Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

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Metrics

2.7

Based on 1,069 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sehr empfehlenswert”

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Posted 1 year ago

“I was nervous about my order from Missguided as it seems the general consensus is a low rating and no final resolution. Like most others here my shipping took forever as it came from the UK, and I ordered a pair of Playboy leggings that I didn’t receive until about a month later. Once it finally did arrive I was upset because there was a rip and it seemed like cheap material. However, I highly recommend using their 24 hour instant chat service over any other form of contact for the company. I messaged back and forth with Thato who gathered all the details and then proceeded to get me an exact replica of my item free of charge. The leggings arrived quickly (3 days later) and they seemed genuine about solving my issue. Hope to give the company some small credit in a sea of bad reviews!!”

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Posted 2 years ago

“Anna was very helpful this evening.”

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Posted 3 years ago

“Meghan was very helpful and efficient she was prompt with locating my order as it was late and hadn’t come with no updates and understood that I needed ASAP as it was a birthday present got new order sorted and sent straight out”

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Posted 3 years ago

“Customer service is very quick & helpful. Thank you Yasmin!”

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Posted 3 years ago

“Missguided provides quick service and the clothes arrived in perfect condition and looked identical to what was presented online! So so good I highly recommend”

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Posted 3 years ago

“Bilal was very helpful for an order sent out that had a fault., got it replaced with no charge.”

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Posted 3 years ago

“Yasmin was incredibly helpful. Was very quick and easy to get the answers needed.”

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Posted 3 years ago

“Next day delivery was delayed and when contacted they promptly refunded the fees. I was not in a hurry, so it was all fine.”

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Posted 3 years ago

“My order went missing, however the lady I spoke to latisha was very helpful and sorted it straight away”

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Posted 3 years ago

“Unfortunately my package is late but Charlotte was very kind and professional in helping me the best she could. Happy with customer service. Thanks guys!:)”

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Posted 3 years ago

“My parcel got lost and Emma from the chat online was very helpful in re-issuing a refund on an out of stock item and sending the rest of the items via next day delivery. Very efficient, thanks Emma!”

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Posted 3 years ago

“Lucy was very quick & helpful on the Chat function, in resolving my query regarding a late delivery.”

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Posted 3 years ago

“Sam was very helpful. Answered my questions quickly and politely. Good service!”

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Posted 3 years ago

“Items arrived quickly. Returning items was simple and refunded quickly - one items was not refunded so had an online chat with Yasmin and this was resolved helpfully and quickly.”

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Posted 3 years ago

“Lauren W was very helpful on chat to help me with my query .”

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Posted 3 years ago

“Lauren was very helpful in the chat service. Was quick to sort out the issue.”

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Posted 3 years ago

“My parcel got lost by the courier but when i raised this with Autumn on live chat and had this resolved in a matter of minutes.”

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Posted 3 years ago

“I ordered a dress for it to arrive with a ripped hole in. Ordered the same dress again (because I really liked it) but that arrived with two rips! Nightmare. Returned both items in the same package but only got the refund for one. Luckily spoke to Yasmin today on the chat function and she refunded me within minutes and I didn't even have to explain! Not the best experience but Yasmin turned it around.”

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Posted 3 years ago

“Yasmin helped me with returning a parcel and answered all my questions quickly.”

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Posted 3 years ago

Missguided is rated 2.7 based on 1,069 reviews