Misfits Market Reviews

Name: Misfits Market
Rating: 1.44

1.4 Rating 346 Reviews

8 %

of reviewers recommend Misfits Market

Company Reviews

Questions

Metrics

1.4

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Misfits Market 1 star review on 10th December 2024

Anonymous

Misfits Market 1 star review on 7th September 2024

Anonymous

Misfits Market 5 star review on 4th March 2021

Retta

Misfits Market 5 star review on 15th February 2021

Kim

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once this company gets your money they don't care if food goes to waste, which goes against the whole idea of what they're selling. No one picks up the phone at customer service. I sent an email to them about permanently pausing my subscription (which doesn't exist, you have to log in and keep manually pausing deliveries), apparently the question was never received and disappeared into thin air. Once a label has been created it is, according to them, impossible to stop the package from being sent out. I told them I wanted to cancel my order because I was going to be away and the food was just going to rot in my doorstep (I emailed before it was shipped and they refused to cancel). I've never heard of a company refusing to cancel an order before it's shipped, seems like something they should have figured out when setting up operations.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“My 2nd box came 3 days late and it was all rotten. Customer support has ignored me and they blocked me on their FB page. There is no phone number to call either. They basically stole 30 bucks from me. I cancelled my subscription and will never use this service again. Beware”

Helpful Report

Posted 5 years ago

Thank you for your review. We're sorry your order was delayed. Upon review of your account, we found that this delay was due to a downed power line that prevented access to our facility by third-party delivery carriers. However, even with this disruption, we were able to preserve the freshness of our boxes before they were handed off to our shipping partners. We appreciated you contacting our Customer Success team about the status of your order as well as letting us know when it arrived. Our support team was happy to take a look at the pictures you sent of your order. While there was not any visible damage to your box's contents or easily identifiable quality issues with your items, our support team did refund this order in full as a courtesy. We also value our customers' participation in our community and we want our digital spaces to feel safe and welcoming for everyone to discuss all things Misfits Market. To foster this same sense of openness, respect, and support in our online communities, we reserve the right to delete any posts, comments, or messages that are abusive, spamming, disruptive, harmful, profane, contain hate speech, or encourages bullying. We also reserve the right to ban users who violate these rules. Therefore, we will always welcome your comments or suggestions within our community guidelines. Again, we sincerely apologize for any delay due to unusual circumstances. We appreciate you giving us a try.

Posted 4 years ago

“It has been awful experience! I cancelled the subscription on November 21st, then got charged on Nov 23rd. So I checked online and somehow my account was active. I cancelled Again Nov 24th. There is NO number to call, you have to wait 24hrs or more for someone to reply. By then they make the excuse that they cannot cancel your shipment even though it had Not been shipped yet. I told them over and over NOT to ship it. That I wanted it cancelled. There is another long 24rs wait to hear from a higher up requested. I was even responded by Heather Director of Customer Success and she did not help at all! FYI, neither time I cancelled did I receive a cancellation email! Only reason I had proof of the 2nd cancellation was because I emailed letting them know I had cancelled, got charged and cancelled Again. So they acknowledged the 2nd cancellation. I went into this subscription expecting fruits and vegetables that are oddly shaped. NOPE! First box had an orange with MOLD and super bruised apples. This same box was mostly potatoes and carrots which as everyone know is cheap and heavy! They sent a free replacement that included bruised pears, bruised zucchini, wilted spinach... I was disapointed and did not want another box of $35 plus $5 shipping for things that arrive as Trash! So yesterday the 3rd box arrived. I want it picked up. I have not opened it yet because I have been trying over and over and over to email and ask for cancellation and refund and Not be shipped and they shipped anyways. They do NOT care about the customer. They are money grabbing, sending $10 worth of bad (not ugly) heavy vegetable and claiming it as $60-65 worth of fruits/vegetables and charging you $40.”

Helpful Report

Posted 5 years ago

Thank you for reaching out and we want you to enjoy your experience with us. With that goal in mind, we have confirmed with our Customer Success team the details of your account and that there was not a cancelation request submitted via your account on 11/21/20. When you contacted us on 11/24/20, our Customer Success team, while sad to see you go, confirmed that same day your subscription was canceled. However, since this cancelation was after your order processed, it could not be stopped per our cancelation policy (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). We work with hand-selected farms to make sure we are providing high-quality food and other items that would meet our high standards. We also pack all of our boxes fresh before they leave our facility and our customers should expect to receive this way. We're disappointed to read this was not your experience and the representative you worked with did share your feedback as well as address your concerns at that time. Please know, you're very important to us so if you have any further questions about the information that was provided when this occurred please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“So far it seems my local groceries have better variety for cheaper prices, yes organic as well! Maybe here in NYC it’s Just convenient, but not less expensive!”

Helpful Report

Posted 5 years ago

Posted 4 years ago

“HORRIBLE!!! HAD SPOILED, MOLD RIDDEN produce every single shipment. We ordered the large box every 2 weeks. Contacted them with pictures everytime. Never took care of replacing, just wanted to give a 10% discount on the next box. Always was told they were expanding and having shipping issues. Never took responsibility for any issue. Final and last box received had slimey dripping liquid from the spoilage all over everything in the box and only had 6 different veg/fruit items in the box. (3 heads of cauliflower, 1 yellow squash, 4 carrots, 4 bundles of kale, 2 lettuces, etc.) We were throwing away more than we were able to eat which defeats the purpose of farm throw out because of the "misfit" appearance and hunger issues in our country. NEVER would purchase again. Uncaring to their customers, unorganized, irresponsible. Attached are just a few photos of what we were dealing with. Should have cancelled way before we did but wanted to give them the benefit of a doubt. DON'T SPEND YOUR MONEY ON THEM.”

Helpful Report

Posted 5 years ago

We appreciate your feedback and we can assure you our team is doing all that we can to address. We pack every box fresh before it leaves our facility and use materials to maintain freshness in transit. Our customers should expect high-quality produce and what has occurred here is not the norm. We have addressed this with all parties involved and are in the process of doing another review of your account to make sure this does not happen again. We value you very much and if you have any questions about this, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“The customer service is not good. They do not answer the phone or reply to emails and they said to DM them and their messaging was not set up to receive DMs. I received a box with damaged vegetables and fruit.”

Helpful Report

Posted 6 years ago

Posted 4 years ago

Misfits Market is rated 1.4 based on 346 reviews