“Ordered items last Sunday - it's been 6 days today and still not received. I paid £2.99 for 'up to 5 days' delivery which in itself is a rip off! Contacted them twice to find out why it's not been delivered on time and had no response. I will be requesting a refund of the postage. Gutted I didn't read reviews of this place before I ordered :(”
“An update on my missguided price dispute (see review below): after emailing missguided again about the price dispute and how I felt it was very likened to false advertising, they have now initiated a refund for the price difference between the sale price and the full price I paid for both items. Again this rating is purely for customer service, had it been dealt with properly in the first place I would happily have given them 5 stars for customer service. Im pleased that it now has been rectified but its inevitable for something like this to happen and could happen at any store, however how its handled is important. I feel as though if I had not said anything further, it would have been left unhandled and I would have received no refund.”
“This rating is purely for "customer service" as I have previously purchased products from missguided and they were good quality at discounted prices. However on this occassion I puchased twice during a sale period. On the second occassion two separate items I purchased were both advertised at $10 AU, however the prices changed once I was at check out and I was charged the full price for both items and a later discount was applied on the overall price due to a sale. I contacted customer service by email and was basically told that missguided COULD change the price of any item when ever they wanted, basically consumer grabbing tactics because of course I would be more inclined to fall in love with an item and to make a purchase if it was advertised at a cheaper price. I have shopped online for years and this is the first time I've come across this problem. Its disappointing for a store which does actually have decent quality clothes to respond to the problem this way, in essence what they said was it was advertised for that sale price but in the time that you clicked on "buy" it had reverted to its original price. Its as though you purchase an item from a store where it is clearly displayed to be on sale but scans up for full price, normally the store sells you the item of yhe discounted price because that is what was advertised & only fair to the customer. I recieved no refund for the price difference and I am less then impressed. Further the following day, one of the items was again placed on discount for 50% off, which woukd have still been cheaper then the price I paid... In terms of online shopping experience and customer service, I recommend that you shop at other reputable online stores that dont change their prices at checkout. There are many other online stores who are far more transparent with pricing, who provide decent quality clothes, faster shipping and decent prices.”
“Missguided are the worst online shop I have ever come across! Prices don't match the quality, clothes are made out of such poor fabric its disgusting! I have purchased 2 dresses from the website, but when I opened the parcel I was very shocked of how different they looked and that on the website one of the dresses had a belt on, but unfortunately it didn't come with the dress even though the dress itself was expensive enough and I didn't know that until I got it. Overall I had to send them both back and obviously Missguided wouldn't be Misguided if they wouldn't charge you £2.50 for returning clothes.”
