Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,310 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very happy with the product.”

Helpful Report

Hi Zsolt, We are always happy to hear this and we are glad you are enjoying your Mobile Outfitters products.

“I have had my whole watch done initially and every so often going back to get it fixed and pay again and again. Not only this but they think it is a joke that after I pay for it they only offer a free repair if it comes off within 7 days. It’s only when I kick up a fuss and say that I’m not always at the shops everyday and can’t come in all the time within the 7 days that they say ok but make it sound like they are doing me a favour! I take photos and send it to them and I still have to fight to get a few days extra so I can get to them. Today they did something extremely dodgy and I’ll be speaking to them about this because it’s not ethically ok what that did. Not impressed! I wish I had looked at the receipt then and there not just now. 10/11/22 - Update On the 7/10/22, I went back to Mobile Outfitters where they replaced the entire watch redone at no cost. Whilst I thanked them for that, I wanted to wait before I put up a positive comment. Less that 3 weeks later, the sides are coming off again! Not Happy! Apparently, I was told: “This is the same product as before, I used sheets saved from 3 years ago, and as I installed it, I know it was done correctly. What I have noticed it that as the watches have evolved, they are made of different materials and tend to have coatings to make them better for fingerprints which don’t stick as well. It may also be general wear and tear. As always, you can return for replacements anytime. The main purpose is to protect your watch from scratches, so hopefully it’s doing that”. So of the product has evolved then don’t sell your product if it isn’t fit for purpose. Although the watch is protected from scratches, the film you have put on is coming off and looks like I have put a dodgy protector which sticks out, lol. Looks cheap. People: stay away from Mobile Outfitters Fountain Gate. Mobile Outfitters offer a lifetime warranty however you must still pay a reduced cost every other month to replace it. Whilst I understand that they have to make money, don’t say Lifetime Warranty! Offer a product where it at least lasts a year before it starts coming apart as then I can kind of justify paying the reduced amount! The issue is now the product is so poor that within 10 - 28 days its starts failing!”

Helpful Report

Hello KT, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Second day of usage. So far so good, especially for the fingerprint sensor. Touch screen able to work well without the screen protector setting.”

Helpful Report

Hi Eugene, That is great to hear. We appreciate your feedback.

“Excellent”

Helpful Report

Hi Mohammud, Thank you so much for taking the time to share your positive feedback with us!

“I've been looking for a glass protectors for my Samsung A52 G5 since November 2021. I haven't found anything that fits until I found this! Thank you, finally!!!”

Helpful Report

Hi Susann, We're glad to hear you love your Mobile Outfitters product!

“Thank you very much”

Helpful Report

You're welcome!

“Excellent company! I work in the field of construction and keep dropping my phone unintentionally but it never breaks due to your quality of protection. Excellent customer service as well! I spoke with Paul, he took the time to answer all my questions in a very professional and polite way. In addition he heard my complaint and succeeded in changing me from a disappointed customer to a happy and satisfied client again. I would like to express my appreciation for Paul and all the mobile outfitters team for the excellent quality of product and service!”

Helpful Report

Hi Josiane, Thank you so much for taking the time to share your positive feedback with us. We do our best to provide our customers with great service. I'm so glad we were able to provide you with that. Thank you for being our valued customer.

“Very nice finishing”

Helpful Report

Hi Jayesh, Thank you for taking the time to share your positive feedback with us. We appreciate it.

“they ruined my iPad Pro by letting liquid enter the audio jack and do not undertake to compensate for the damage”

Helpful Report

Hi Simone, Thank you for your review. We enjoy receiving feedback from our customers around the world, and understanding exactly what happened and which location this happened at will help me solve this issue for you. Please contact our customer service helpdesk directly via email at help@moutfitters.com for further assistance. They will happily assist you further. I look forward to speaking with you, Simone. Thank you! -Paul

Hi Simone, I wanted to follow up with you about this. If you would like to talk further, I can get you in touch with the customer service representative at the location you visited. Feel free to reach out to help@moutfitters.com so we can assist. Thank you, Simone. -Paul

“Great service, great product selection. Very customizable! The skins are really cool and I love the clear coat”

Helpful Report

Hi Laura, We are always happy to hear comments like these and we are glad you are enjoying your Mobile Outfitters products.

“Timely done and very professional.”

Helpful Report

Hi Farooq, Thank you for sharing your experience with us.

“the Customer service is very bad and raise. he kept me waiting and he spoke with other 2 custamers that came after me because they speak the same language.”

Helpful Report

Hi Abdullah, Thank you for your review. We appreciate your feedback. So I can understand the issue and help solve it, please reach out to us directly at help@moutfitters.com we would like to learn more about your concern. I look forward to hearing from you. Thank you! -Paul

Hi Abdullah, Would you like to discuss this further? I would like to get you in touch with the owner of the location you visited so we can get this sorted out. Please contact us at help@moutfitters.com. Thank you, Abdullah. -Paul

“Good & faster service”

Helpful Report

“Good & faster service”

Helpful Report

“Yes, The customer service is fantastic”

Helpful Report

Hi Ashok, Glad to hear this.

“Fantastic product with real after sales service”

Helpful Report

“I wasn’t happy that the local franchises had closed down but after explaining the situation to Millie she sent out a replacement with clear instructions on how to apply it and it worked perfectly, can’t thank her enough.”

Helpful Report

“Good customer service, provide good advice on my purchase and clearly explained to me about product warranty.”

Helpful Report

“Friendly person at ezdan at Gharafa”

Helpful Report

“Very bad product.my new iPhone 13 screen is cracked now just the day after getting it.And it was just a minor impact.I am soo disappointed.”

Helpful Report

Hi Jactina, Thank you for your review, and we appreciate your feedback. Because we'd like to understand your concerns more, please reach out to us directly at help@moutfitters.com I hope to hear from you soon. Thank you! -Paul

Mobile Outfitters is rated 4.4 based on 5,310 reviews