“I was nervous about my order from Missguided as it seems the general consensus is a low rating and no final resolution. Like most others here my shipping took forever as it came from the UK, and I ordered a pair of Playboy leggings that I didn’t receive until about a month later. Once it finally did arrive I was upset because there was a rip and it seemed like cheap material. However, I highly recommend using their 24 hour instant chat service over any other form of contact for the company. I messaged back and forth with Thato who gathered all the details and then proceeded to get me an exact replica of my item free of charge. The leggings arrived quickly (3 days later) and they seemed genuine about solving my issue. Hope to give the company some small credit in a sea of bad reviews!!”
“Meghan was very helpful and efficient she was prompt with locating my order as it was late and hadn’t come with no updates and understood that I needed ASAP as it was a birthday present got new order sorted and sent straight out”
“Missguided provides quick service and the clothes arrived in perfect condition and looked identical to what was presented online! So so good I highly recommend”
“Unfortunately my package is late but Charlotte was very kind and professional in helping me the best she could. Happy with customer service. Thanks guys!:)”
“My parcel got lost and Emma from the chat online was very helpful in re-issuing a refund on an out of stock item and sending the rest of the items via next day delivery. Very efficient, thanks Emma!”
“Items arrived quickly.
Returning items was simple and refunded quickly - one items was not refunded so had an online chat with Yasmin and this was resolved helpfully and quickly.”
“I ordered a dress for it to arrive with a ripped hole in. Ordered the same dress again (because I really liked it) but that arrived with two rips! Nightmare.
Returned both items in the same package but only got the refund for one.
Luckily spoke to Yasmin today on the chat function and she refunded me within minutes and I didn't even have to explain! Not the best experience but Yasmin turned it around.”
