“Advertised as free delivery to my postcode. They then tried to charge me an extra £92 surcharge days after I put the order in. When I queried why they were asking me for extra cash after advertising delivery as free to UK mainland, they said they could not fulfil my order and issued me a refund. Pointless waste of time. The customer service over the phone and email was shocking - they don't care about their customers. I'd advise not to shop here even if you see something at a reasonable price. It's not worth the risk. Look at all the negative reviews (as I wish I had done before purchasing anything). Still awaiting refund also...”
“Asked for an exchange as the item stunk,wasn't a new smell,more damp smell, kept saying I need to reply to all these different emails,which I hadn't had, won't be buying from them again and wouldn't recommend.”
“Where do I start with this tin pot company. Be aware you cannot speak with them and they bat away any attempt to email them.
My wardrobe came with 2 smashed sliding doors. Unfortunate but I understand these things happen. It’s how a company reacts that makes the difference.
We were told by the delivery company he would log the damage and left us with relevant paperwork for this. I also used their online damage for another small issue that’s okay now and closed. But they keep asking me to refer back to that. I don’t like leaving negative reviews but that have left me with no alternative. 3 weeks on I’m still waiting for my wardrobe doors with no answer to when or if I will get them.”
“Delivery is not acceptable. Left down stairs,I needed to get wardrobe to second floor to my flat by myself. Delivery guys told me that the best for me - to complain. Awful.”
“Took 2 weeks to receive my set of drawers, then when i came to build it and count all the parts, one of the side panels was missing and therefore i could not build the unit at all. I was told to ring the after sales support line to resolve and all they did was divert me to send an email to aftersales and it will be dealt with. Really poor customer service and still no solution or offer of recompense for the disruption or to keep me as a customer.”
“I returned the item and they didn't refund me! Came with missing parts and the instructions were from another wardrobe. Useless company and costumer service. Avoid!!”
“Without a doubt, the worst company I've ever had to deal with. No updates regarding delivery/shipping status provided. First order arrived damaged. Replacement order in even worse condition. All in all over a month of back and forth emails to get a refund. Avoid at all costs.”
“Come damaged and I've sent a return form about a week ago no response just sitting there damaged waiting to be returned not happy about the service at all. Rang up filled the form nothing from it”
“You have failed to deliver the order how can I give a fair review. If what I have ordered has not been delivered. I received a call saying it will be delivered on a day and provided extra details as this is property is on a new development waiting in all day but it was not delivered after contacting home done i was told they will contact the vendor not really what I want to hear.”
“NEVER use this company. Such a distressing experience, still no product to speak of and no one with any authority speaks to you or calls back to deal with a query. I imagine there are 3 employees max. They make up names of others that exist. We will be notifying trading standards and hopefully they get shut down before they take any more money from hardworking people. Awful awful. Wish we had read the negative reviews properly rather than the no doubt fake ones!”
“If I could give 0 stars I would. YOU TOOK THE PRODUCT BACK! And then had someone tell me I would get a full refund then said that it can’t be processed so you’re putting it on hold!! But didn’t say why or for how long your company is thieving and fraudulent! So you then told me to contact dispute team there’s no such thing! Trading standards will be involved and claims court because you’re breaking the law you legally have to give me my money back! Have all the photos to prove! You legally have to give a refund within 14 days if a customer isn’t happy regardless of why they want to send it back. IVE WAITED 4 months for a refund with the constant back and forth of emails! Issue my refund now! apparently because I asked Barclays to get involved they can’t give me a refund!! So now it’s another excuse when they dropped the ‘chargeback’ over a month ago!”
“All-round very disappointing experience. Order was expected to arrive after 2-3 weeks, took 6 weeks and lots of follow up emails. Tried to cancel my order as I hadn’t received a dispatched notification after 3 weeks, to be told there would be a £199 cancellation fee as the item was already with the delivery depot… took another 3 weeks after this point.
Order finally arrived only for nothing to be labelled and no instructions whatsoever - bare in mind this is a large glass sliding door wardrobe!”
“THEY FINALLY GOT AROUND TO GIVING MY MONEY BACK BUT HELD SOME BACK?!!! THIS IS BREAKING THE LAW AND THEY DONT UNDERSTAND THAT THEY CANNOT CHARGE A RETURN FEE IF THE CUSTOMER IS NOT HAPPY AND THEY THINK THEYRE ABOVE THE LAW AND TRADING STANDARDS IM STILL OWED £245. PAY THIS BACK NOW! IVE SPOKEN TO HALF THE PEOPLE THAT SEEM TO WORK AT THIS FRAUDULENT COMPANY I WANT THE REMAINING BALANCE OF MY REFUND”
“I dont normally write reviews however I had to with this company.This company is a scam. I bought a wardrobe and the quality is poor for what was expected. Dont believe some of the good reviews as its believed they could have written this themselves. I emailed for a refund and no reply. The wardrobe needed to be assembled and it arrived damaged. Please stay away from this company.”
“Only received half of my wardrobe. Asked for the other half and they refused because it was marked as delivered. What I would do with two of the same half’s of a wardrobe I don’t know. Now I’m £675 down and getting no response.”
“Do not use this company the quality of the high white gloss furniture is shocking with chips showing the chipboard. After emails backwards and forwards they have now not paid us a full refund in full saying item is fine and taken £125 for the return . Absolutely shocking .”
