Missfiga Reviews

Name: Missfiga
Rating: 2.44

2.4 Rating 234 Reviews

36 %

of reviewers recommend Missfiga

Company Reviews

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Metrics

2.4

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Barbara Mitchell

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering I am not impressed.Ordered a dress and you sent me a jumpsuit!! No reply to either emails or Facebook messages.Then I ordered a blue dress before 6pm paid for next day delivery and its not turned up no idea what's gone on will be getting my money back via paypal.order numbers 34338706 and 34340628”

Helpful Report

Posted 5 years ago

“Ordered a dress over 2 months ago for my graduation. They sent me ONE message with a link to track my order. The link said wait for next message for an update. NEVER received any other communication. The dress was sent from UK to Ireland using an Irish shipping company, which made it a LOCAL delivery and by the time the post office left a note, the parcel was sent back because it had a THREE DAY collection period. Again, NO NOTIFICATION. Emailed them THREE TIMES, sent countless messages on Facebook, Instagram and Twitter and sent another email. Sent my email address, contact details and the order number on Facebook. Received ONE message asking me to confirm my email address AGAIN and that's the last I heard from them. Mind you, the dress is PAID FOR. This is the worst experience I've had with online shopping in the last 10 years that I've been doing it. SERIOUSLY BAD SERVICE. At least have the PROFESSIONALISM to respond to messages. DON'T JUST TAKE YOUR CUSTOMERS' MONEY AND THEN DISAPPEAR. Seriously thinking of lodging a complaint against them now.”

Helpful Report

Posted 5 years ago

“Would completely stay away! Refuse they have recieved products and takes months to get refunds and thats if you get one! Waste of time”

Helpful Report

Posted 5 years ago

“Made an order in June and returned every single item. I returned all items i ordered but yet to receive an email confirmation to say they have it back. I used Hermes to send the parcel back and can see from the tracking information that it has been received yet they are still saying they have not received my items back. I keep messaging them yet they dont seem to want to reply very fast! Looking at the reviews on this page, it looks as if this is one of their favorite excuses to use to say they haven't received your return. The best advice i can give to people for this company is stay away and dont bother placing and order with them.”

Helpful Report

Posted 5 years ago

“Items didnt come looking like the pictures. After returning the items I had to chase them for a refund. It took 6 days back and forward on email to organise. They stated they had no received my parcel back but they had in fact 10 days previous and signed for it! Eventually received a refund for 1 item, had to email AGAIN to chase refund for second item. Cant understand why they cant be refunded together?! Would not buy again would not reccomend. Terrible service, unhelpful and takes literally a month to get any money back, even then it's only half!”

Helpful Report

Posted 5 years ago

“They do not reply to emails. I returned a damaged blazer and they eventually gave me a partial refund after trying to contact them for weeks. I paid full price and have no blazer ..... very disappointing”

Helpful Report

Posted 5 years ago

“Avoid , avoid ,avoid . You will never receive refund , awful customer service!!”

Helpful Report

Posted 5 years ago

“Do not buy! I have bought 3 dresses from the shop. The quality wasn't the best so I have returned all 3. After of waiting 10 days for refund i been informed that the refund been processed, hovewer I still didn't get any money back. After sending another email I've received money back for only one dress!!! The customer service is really poor! Not recommend at all”

Helpful Report

Posted 5 years ago

“not helpful, my parcel mysteriously disappeared ....avoid avoid avoid”

Helpful Report

Posted 5 years ago

Missfiga is rated 2.4 based on 234 reviews