“USPS lost my return package. I was going back and forth with them for weeks. Probably the worst courier service ever. The location I went to has a bin specifically for returns that you can just drop off- worst decision ever. With this method you don’t get a receipt which means no proof of return. FYI always go to the window to get a receipt. I check on the status and see only a label was created. When I contact them to see what’s the issue, their claim is well we see the label was created and not that you dropped it off. Smh! There should not be an option to just leave packages if you’re just going to turn around and tell people the never brought in their packages. Anyway, I was able to speak with someone at misguided, Charlotte R, who understood and I was able to get my refund. Lesson- always get a receipt, have them scan your package!”
“I received an faulty item but Charlotte R helped me out with free express shipping so i would receive my new item hopefully in time for my vacation. Also she sorted out some refund problems I experienced. Thank you again!”
“It was really quick and helpful help i got from Anna. We solved the problem and I am a very satisfied customer. Can not say anything but thank to Anna.”
“I spoke to Yasmin on live chat regarding a parcel I haven’t yet received . Yasmin was extremely helpful quick to respond and restored my confidence in using misguided as I do order quite frequently”
“Alice was super helpful! I realised the discount code hadn’t applied after my confirmation came through so quickly went onto the live chat. Alice was kind enough to get this applied and the discount amount refunded, every little helps during these times. Thanks so much Alice.”
“Anna was super helpful sorting out my returns as the shop listed in Laverstock as print in store is incorrect, they do not have printing facilities. She cancelled it so i could recreate the returns”
“Megan was amazing at replacing my order Hermes had weirdly decide to send back to Missguided.
Delivery refunded and same order sent out with next day delivery with the discount I'd applied originally too!
Most efficient customer service I've had with Missguided, and the most useful too.”
“I have recently become a new customer and purchasing almost every other day over the past weeks. The delivery, service and clothing has been brilliant. I have just experienced my first problem as I had some items missing from my delivery but I spoke to Megan online and she was really helpful and a credit to Misguided. I won't let this deter me from continuing to order tho as it was Black Friday and I am sure they were inundated.”
“I chatted with the lovely Anna today. She has been very helpful by adding a promotional code that I received by email 1 day after my order. This has really helped me out and I really appreciate it. Anna was very attentive and efficient. A star customer service, Thank you very much!!”
