Name: Misfits Market
Rating: 1.44

“A complete waste of money! My first box arrived 2 days late. So of course half the stuff in it was spoiled. I gave them the benefit of the doubt and let one more order go through. This order was supposed to be delivered 2 days ago and the first email said it was on its way. Then of course I get another email at the end of that day saying they just picked my produce. I repeat complete waste of money the box alone is not worth half of what they charge. You are better of going to the store yourself! I do not recommend this company at all!!”

Helpful Report

Posted 5 years ago

We are very grateful for you giving us a try and we're very sorry to learn you feel this way. We're disappointed your order was delayed in transit with our third-party shipping partner and our team appreciated you reaching out to us regarding your second order so this could be looked into. Our Customer Success representative asked for more information to resolve this fully but did not hear back. We would like to address all of your concerns including those with previous orders. Please feel free to reach out to us at https://www.misfitsmarket.com/contact-us. Thanks.

Posted 4 years ago

“I placed my first order to be delivered on 4/8. It's been 10 days and it's not here yet . No customer service number and no one to address this with. DO NOT BUY from these people. As far as I know, as of now, they took my money and ran. !!! If they want to have a REAL business, they need to mind it and take care of customers better.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Waiting on my order again. Last 2 orders are 2-3 days late. They include kale and all the wierd squash that I don't care far. Radishes too ! What can you do with a whole bunch of radishies? About to cancel!!”

Helpful Report

Posted 5 years ago

Thank you so much for being a valued customer. We appreciate you sharing your feedback with us and we're sorry any of your orders were delayed. As we implemented evolving safety protocols and our third-party shipping partners adjusted to the new normal of the pandemic, a few of our customers experienced a delay. We're sorry you were affected during this time and we made every effort to let customers know when this was the case. We always want to make sure our customers stay informed of any changes so we try our best to offer multiple touchpoints where it's accessible. So thank you for reaching out to our Customer Success team as well so they could look into this for you. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. Your support has been invaluable and we're lucky to have you with us. If you need us, do not hesitate to contact us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I LOVED this company until recently. I’m a senior and live alone and receiving my Misfits box on Wednesday has been a highlight for me. Not now. Today is Wednesday and my order shows as charged but it hasn’t even begun to be processed. They also pointed out that I will be charged again on Sunday for next week’s box even though I’ve no idea when/if I’ll see the one due today. My last two boxes have Been delayed and included rotten items and all items that I could purchase for a lot less...Cabbage, carrots, celery, and ONE potato. I understand things happen and with all the craziness going on I can forgive a few hiccups....but this downward turn has been disgraceful. I don’t know if it’s due to taking on more new customers than they can handle or what. I do know that they are now losing loyal customers who were counting on them. It saddens me to say that I will be cancelling my subscription.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I've been with them since December to have delicious items over winter months, but have had to throw away more damaged, rotten and moldy produce than I have ever had to do in my life! I just cancelled my subscription and had sent an email with pics this last time, but got a response they were too busy to respond right away. It's a shame, because the premise is great, but their output and quality is terrible. I'm not wasting anymore money. There is another company like them on the West Coast, Imperfect Foods, but I live on the east coast and concerned the produce wouldn't survive the long trip (not sure they would ship here anyway). I'm going to stick with local markets and my own garden. Don't waste your time and money!”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“INTENTIONAL MISMARKETING AND BLAMING CONSUMER I paused my account in Janurary and last week (March), they sent me a box and CHARGED ME FOR IT. When I contacted customer service, they implied that it was MY FAULT because they had sent me a reminder that my account will be unpaused. Firstly, there was NO notification that they would unpause my account WITHOUT my permission. I've looked through their terms and conditions and the email notifying me of a paused account -- nothing. Secondly, the email notifying me that my account would be reopened was sent to my spam. When I notified customer service of these issues, they kept reiterating that "the email was sent," "I checked with IT to make sure it was sent," "I'm so sorry that YOU didn't open the email on time." If anything, this method of unpausing a subscription and blaming the customer seems very underhanded.”

Helpful Report

Posted 5 years ago

Thank you for reaching out to us regarding your experience. We reviewed your account log with our Customer Success team and found that, on 1/26/20, you paused your subscription for two months. Pausing a subscription requires you to choose a length of time between 1 and 6 months after which you’d like to resume your subscription. Canceling a subscription, on the other hand, is a different option that asks for no period of time before resumption as it immediately cancels future boxes. On 3/26/20, an email was sent to the email address associated with your account notifying you that the subscription was going to resume in the near future. We understand from your review that this email went to your spam folder. How incoming emails are sorted is internal to your email provider. However, if this is happening repeatedly you can add emails from us to your whitelist or adjust your settings so your email provider sorts any incoming messages from us in the appropriate way. We appreciate you reaching out to our Customer Success team regarding this. They meant no offense when looking into the details of your account and sharing the information from there with you. If you have any additional questions about the information provided in their emails, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Misfits market notified me for three weeks that my delivery was being delayed on the day that it was supposed to be delivered. I can give them the benefit of the doubt as i am sure they are struggling during this covid time. However, I got my first order this morning and it was half of what everyone else has been getting, and much of what I did get was completely rotten (see pic of completely rotten zucchini). That cannot be excused. Don’t buy into the hype. It’s not worth it. Buyer beware!!!!”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I was charged for two weeks of boxes since joining in mid March. No boxes have been delivered. The company sends emails apologizing for delays but does not answer customer problem emails. Fed X said a label was created a week ago but no shipping happened. Then another email saying the box would be delayed for another 7 days. So, I had to file two disputes with my credit card company. Here's the bottom line: yes this is a chaotic time. But don't take on new business if you cannot handle it or service your customers. And don't say customers can cancel an order and not allow it. Don't charge people for what is never send. I consider these people disreputable. Buyer beware!”

Helpful Report

Posted 5 years ago

Thank you for signing up with us and giving us a try. Due to the demand created by the pandemic, a hold was initiated on new orders processed during that time. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. Therefore, we made sure to set expectations around when the first order would ship through communication on our website, in emails, and on our blog. In some cases, we had to push back the date of the first shipment for new customers that had been placed on hold as we implemented evolving safety protocols. We let customers know when this was the case, as we always want to make sure our customers stay informed of any changes so we try our best to offer multiple touchpoints where it's accessible. Once an order is processed it can't be canceled per our cancelation policy (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). Our Customer Success team was grateful for the chance to respond to and address any concerns once you received your first order. We appreciate your patience as they looked into this for you and if you have any further questions, please contact us at https://www.misfitsmarket.com/contact-us

Posted 4 years ago

“We were excited about the prospect of using Misfits Market, but if you see the photo I’ve attached, you will understand our disappointment. Some of the produce was less wilted, but it is not fresh. I wish I would have checked reviews before subscribing.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Terrible and rude”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I received my second order from Misfits Market this past Friday, which included their largest subscription box as well as several extra add on items. When I opened the box after work Friday evening, there was gel all over everything form a hole in the cooling pack inside. I immediately emailed them Friday with pictures, many of the items were already ruined. I did not know if the rest was safe to eat after having that gel on it for who knows how long. I have heard nothing back other than robo-emails saying they received my email. So, I went on their Facebook page to ask for assistance there. I saw several other posts with customers complaining that there were issues with their orders and no response from the company. The only response I got on Facebook was an excuse that the people who run the Facebook page can’t help and that response tomes are delayed due to COVID. I know that is not true because there are multiple posts on the BBB website from last year with the same complaint as me. They then deleted every person’s post that was asking for help on their Facebook page. Long story short, I doubt I will ever see a refund, this company is garbage, don’t order from them, unless you have money to waste and you like throwing food straight into the compost bin.”

Helpful Report

Posted 5 years ago

We really appreciate your message. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand from your review posted here that your issues went beyond this inconvenience and that you received some items that would not meet our high-quality standards. Our team wants to ensure you're having the best experience with us and we apologize for any delay in response at the time this occurred. We offer dedicated customer support via email in the event of any issues. At the time of your outreach, our Customer Success team experienced a rapid uptick in requests due to COVID-19. However, our team was happy to reach out and make sure this was resolved with a full refund. We also value our customers' participation in our community and we want our digital spaces to feel safe and welcoming for everyone to discuss all things Misfits Market. To foster this same sense of openness, respect, and support in our online communities, we reserve the right to delete any posts, comments, or messages that are abusive, spamming, disruptive, harmful, profane, contain hate speech, or encourages bullying. We also reserve the right to ban users who violate these rules. Therefore, we will always welcome your comments or suggestions within our community guidelines. Again, we sincerely apologize for any delay due to unusual circumstances. We appreciate you giving us a try. If you should need anything else, please reach out to us at https://www.misfitsmarket.com/contact-us

Posted 4 years ago

“Never received product(2 weeks in a row) and I’ve tried reaching out 10 times with no response. They are still taking $40 every week out of my account though...”

Helpful Report

Posted 5 years ago

We appreciate your review and we're sorry to hear of any delay in the delivery of your orders with our third-party shipping partner. As you may well know, there was stress put on third-party delivery carriers due to the demand created by the pandemic. This resulted in delays in packages being delivered. However, we thank you for reaching out to our Customer Success team. They were happy to update you on the current status as soon as they could and appreciated your patience. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us and we're grateful for you being apart of our Misfits Market community.

Posted 4 years ago

“took my money right away. now a month in and no product. mixed messages on the site and no customer service response via email. no chat or phone option. and they’re trying to bill me again. i still have never received a product. i was so shocked at the level of dishonesty and lack of communication from this company. fancy ads can’t but you integrity”

Helpful Report

Posted 5 years ago

Thank you for reaching out to share your feedback with us. When you placed your first order, there was a hold in place on new orders because of the demand created by the pandemic. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. Therefore, we initiated the hold on new orders and made sure to set expectations around when the first order would ship through communication on our website, in emails, and on our blog. In some cases, we had to push back the date of the first shipment for new customers that had been placed on hold as we implemented evolving safety protocols. We let customers know when this was the case, as we always want to make sure our customers stay informed of any changes so we try our best to offer multiple touchpoints where it's accessible. Our Customer Success team was happy to provide an update on the status of this order when you reached out to us by email. If you should need anything else, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“TERRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

Thank you for sharing your review. We're disappointed you feel this way and would like to learn more about your experience. When you have a moment, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“My box never showed up and customer service doesn't answer their emails, online support or phone. Horrible. Just trying now to get a refund.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I mean, when a customer has an issue, you tell them off? Multiple times! You don't stay in business like that...steer clear and RUN, that is, unless you like getting 15 pounds of all celery and apples...bruised, at that!”

Helpful Report

Posted 5 years ago

We appreciate all of our customers and are thankful that you gave us a try. Our Customer Success team was pleased to look into your concerns and work to resolve them for you. We have taken your feedback to heart and all conversations have been reviewed to make sure the service provided is in line with our high standards. Thank you again and please let us know if you should need anything else. We're always happy to help. https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Half of the produce was moldy when it arrived. Delivery was timely. Price was good with 25% off the first box but after that would be overpriced since you have to pay for shipping. I would add a photo but I already threw the moldy stuff out. The only things that were good were carrots and celery (which were at-least a quarter of my box so kind of boring selection-also both super cheap to buy at the store organic), two TINY squash, apples, and some greens. Disappointing!”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“There is NO CUSTOMER SERVICE. My 2nd delivery was supposed to come on Friday...it never showed up and when i tried to click on Track My Order, it linked me back to my account page. It is now 4 days late and I have sent 5 emails to support and there are no answers. The phone number is a joke...it goes nowhere. I paid for something that is sure to be rotting if it ever shows up. I will be challenging the charge on my card and cancelling.”

Helpful Report

Posted 5 years ago

Thank you so much for reaching out to us. Your experience is important and we're disappointed there was any delay in transit. Our Customer Success team does not provide phone support but was happy to assist you with this via email as soon as possible. Thank you for your patience as this was resolved and we appreciate your continued support all these months later. If you should need anything else, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“Misfits Markets has horrible customer service. I was unable to skip my order on their website because it kept stating I didnt have one. I emailed support within the Cutoff. They took payment on that Sunday anyway which caused my account to overdraft which cost $30. I emailed to state I wanted a refund and for them to pay my bank fee. I was replied to the next week that because I cancelled my order 1 hour before their cutoff they were unable to refund and they wouldnt pay my bank fee. I stated I wanted a supervisor to contact me back or I would contact the CEO. I was unable to find the CEO contact. They dont have a phone number to call either. Do not do business with this company.”

Helpful Report

Posted 5 years ago

We appreciate you signing up with us and being a valued customer. Our Customer Success team currently provides support via email and we do not offer phone support. Unfortunately, our team did not receive email communication from you until the night of 12/21/19 that you were wanting to pause your subscription and this order for 12/22/19. Our Customer Success team needs at least two days (48 hours) before your order processes to skip/pause/cancel an order per our cancelation policy (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). However, you can log into your account any time up to the day before your order processes to do this sooner. We understand that you also had two accounts set up with us under two different emails (one active and the other inactive). If you were trying to access the inactive account at that time you would receive the message that the account no longer existed. However, the other account was still active and accessible. We thank you so much for your patience as our Customer Success team looked into this for you. Though we were sad to see you go, our Customer Success team did its best to resolve your concerns with 50% towards your next box and confirmed your subscription was canceled by replying to your email. We would love to have you back with us and if you have any further questions, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“The worst! I had a simple question and feedback. I chatted what the best way was to get an answer. The guy directed me to an email—never offered to help, only passed an email. So I emailed. The kicker—the exact same guy emailed me 48 hours after I emailed. If it was something he could handle, he should have offered via chat. I thought I was getting sent to some specialized email. And he didn’t he even answer or address my question. So I asked to speak to someone else, Jaime. She couldn’t answer my question and was so so so incredibly rude. I eventually got passed to a Heather, who is severely unequipped for the role. She has no business talking to customer. You can tell Misfits is a start-up, because they are a motley crew of inexperienced people, in roles that they are grossly unqualified for. All these negative comments should suggest they Heather is crappy at her job. Cut the dead weight and hire someone more competent.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews