our shipping partner's hands. We apologize on their behalf and our Customer Success team was pleased to refund for the items you reported as damaged. Thank you so much for contacting us so we could make this right. If you need anything else, please feel free to reach out to https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“We were subscribed for 2 one month (2 deliveries). Every delivery was significantly delayed (3-4 days), which resulted in having to go to the supermarket to get veggies we needed and when we received the boxes, a lot of product had spoiled. Wrote to customer service MANY times and never heard back. Cancelled the service and requested a charge back from credit card, which was granted. Several weeks after cancelling, their customer service offered to reimburse some of our spoiled items. Great, it took you 2 months to answer our inquiry. Never apologized for anything.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We appreciate you trying our service which we offer weekly or bi-weekly as a subscription. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews